Amanda R. Miller, B.A, JD2111 Harris Road

Penfield, NY 14526 (585) 635-2307 amandamiller019@gmail.com

E DUCATION Charlotte School of Law, Charlotte, NCJuris Doctor, May 2014

Honors: Pro Bono Hours

University at Buffalo, Buffalo, NYBachelor of Art, Political Science, May 2011

Honors: Deans List, multiple semesters

E XPERIENCE Xerox, Inbound Call Center August 2016 – PresentCustomer Care RepresentativeCollect customer feedback and make process changes to exceed customer satisfaction goals.Make reasonable procedure exceptions to accommodate unusual customer requests.Provide accurate and appropriate information in response to customer inquiries.Frequently negotiate credits (to be applied to the bill) should the customer be entitled to receive a credit.

The Law Office of Dibble & Miller P.C. August 2015 – October 2015 Tax Defense ParalegalAdminister the initial intake procedure with new clients by acquiring detailed information that may be pertinent to their case.Prepare and file Powers of Attorney on behalf of clients.Assist attorneys as needed in drafting and reviewing documents.Meet with clients regarding their forming of a corporation, and then in turn form the corporation on their behalf.

Adco Media, Huntersville, NC January 2015 – July 2015Administrative AssistantProvided executive-level administrative support to the CEO with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines. Drafted excel spreadsheets used for business development.Ensured office procedures and systems operated efficiently.

Law Office of David M. O’Bryan, Kannapolis, NC July 2013 – December 2013Legal Assistant/Intern

Researched and analyzed legislative issues.Drafted client documents.Answered telephones with courteous and professional communication, scanned documents, and edited and proofread materials.

NYS Attorney Generals Office, Buffalo, NY June 2010 - April 2011Bureau of Consumer FraudsConsumer AidMediated consumer complaints against businesses.Applied applicable General Business Laws in order to resolve consumer disputes.Took incoming calls from consumers.Assisted attorneys as needed by drafting and reviewing legal documents.

Rite Aid Pharmacy, Getzville, NY July 2008 – August 2011ClerkActively greeted customers and maintained a level of conversation during their store visit.Described merchandise and explain use, operation and care of merchandise to customers.Answered a multi-line telephone system.Maintained superb visual standards within the store, specifically ensuring that the shelves were fully stocked with merchandise always.Dealt with all customer complaints in a professional and courteous manner.

P ROFESSIONAL AND CIVIC ACTIVITIES House of Mercy (non-profit organization that provides services to underprivileged children)Children’s Miracle Network FundraisingCompleted Pro Bono hours with underprivileged clients facing criminal chargesHumane Society (volunteered at the animal shelter and different fundraising events to raise awareness regarding shelter animals)Pet Sitting (provide pet sitting services to primarily geriatric and injured dogs whose owners are out of town)Active member of the American Bar Association

S PECIAL S KILLS Experienced in Lexis Nexis, Westlaw, PC Law, Docushare, Quickbooks and Silver Case. Proficient in using Microsoft Office, Outlook and Excel for Windows and Mac.