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Right-click the images below to access Youtube Video hyperlinks :

[Example 1] [Example 2]

AND THE AWARD FOR HORRIBLE CUSTOMER EXPERIENCE GOES TO…

Instructions:• For audio, recommend to use 3.5mm headphones• Play the video file only once

How long do you think before this company can truly recover from such horrible customer experience?

How many Assassins can be created?

Remember- Even established, well known brands are no exception to bad customer experience, and can result to tarnishing its brand.

• What made these examples exceptionally great?

• Did these meet (or exceed) your expectations for:

Extra mile???

Taking GREAT care of our customers???

Going ABOVE and BEYOND!!!!

Right-click the images below to access YouTube Video hyperlinks:

[Example 1] [Example 2]

THE AWARDS FOR EXCELLENT SERVICE, GOES TO…

Instructions:• For audio, recommend to use 3.5mm headphones• Play the video file only once

EXCELLENT SERVICE = CREATION OF ADVOCATES

• We want our extremely satisfied customers to be our brand ambassadors!

• Their experience with us will serve as a “commercial”, and convince others to join our business!

Right-click the image below to access YouTube Video hyperlink:

Thank you and make your next call

an EXCEPTIONALLY GREAT ONE!

10 customer experience stories that

http://www.helpscout.net/10-customer-service-stories/

HERE ARE OTHER INSPIRATIONAL STORIES YOU CAN READ THRU!

Instructions:• Read thru these examples • Copy the link and paste it in your internet browser• READ thru these 10 unique stories of great customer

service

STAND-OUT