J. Anita Copeland1107 Howell Court Email: jcopela5@gmail.comDuluth, GA 30096 Telephone: (478) 918-7064

Claims Adjuster

“Over 4 years of Claims/ Insurance/ Risk Management Experience”“Over 6 years’ experience in using Microsoft Software”“Outstanding Claims Adjuster / Trainer/ Supervisor”

A highly qualified, motivated, and dedicated Clerical/ Office Assistant professional with exceptional leadership skills. Valued experience in several aspects of Microsoft Office and on-site training. Proficient in the following programs:

Microsoft Word Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Publisher Microsoft Outlook

File Keeper Time management Customer Service Organization Skills Word Processing record keeping Leadership Administrative Skills

Kaplan University Graduate Program, Chicago IL Degree: Masters of Business Administration (MBA) October 2014 Concentration: Human Resources

University of West Georgia, Carrollton, GA Degree: Bachelor of Arts: Major: Philosophy (Pre-Law)May 2010 Minor: Economics

Blackhawk Claims Service Duluth, GALicensed Senior Liability Claims Adjuster September 2015- PresentHandling Claims from Start to Finish● Bodily Injury Negotiations● Total Loss Settlement Offers● Fraud Management Investigations ● Recorded Statements● Formulating Reservation of Rights and Denial letters based off policy contract terms● Multiple car losses (comparative negligence)

GEICO Macon, GA Licensed Claims Adjuster May 2013- September 2015Handling Auto Claims Countrywide Telecommunications ● Making complex liability decisions ● Handling multiple car losses ● Sending denial letters ● Licensed Adjuster ● Subrogation payments ● Recorded Statements ● Investigating claims to confirm facts of accident

GEICO Houston, TXClaims Trainer, Coach, Supervisor (Temporary Position) June 2014-July2014● Coached and supervised new customer service claims adjusters● Graded calls ● Took Supervisor Calls● Received A-rating from associates trained and all associates made it to the next claims level

GEICO Macon, GALicensed Service Agent November 2011- May 2013Keeping GEICO customer within regulation of state requirements ● Manage policies (Keeping state regulations for over 25 states) ● File SR-22’s

References Available Upon Request

Professional Skills

Professional Experience

Education

● Sending documentation to lienholders, banks, police officers and state officials

References Available Upon Request