CREDIT SHIELD PLUS Certificate of Insurance

This is to certify that you are covered under this Group Credit Life Policy # 44695-00000 (the Master Policy) issued to Citibank UAE (the Policyholder) by American Life Insurance Company (the Insurance Company). Period of Coverage: Coverage will be valid as long as the premiums are paid on a monthly basis,

subject to the terms and conditions of the Master Policy Premiums charged to the Insured Person’s Citibank Visa / Master Credit Card Scope of Coverage: 24 Hours, Worldwide. However, the state of PTD, TTD, ILOE, Critical Illness benefits

can only be recognized in the UAE by a Physician specially authorized by the Insurance Company.

Risks Covered

Product Sum Insured

1. Loss of Life – Accident & Sickness

100% of the Outstanding Balance subject to a maximum limit of AED 100,000 for Classic Cardholders, AED 100,000 for Gold Cardholders, AED 250,000 for Ultimate and Ultima Card holders subject to a maximum limit of AED 350,000 for all credit cards held by the Insured Credit Cardholder.

2. Permanent Total Disability – Accident & Sickness (PTD)

100% of the Outstanding Balance subject to a maximum limit of AED 100,000 for Classic Cardholders, AED 100,000 for Gold Cardholders, AED 250,000 for Ultimate and Ultima Card holders subject to a maximum limit of AED 350,000 for all credit cards held by the Insured Credit Cardholder.

3. Total Temporary Disability – Accident & Sickness (TTD)

ONE monthly Installment is payable for each period of 30 days of proved TTD after the waiting period. Maximum Amount: AED 2,750 per month. The benefit payment terminates at the earliest of the following dates:

when the claim is no longer justified as required from a medical point of view,

in case of death, PTD or CI of the insured Credit Cardholder, on the 65th birthday of the insured Credit Cardholder, when the insured is able to resume work (even if only partially), in case of retirement, including early retirement,

when the maximum number of TTD benefit payments are settled. , when the maximum benefit payment term of 6 monthly payments

has been reached for any one claim or 12 monthly payments for several TTD claims in aggregate during the period of coverage.

4. Involuntary Loss

of Employment (ILOE)

ONE monthly Installment is payable for each period of full month of proved unemployment after the waiting period of 30 days. Claims are not eligible if redundancy or dismissal is notified to the Credit Cardholder within the first 30 days. Maximum Amount: AED 2,750 per month. The benefit is provided up to a maximum of 3 monthly payments for any one claim or 6 monthly payments for several ILOE claims in aggregate per Insured Credit Cardholder during the period of coverage. The Maximum Benefit paid over the entire benefit period shall not exceed the equivalent of AED 8,250

5. Critical Illness 100 % of the amount of the outstanding balance remaining on the date the Critical Illness is recognized, with up to 3 months of arrears and related interests. Other provisions are the same as for death, except the claim date which corresponds to the date upon which the Critical Illness is recognized.

-Insurance coverage is only valid if the premiums are paid. -In case of a claim, the proceeds will be paid to the beneficiaries as declared in the application form for this insurance coverage This certificate and the attached Terms & Conditions are subject to the Master Policy issued by American Life Insurance Company (the Insurance Company) to Citibank (the Policyholder). If there exists any conflict between the terms of the Certificate & the Master Policy, the terms of the Master Policy shall govern in all cases. For assistance in making a claim under this policy, please contact your Citibank Representative.

American Life Insurance Company

CREDIT SHIELD PLUS

Terms & Conditions DEFINITIONS Policy shall mean this agreement, any supplementary contracts or endorsements herein, any amendments hereto signed by the Insurance Company and the Policyholder and Summaries of cover, which shall together constitute the entire contract between the parties. Policy Year shall mean a period of twelve (12) consecutive months beginning with the Policy Date and subsequent Policy Anniversary. Summary of cover shall mean the accurate information about the Policy that must be provided by the Policyholder to every Insured Credit card holders. This information shall describe thoroughly the provisions, terms and conditions of the Policy as to be well understood by the Insured Credit card holders. The wording of the Summary of cover is prepared by the Insurance Company. Credit card holders shall mean the persons who have been granted a Credit card and fulfill the Policyholder’s Credit card requirements. Eligible Credit card holders shall mean credit card holders who have met the eligibility requirements set forth in this Policy. Insured Credit card holders shall mean eligible credit card holders who, in accordance with the provisions of this Policy, are participating in the insurance plan under this Policy and who have fulfilled the automatic enrollment opt out basis. Face Amount shall mean the amount of the outstanding balances on the credit card subject to maximum limits. Outstanding Balance The “Outstanding balance” means the amount owed to the policyholder at the date of death or disability is recognized. The outstanding balance is frozen on one given date called “date of loss” in order to exclude from insurance benefit calculations any use of the card after the occurrence of the claim. Installment shall mean the minimum amount due as defined in the policy holder’s general terms and conditions for the credit card(s). “Date of Loss” shall mean:

(a) For claims under Death Benefit, the date death of the Insured Credit Cardholder. (b) For claims under PTD or TTD Benefit claims, the date of Injury or Illness giving rises to the

disability. It has to be certified by a Physician and approved by the Company as fulfilling the conditions herein for a disability claim. The Date of Loss for a disability claim shall not precede the Effective Date of Coverage.

(c) For claims under Critical Illness Benefit, the date of first diagnosis of Critical Illness or the date

of first diagnosis of the condition which leads to surgery for any of the covered surgeries. Such Date of Loss must be certified by a Physician and accepted by the Company, whose decision shall be final.

(d) For claims under ILOE Benefit, the date of notice of termination served to the Credit

Cardholder after the Commencement Date and during the policy period. Entry Date shall mean the effective date of coverage of Insured Credit card holders hereunder, which shall be the Policy Date or the date of his becoming Eligible Credit card holders, whichever is later.

Pronouns: Masculine pronouns used in this Policy shall include both masculine and feminine gender unless the context indicates otherwise. Accident shall mean a sudden and unexpected event, which results directly or through an unbroken chain of events in the Insured Credit card holder’s Death or Permanent Total Disability Sickness shall mean any pathological state or state of abnormal function of bodily organs of the Insured, not caused by an accident, and objectively diagnosable. Permanent Total Disability (PTD) shall mean disability from bodily injury, sickness or disease so as to prevent the insured Credit card holders to perform any kind of work, occupation or profession for compensation, profit or gain for the remainder of his lifetime. Temporary Total Disability (TTD)– shall mean insured Credit Cardholder's total and temporary disability to perform his own work as a result of accidental bodily injury, sickness or disease. The state of TTD is exclusively recognized by a physician designated by the Insurance Company. Critical Illness (CI) shall mean illnesses, the signs or symptoms of which first commenced more than 90 days following the respective Insured Credit Cardholder’s Entry Date and shall include either the diagnosis of any of the illnesses or performance of any of the covered surgeries contained in the Benefit Schedule. Involuntary Loss of Employment (ILOE): ILOE shall mean the unemployment of the insured credit card holder arising out of the unilateral decision of the employer to terminate his employment contract for any reason other than those mentioned under exclusions in the policy. BENEFITS DEFINITION The coverage stated hereunder are valid only in respect of the benefits specially indicated in the Certificate of Insurance by the insertion of the amount of indemnity, its limitation and payment of the appropriate premium. BENEFIT A – LOSS OF LIFE If an insured person dies on account of accident or sickness and upon receipt of due proof in writing of the death of the insured credit cardholder the insurance company will pay the sum insured as stated in the Certificate of Insurance BENEFIT B – PERMANENT TOTAL DISABILITY If an Insured Credit Cardholder becomes Permanently and Totally Disabled as defined in this policy, the insurance company will pay sum insured as stated in the Certificate of Insurance at the date of recognition of the sate of PTD. BENEFIT C – TOTAL TEMPORARY DISABILITY If, as a result of an injury or disease, an insured credit cardholder is totally disabled and remains so continuously for a period in excess of the elimination period (60 days), the Company will pay benefits in accordance with the Certificate of Insurance. Benefit payment shall automatically stop when the employee attains age 65, dies, or the total disability terminates, whichever occurs first. BENEFIT D – INVOLUNTARY LOSS OF EMPLOYMENT If an insured credit cardholder becomes unemployed involuntarily, the insurance company will pay benefits in accordance with the Certificate of Insurance. Benefits payment terminates when the claim is no longer justified as required, or, in case of Death or Disability, or when the insured credit cardholder resumes work (even if it is only a part-time work), or on the date of retirement or early retirement, or if the maximum benefit payment term is reached, or on the attainment of the maximum age limit at claim date, if the insured no longer holds a valid UAE Residency or Employment Visa or if the Outstanding Balance is cleared or if the insured credit cardholder becomes unemployed as a consequence of dismissal due to a reason of misconduct BENEFIT E – CRITICAL ILLNESS

The first diagnosis of any of the following diseases first occurring after the commencement date of the program:

1. Cancer: a malignant tumour characterised by the uncontrolled growth and spread of malignant cells and the invasion of the tissue. This includes leukaemia (except chronic lymphocytic leukaemia), lymphomas and malignant melanomas, but excludes non-invasive cancers in situ, all skin cancers and tumours in the presence of a human-immune-deficiency virus.

2. Heart attack: the death of a portion of heart muscle as a result of inadequate blood supply, which must occur with prolonged chest pain, new electro cardiographic changes and an elevation in cardiac enzyme levels.

3. Kidney failure: end stage renal disease due to chronic irreversible failure of both kidneys to function as a result of which the person insured must be required to undergo regular peritoneal dialysis or haemodialysis or renal transplantation.

4. Stroke: any cerebrovascular incident producing neurogical sequel lasting more than 24 hours and including infarction of brain tissue, haemorrhage from an intra cranial vessel and embolisation caused by an extra cranial source. Evidence of permanent neurological deficit must be produced. Transient ischaemic attacks are specifically excluded.

5. Coronary artery disease requiring surgery: open heart surgery undergone to correct narrowing or blockage of two or more coronary arteries by the use of saphenous vein grafts or internal mammary grafting, but excluding all non-surgical procedures such as balloon angioplasty or laser techniques. Angiographic evidence of the underlying disease must be provided.

6. Major organ transplantation: the actual undergoing as a recipient of a transplant of a heart, lung, liver, pancreas or bone marrow.

7. Multiple sclerosis: unequivocal diagnosis of multiple sclerosis made by a consultant neurologist holding such an appointment at a major hospital. The claimant must exhibit neurological abnormalities that have existed for a continuous period of at least 6 months or have had at least one relapse of such abnormalities. The typical symptoms of demyelination and impairment of motor and sensory function must evidence this.

EXCEPTIONS The policy does not cover any loss or expense caused by or resulting from: Life:

1. Suicide while sane or insane 2. Pre-existing conditions prior to enrollment to the plan. 3. Sickness directly or indirectly attributed to HIV and/or any related illness including AIDS 4. Abuse of alcohol or drugs 5. War, or riot, or civil commotion, acts of terrorism 6. Radioactive contamination 7. Service in armed forces while on duty and active war however if an Insured Credit cardholder who

is a Policeman or Armed Forces personnel dies while performing day- to -day course of duty , the Life Benefit under this Policy shall be payable. 'No benefit will be payable for members of the Police or Armed Forces if the claim is due to any of the following events: Civil war, war, invasion or warlike operations, act of foreign enemy, hostilities, revolt, mutiny, riots, strike, civil commotion, rebellion, revolution, insurrection, acts of terrorism, any kind of training, exercise or assignment involving the use of ammunition or explosives of any kind.

8. Illegal act / criminal activity 9. Flight in a non-scheduled aircraft 10. Participation in any sport involving a motor engine (including rallies), professional sports, boxing,

scuba / skin diving, parachuting or hang-gliding, horse racing and mountain climbing PTD: Same as for Life, plus

1. Psychiatric illness or any mental or nervous disorder

2. Disability attributed by the Insured to subjective complaints not detectable with laboratory measurement, microbiological, biochemical means and/or imaging.

3. The failure of the insured to undergo medical treatment recommended by a legally qualified medical practitioner.

TTD: same as for Life & PTD, plus • any mental condition, including but not limited to nervous breakdown, depression, anxiety or other stress

related condition, • backache and related conditions, unless there are definite clinical findings, such as radiological medical

evidence of abnormality, CI: Same as for life & PTD plus • critical illness which is diagnosed or undergone during the deferral of coverage period, • critical illness which the Insured Credit Cardholder was known to have suffered, or surgery which has

been diagnosed as being required or has been undergone, prior to the application date (the suffering or undergoing of a heart attack, coronary artery disease requiring surgery, heart transplant or stroke is considered to be the same condition),

• critical illness or surgery which arises directly or indirectly from any condition from which the Insured Credit Cardholder was known to be suffering prior to the application date,

• Poison, inhaled poisonous gases or vapors (mentioned in the proposal) ILOE: same as for TTD, plus • ILOE which is notified during the deferral of coverage period, • the severance or the natural expiry of a fixed term contract of employment or of an interim contract, • early retirement, • if the insured credit cardholder does not have a valid UAE/Gulf resident or employment visa (ex-pats), • if the insured credit cardholder is not able to claim.

the Tanmia unemployment benefit (for UAE Nationals only) , dismissal or redundancy when the employer is a next of kin of the claimant, or when the claimant is a shareholder of the company or a member of its board,

• resignation or voluntary redundancy, including cases of rejection of other suitable job in company due to organizational changes,

• self-employment, • dismissal by reason of misconduct, • strikes, lockouts or other organized labor disputes or any unlawful actspartial, • Seasonal or casual employment.

NOTICE OF CLAIMS Claims are valid only if the Insured Credit card holder was covered under the Policy at date of claim. In the interest of rapid claims processing, the Insurance Company must be notified immediately of the Insured Credit card holder’s Death. It should also be notified immediately of the Insured Credit card holder’s Permanent Total Disability as soon as the provisions attached to this coverage are met. For each claim reported, the Insurance Company must obtain: From the claimant: • In case of Death: a legal death certificate and an official personal identity data of the Insured Credit

card holder and any other additional document that may be asked by the Claims Department of the Insurance Company.

• In case of Permanent Total Disability: Evidence that the insured credit card holder was carrying a registered occupation on the 1st day of the continuous period of disability, Medical certificate delivered by a registered physician establishing the state of permanent and total disability, according to the definition given by the insurance policy, Evidences of entitlement to payment of permanent disability allowances by the National Insurance if applicable, an official personal identity data of the Insured Credit card holder and any other additional document that may be asked by the Claims Department of the Insurance Company.

In case of Temporary Total Disability: Evidence that the insured Credit Card Holder was

carrying a registered occupation on the 1st day of the continuous period of disability, Certificate of the registered physician who prescribed the absence from work due to sickness or accident, indicating its cause and probable duration, Evidences of payment of disability allowances (for sick leave, work injury, …) by the National Insurance Scheme, an official personal identity data of the Insured Credit Card Holder and any other additional document that may be asked by the Claims Department of the Insurance Company.

In case of Critical Illness: Diagnosis of the critical/terminal illness by the specialist physician who

diagnosed it, Medical evidences related to the critical/terminal illness reported.

In case of ILOE: Letter by means of which dismissal or redundancy was notified to the insured credit cardholder by his employer, including the date, the cause and the effective date of dismissal UAE Nationals shall furthermore provide: • A Certificate of registration of unemployment with Tamnia, • Evidences of payment of allowances for total unemployment by Tamnia

From the Policyholder: • A certified copy of the Credit card account statements of the past 3 months. • A certified extract of the Credit card account showing the outstanding balance on the day before the

claim date

CLAIMS FORMS AND PROOF OF LOSS The Insurance Company will send claim forms to the claimants upon notice of claim and advise the Policyholder if necessary. The claimants must not delay submitting proof of loss and other claim documents longer or more than Ninety (90) days from the Date of Loss. Contact should be made with the Insurance Company’s Claims Office to proceed with claim processing. The Company reserves the right to request more detailed information on the circumstances surrounding the Death, the Permanent Total Disability , the Total Temporary Disability, Critical Illness, or Involuntary Loss of Employment of the Insured Credit card holders should that said circumstances warrants it. The Insurance Company shall keep the right to ask for any other documents which would be necessary to establish the cause and circumstances of the claim, namely in order to check: • if the considered Credit card holder was actually insured and if his regular premium is paid , • if the Outstanding balance reported fits with the credit limit of the credit card holder, • if the age limits defined under the policy are met, • if the benefit to be paid is not in excess of the maximum benefit defined under the policy, • if no exclusions are applicable, • If all the other conditions defined under the policy are met.

TERMINATION OF INDIVIDUAL INSURANCE The insurance of an individual shall automatically terminate at the earliest time below: 1) The Insured Credit card holder reaches age 65; 2) Upon payment of a Death or Permanent Total Disability or CI benefit; 3) Upon cancellation by the Policyholder of the Credit Card agreement of the Insured Credit card holder,

whatever the reason, 4) If the Credit Card agreement is not renewed, or if early terminated, by the Insured Credit card holder. 5) Credit Card holder opts out of the insurance program 6) Cancellation of master policy