open government is... adm ottawa october 2011

Dominic Campbell October 2011

OPEN Government is…

this is not a story about technology !(well, not only)

shift from thinking about!

Public Institutions !

to focusing on creating!Public Value

transparence est…

open engagement

open data

open customer service

open collaboration

open democracy

open social innovation

Critical Underpinnings

New Public Management

Communicative Governance

Philosophical Tradition Rationalist, Hegel, Marx,

Positivist, Historicist Empiricist, Hume,

Burke, Popper

Problem Solving Technical Adaptive

Critical Philosophy (Habermas)

System + Strategic Action Lifeworld + Communicative Action

Urban Design Engineered Shared Space

Information Technology Proprietary

Open Source

View of Market Market Rationality

Chicago School Animal Spirits and Embedded

Markets

Communicative Style Broadcast Interactive Web 2.0

Central Government Approach

Expedient Ethical

Approach to Transparency Contextualised Data Raw Data

Credit: Leo Boland & Emer Coleman, Greater London Authority

a new kind of change Making organistional change happen – and stick The world is not short of change theory But do we have theory fit for public services 2.0 purpose? How to open up government to the positive effects of the networked world while mitigating the risks? Managed transition or disruptive innovation?

Sharing

Honest

Open Relaxed

Transparent Collaborative

Personalised

Engaging Authentic Fun

itʼs about aspiring to something new: new behaviours, new ways of thinking

Human

fix the systemeGov 2.0

More efficient and effective government ʻas isʼ

create a new oneWeGov

People powered public services redefining the role of government

the big debate

or

Open Democracy

Leadership 2.0 Trust over control Yes is the new no End techno ignorance Permission to experiment Public value over public bodies

creating new spaces for digital democracy

reconnecting with constituents

Open Collaboration Role modeling change from the inside out

a safe space to practice

The safeguarding app http://patchworkhq.com

Initial concept

A light-weight web app that draws existing data from each agencyʼs system, as well as the child and family, and presents it in a useful way.

Principles

⠶ Networked approach, centred on the client

⠶ More ʻhumanʼ technology

⠶ Information-rich, visually light interface to show ʻthicknessʼ of the file allowing safeguarding professional to focus efforts

Human networks matter

Mother Detective!Sergeant

GP

Social Worker

Youth Worker

Teacher

Child Other

Agency

The application

Open Customer Service

Disintermediation of Customer Services

*everyone* a customer service rep

from the vertical model

to the (new) horizontal model

Proactive customer service

Open Data

"It's about cutting waste; it's about driving improvement and accountability in public services; and it's about boosting the economy by enabling entrepreneurs to use public data to create new applications. "Above all, it is about a shift of power from the state and a fundamental trust in the ability of people to work together to transform our society.”

Francis Maude, UK Cabinet Office Minister

the race to open up government

government as a platform

http://slidesha.re/auRtLI

making government easy to access and easy understand

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-Martin Luther King Jr.

Developer Evangelist, 1959

CODE THE NEXT CHAPTER OF AMERICAN HISTORYCODEFORAMERICA.ORG/FELLOWS

measuring impact and improving access to information data > dashboards new performance management empower choice of public service provision tooling up citizens to hold government to account directly

power of public information

“Open data is not a magic recipe for righting wrongs. What will move things on is the stories that communities tell about their situations and their possible futures”!

@danmcquillan

Open Communications and Engagement

reach out, communicate and engage

improve government’s ability to listen, learn and (re)act appropriately

engage right | engage, right?

know your (online) communities

- it’s big news

“question the distribution of power at a basic level” @DanMcQuillan

Open Social Innovation

collective action for civic outcomes “The web has dramatically reduced the cost of collective action” – Clay Shirky

stimulating public services 2.0

Share Ideas

Set Challenges

Connect and Organise

the big 3 for government leaders !

1. lay the foundations:" digital inclusion, open data, IT infrastructure, technology, new rules for procurement!

2. foster culture change:" inside and outside of government, ‘be the web’, leadership, role modelling !

3. catalyse and nurture innovation: ! competitions, changing models of procurement, support social innovators, welcome the outside in

@DominicCampbell http://wearefuturegov.com FutureGov