angela ivester key facts
Post on 23-Feb-2017
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Angela Ivester Key Facts
Dedicated professional with a strong background in organizational effectiveness,
personnel development, project management and data analysis. Demonstrated
successful skill set in meeting challenges and leading projects. A pro-active manager with
a relentless drive to deliver results. Accomplished in building strong teams through
forward thinking and effective resource alignment.
Project Management Professional training (PMP in-progress)
Six Sigma Yellow Belt Certified
Six Sigma Green Belt Certified
Course work in Finance and Accounting Piedmont College
Customer Relationship Management
Highly developed interpersonal skills
Responsible for successful transition of engagement from clients offshore team to onshore delivery site
creation and development of comprehensive daily production tracking scorecard.
creation of SME cascade system strategically aligning tenured high performers alongside new hires .
responsible for management and execution as well as hand off of engagement from ramp up through golive.
business process improvements implemented resulting in 50% FTE reduction.
managed creation of training program during clients transition from multiple Legacy systems to single platform.
Creation of marketing plan via dynamic mass mailing campaign, resulting in 10% increase in customer base within 6 months
Education and Competences Experience
Professional summary Angela Ivester