An overachievers guide to building and managing your service teamDan WilsonClient Services Manager, Volkswagen Group of AmericaHDI Motown Chapter AdvisorHDI Member Advisory Board Past-Chair

Concepts Your #1 purpose in life! Some assembly required (your team) Establishing a culture of accountability “Letting go of the vine“ (delegation) Creating an “organizational pulse”: a

predicable cadence of team activities

Session Brochure Description Have you always been the “go-to” �

person? Is the only way to get things done right is to do it yourself? Whether you are looking to grow or have grown through the ranks to become a manager/director of people who manage/supervise others, we will discuss how to adapt in order for your teams to succeed, and for you to continue advancing.

Session Desc.Have you always been the “go-to” person?  Are you a self-proclaimed or otherwise appointed Expert?  Do �you think that the only way to get things done right is to do it yourself?

If you want to progress in your career, this session is directed at you. Whether you are looking to grow or have grown through the ranks to become a manager/director of people who manage/supervise others, we will discuss how to adapt  in order for your teams to succeed, and for you to continue advancing.

In short, I hope you can easily come to the realization that while you may know how to do everything, you �cannot get everything done by yourself.

Concepts: Your #1 purpose in life! Some assembly required (your team) Establishing a culture of accountability “Letting go of the vine“ (delegation) Creating an “organizational pulse”: a predicable cadence of team activities

Takeaways: Organizational Pulse Schedule.doc Mgmt One Pager.doc Quarterly Checklist.doc Problem solving guidelines.doc

Key Words - People Management, Support Organization Structure

New Purpose! So you are now a manager of front line

managers...

Goal PUT YOURSELF OUT OF A JOB!!!

Some assembly required…

Get your bus Right people on, wrong people off Iff the right people Else wrong people…

First Who … Then What. Those who

build great organizations make sure

they have the right people on the bus,

the wrong people off the bus, and the

right people in the key seats before

they figure out where to drive the bus.

They always think first about “who” and

then about what…Jim Collins

Culture of accountability Create one Maintain one

Let go of the Vine “Imagine Tarzan swinging from vine to vine in the

jungle. He can’t move forward on a new vine, without letting go of the vine he was on. If he holds on to the old vine and doesn’t grab the new one, he’ll go backward. If he tries to hold both vines, he’ll get stuck. He must let go of the old vine and grab the new one to ride forward to his destination.”

Repeat after me… “I cannot get everything done by doing it myself!”

Organizational Pulse (OP) Defined: a predicable cadence of team

activities. Such as meetings, workshops, huddles, formal communications, etc.

Create one Maintain one

Takeaways Organizational Pulse Schedule.doc

An example of what your organizational pulse may look like Mgmt One Pager.doc

The holy grail of the culture of accountability Updated quarterly, referred to nearly every day

Quarterly Checklist.doc Use to make sure that each you maintain the same cadence

each quarter and maintain your momentum Problem solving guidelines.doc

Use as a guideline or rule book for your weekly pulse meetings

Help define the ground rules for IDS (Identify, Define, Solve) sessions

Go ahead…

PUT YOURSELF OUT OF A

JOB!!!