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Angela Anderson

Accomplishments• Over fourteen years of experience in the area of international transportation.

• Over fifteen years of experience with general office administrative functions.

• Received the Manager’s Choice Award in 2007 for process development.

Professional ExperienceInternational Freight Specialist – Brookfield, Fort Wayne, IN ▪ November, 2003 – Present

Financial- Supports the growth of top line revenue by ensuring that files are updated to support the invoicing function.- All shipment records must be updated within 2 working days of key dates as monitored by management monthly via control reports - Eliminate unrecoverable expenses by adhering strictly to client policy, measured by requiring managerial advisement for these expenses- Actively report supplier issues/concerns to management to be reported on the defect scorecard- Manage transactional escalations to a successful resolution /closure to transferee and client satisfaction.

Maximizing PerformanceDaily management transactional supplier performance-Utilizing the supplier governance and life cycle models-Manage supplier performance at the transactional level to maintain the Premier service goal of 93% or above.

Talent Management- Complete a career training opportunities. (i.e. cross training, taking learning and development courses)- Interactions with internal /external partners- Ensure service requests are addressed effectively within 24 hrs or less- Actively Participate in staff meetings and lead discussion on at least one topic every quarter. - Train new staff or consultants and International Freight Specialists in other offices as required

Leverage Volume- Managing the day to day costs of transactional household goods services maximizing revenue for company as well as cost management for the clients. - Utilize household goods supplier performance data / report cards / premier service results and current claims statistics for suppliers to manage supplier selection.- Follow communication protocol: respond to all emails

Process Innovation and Process Optimization- Training – Developed additional knowledge/training of IT platforms (i.e. IGP/Traxx/Excel etc.)- Learning & Development – developing knowledge of other areas of business through learning & development program- Review and training on the workflows, input, data integrity to ensure services and revenue is generated

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Executive Assistant – Prudential, Fort Wayne, IN ▪ November, 2003 – Present

• Stay current on changing Company Business Continuation standards, guidelines, plan development and coordination, BC education and Testing and Reporting which includes, but is not limited to, BIA and LDRPS maintenance, associate awareness and results reporting. Objective is further detailed in conjunction with BC task list.

• Review Vendor Survey forms submitted by IFS. Adhere to standard operating procedures including proper filing and storage of documents, emails, etc. Complete & analyze Vendor Survey forms with management team.

• Support Thomas Weimer, Susan Dumire, Melba LaTurner, Thomas’ direct reports, and Terri Cooling as needed. Coordinate meetings and process documents and presentations using various Microsoft Office applications. Fill in for Operations Personnel as needed and as time permits

• Provide Executive level support to Thomas Weimer which includes the following:

o Coordinate meetings and all logistic support related to meeting (i.e. reserve room, presentation equipment and materials, lunch, etc.)

o Follow up to ensure projects are completed and inputs are received in a timely fashion

o Interface with Harding & Dahm, building management, Prudential Insurance, and outside vendors to ensure office is maintained properly

• Work on integration into GSP

• Support the retirement of HSA

• Support the development of the Global Data warehouse

• Follow all supplier lifecycle processes as documented in Pru Way

• Support effort to develop a better process on how to handle and manage the storage program

• Daily administrative duties which include the following:

o Support the Global Transportation Team

o Assist as needed for distribution of daily mail & invoicing logging

o Assist Audit Team as needed with ROAD in logging invoices and mailing

o Process invoices for non transportation services

o Order Supplies as needed

• Attendance Coordinator / PeopleSoft Paymaster

• Follow escalation process to ensure proper advisement of collection issues to correct parties so that issues may be proactively resolved

• At all times comply with all company policies, Vendor Due Diligence (VDD), Privacy directives, FCPA, BCP/Pandemic directives, AMLU, and MWBE goals. Complete all training within assigned timeframe and follow escalation process to ensure proper advisement of service issues to correct parties so that AE may be proactively informed.

• Collaborate across teams to share information and coordinate on new ideas at the weekly staff meeting.

International Relocation Coordinator – Stevens International, Columbia City, IN ▪ July, 2000 – November, 2003

• Coordinated international relocations with customers, truckers, car carriers, steamship lines, airlines, port agents, and moving companies domestically and overseas.

• Daily tasks included: processing invoices, generating invoices, negotiating rates, creating/maintaining spreadsheets, internet research, status reports, and other general clerical duties.

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Software SkillsMicrosoft Office 2007, Microsoft Windows® XP, TRAXX, IGP, GSP

EducationAssociate of Science in Business (in progress) – Indiana Wesleyan University, Fort Wayne, IN

Diploma – Columbia City High School, Columbia City, IN ▪ 1999

Certificate of Honor / Achievement Award – Computer Technology Department - Anthis Career Center, Fort Wayne, IN ▪ 1998