Erica J. Anderson607 Hoag-Childes Road, Norwich, New York 13815

Cell (607) 373-0463 Home (607) 334-6188Email: ericaanderson807@gmail.com

Professional Summary

Demonstrated capacity to provide comprehensive support for executive-level staff; excel at scheduling meetings, and managing all essential tasks.

Proven track record of accurately completing research, reporting, and information management-support activities within demanding time frames.

Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), QuickBooks; and Windows; type 65 wpm with complete accuracy.

Experience

Chenango County Office of Employment & Training (CDO Workforce) 2014 to PresentEmployment & Training Counselor (Youth Program)

Manage a case load of out of school at risk youth ages 16-24 to devise and deliver a wide range of opportunities and programs that increase their participation, enable their personal and social development and increase their employment prospects.

Coordinate various employment trainings (i.e Leadership, Employee Success, Financial and Entrepreneur trainings).

Establish and maintain effective working relationships with various agencies, business partners and representatives and use these relationships to develop program growth.

Write interesting and effective media flyers and maintain internet and social media websites.

Develop and conduct various workforce development workshops to the youth of Liberty Partnership Program.

Maintain case history records.

New York State Department of Labor (CDO Workforce) 2012 to 2014Labor Services Representative (grant-funded position)

Handle general operation of the Center and serve as initial point of contact to customers; maintain a welcoming environment by professionally greeting customers and visitors, answer phones, and schedule appointments.

Answer questions regarding unemployment benefits and claim procedures. Interview unemployment recipients at specified intervals to go over emergency

unemployment compensation requirements and general guidelines for unemployment.

Assess and evaluate additional needs; direct to appropriate resources and services. Interpret and explain information such as eligibility requirements, re-employment

services, and special programs. Keep records of assigned customers, and enter data in to America’s One-Stop-

Operating System. Utilize superior customer service skills to handle a diverse general population that

require re-employment services.

Conduct workshops with groups of customers to assist them with any unemployment needs (i.e. long-term unemployment support group and on-line application assistance).

Take weekly meeting minutes for NYS Department of Labor and CDO Workforce staff.

Erica J. AndersonResume Page 2

Chenango County Attorney’s Office 2009-2012Secretary to the County Attorney

Transcribed legal correspondence and legal documents; performed legal research. Interpreted updated and/or changes to federal and state employment policies and

proposed any recommended changes to current County policies. Prepared weekly payroll report and tracked leave time; arranged payment vouchers

for department expenses, balanced expense accounts and assisted with department budget.

Performed all secretarial duties (i.e. telephone, copier, fax, appointment calendar, etc.) as required.

Mang Insurance Agency 2006-2009Workplace Marketing Customer Service Representative

Collaborated with Executive Director and offered voluntary benefits as well as personal insurances by payroll deduction.

Reviewed, processed and submitted all voluntary benefits applications and claims, including short-term disability, specified disease, and life insurance applications for all workgroups.

Created all marketing materials for workgroups; organized the monthly department meeting, including preparation of the agenda and meeting minutes.

Frank B. Revoir, Jr., Esq. 1996-2006Office Manager/Legal Secretary

Successfully managed four employees; administered employee benefits and prepared payroll.

Managed accounts payable and accounts receivable. Prepared monthly and yearly balance sheets as well as cash flow reports for budget

preparation. Transcribed legal correspondence and prepared legal documents for a general

practice attorney with a concentration in matrimonial, family and real estate law.

Education

Ashford University Bachelor of Arts – Organizational Management

SUNY College of Agriculture and Technology at Morrisville Associates in Applied Science – Business (Office Management)

Licenses Notary Public