ANDREW P. KLASSENAPPLICATION ANALYST

Motivated and experienced application and CRM integration analyst who is eager to learn and excel in a positive working environment having dealt with mission critical applications in demanding work environments while bringing a “can do” attitude and client focused approach to the team.

PROFILE

Lead developer in successful data migration project consisting of 14 separate data sources ranging from access and excel to be merged with redundant data into one normalized SQL database at Enform using SQL and SSIS.

Over 7 years’ experience supporting business critical applications. 3 of which were with IBM Application Management Services under contract with ATB Financial to support and develop banking applications essential to daily operations using Java.

Was member of SAP banking implementation team at IBM where I integrated ATB’s legacy teller banking applications with SAP via web services.

TECHNICAL PROFICIENCIES

Operating Systems: Windows Server 2008, 2008 R2, 2012, UNIX, AIX, Linux Red Hat

Languages & Scripts: C#, .NET, .ASP, MVC, Java, J2EE, J2SE, JavaScript, JQuery, CSS, SQL, T/SQL, Perl, UNIX, Korn shell, OGL, Bash

Databases: Microsoft SQL Server 2012, Oracle 9i, DB2

Applications & Tools: Microsoft Visual Studios 2012, Microsoft SQL Server 2012, Microsoft IIS 7, Microsoft SSIS, Microsoft TFS, iMIS, Eclipse, IBM Websphere, SAP

EXPERIENCE

Enform, Calgary, ABApplication Analyst/Developer Sept 2010 – Present

o Supported and enhanced existing systems and websites using C#, ASP.NET and SQL.o Worked with implementation team to integrate existing websites with new iMIS CRM

and eStore system using C#.o Customized and enhanced off the self iMIS product to integrate with existing systems.o Helped business refine processes and reduce manual labor to free up man hours for

more engaging work.o Lead developer role in data migration of Enform’s fourteen data repositories into one

central database using SSIS and T-SQL.o Developed T-SQL scripts for many complex data fix projects.o Created many Visio UML diagrams to document application data flows and functions.o Lead decommissioning of legacy systems and websites.o Moodle e-learning online training support and development.

ANDREW P. KLASSEN

IBM Global Business Services, Calgary, ABCORE Banking (SAP) Implementation project for ATB Financial Apr 2010 – Sept 2010

o Key Java developer for banking system migration to SAP (CORE) project. Experience integrating legacy systems to SAP via web services.

o Build Manager responsible for tracking code changes in CVS repository for audit purposes and building applications for test teams.

Application Management Services for ATB Financial Jan 2008 – Apr 2010o Developed highly effective code enhancements for critical bank teller applications and

lead Customer Information File (CIF) support team.o Developed and implemented many SQL fixes in DB/2 environment involving critical

client data.o Fostered excellent relations with the client stake holders and 3rd party vendors during

my time as CIF team lead. Won an IBM award for customer service excellence.o Key member of telephone banking application IVR replacement project.o Managed telephone banking application IVR from development to steady state in

production environment.o On-call phone carrier for 24/7 support within 30min SLA. o Managed and reviewed changes to production applications to mitigate application

outages and to ensure documentation was complete and approvals were recorded for auditing purposes.

o Used CCM 3.0 methodologies along with Remedy for change management.o Versed in Open Source Software (OSS) licensing management.

Solid Media, Calgary, ABWeb Design and Software/Hardware Support Jan 2000 – Present

o Ran after hours company called Solid Media & IT Services www.thisissolid.com. Have been performing on the side IT services for several years.

o Services include: Custom website, blog development and maintenance using SEO friendly

techniques PC troubleshooting and maintenance including virus/malware/spyware

removal and total system cleaning Custom PC building and home network advisor

Cole International Inc, Calgary, ABWeb Applications Developer Jan 2007 – Aug 2007

o Internal web application and portal developer, utilizing current technologies including JSP, JavaScript, AJAX and CSS.

Calgary Airport Authority, Calgary, ABIT Systems Auditor, Airport Operations May 2006 – Aug 2006

o Continually demonstrated an ability to perform above and beyond normal summer student tasks and eventually took on a monumental role of writing an RFP to replace a

ANDREW P. KLASSEN

groundside Fuel Management System including gathering all requirements and contacting vendors to place bids. The RFP was very successful.

o Audited and maintained Flight Information Display System as well as Parking Revenue Control Systems for Airport IT team.

Calgary Corps of Commissionaires, Calgary International AirportRestricted Area Identification Card (RAIC) Enrolment Agent May 2005 – Sept 2005

o Member of RAIC system test team at Calgary International Airport where we captured biometric data (fingerprints, iris scans) for use in encoding biometric security passes. This system was later adopted by all major Canadian airports.

Security Guard, Calgary Corps of Commissionaires Feb 2005 – May 2005o Provided security surveillance in restricted areas.

52 “City of Calgary” Squadron, Royal Canadian Air Cadets, Calgary, ABWarrant Officer Second Class (volunteer) 1998 – 2004

o Awarded 52 Squadron Leadership Award for 2003.o Awarded six-week Glider pilot scholarship summer of 2002.

Netook Gliding Center, Olds, ABGlider Familiarization (volunteer) 2002 – 2003

o Instructed youth proper gliding and safety procedures.

The Seed, Calgary, ABMustard Seed (volunteer) 1998

o Food preparation and kitchen cleanup.

EDUCATIONPost Secondary: Southern Alberta Institute of Technology (SAIT), Calgary, Alberta

Computer Technology Diploma (Information Systems major), 2007Extra Curricular: - St. John Ambulance Level A CPR, 2005

- Transportation Canada qualified glider pilot, 2002- Toastmasters Effective Speaking Course, 1999

Secondary: Bishop Carroll High School, Calgary Alberta, 165 credits, 2004