alpha & omega presentation

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Alpha & Omega Computer & Network Services is a state of the art Managed Services Provider (MSP). We specialize in comprehensive information technology management and support services for small and mid-sized businesses. Since 1999, our clients have enjoyed 100 combined years of deep industry insight to ensure increasing automation, capacity and efficiency in technology.

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Page 1: Alpha & Omega Presentation

Alpha & Omega Computer & Network Services is a state of the art Managed Services Provider (MSP). We specialize in comprehensive information technology management and support services for small and mid-sized businesses. Since 1999, our clients have enjoyed 100 combined years of deep industry insight to ensure increasing automation, capacity and efficiency in technology.

Page 2: Alpha & Omega Presentation

About Us

Established in 1999 by Darryl Santa in Huntington Beach, CA. A California corporation consisting of 10-12 employees. Alpha & Omega is a MSP (Managed Service Provider) We provide

complementary to complete Outsourced Managed IT support and services.

Think of Alpha & Omega as a monthly utility. Most companies do not make huge capital investments to produce their own electricity. Instead, they outsource this function to a utility company. We offer the same benefits to help meet your IT requirements.

Our Mission Statement

To be “The First and Last of all Your Technology Needs”

Page 3: Alpha & Omega Presentation

WE SUPPORTTHE INTERNET OF THINGS

The internet of things (IoT) is the network of physical objects—devices, vehicles, buildings and other items—embedded with electronics, software, sensors, and network connectivity that enables these objects to collect and exchange data.

Page 4: Alpha & Omega Presentation

CLIENTS WE SERVICE

A&O’s proven track record of success includes various public and private organizations throughout Southern California and their branch locations across several states. In addition to servicing a variety of corporations and businesses, we have successfully worked with the Riverside Sheriff Department, US Coast Guard, Long Beach Joint Command & Control Center, US Navy (SPAWAR), and Department of Homeland Security Science & Technology.

Page 5: Alpha & Omega Presentation

PROACTIVE TECHNOLOGY MANAGEMENT

Centralized ServicesComputer, Server &

Network MonitoringAutomated Script

RemediationSoftware Updates & Patch

ManagementAnti-Virus / Anti-Spyware

ManagementEmail Spam ManagementInternet Content Filtering &

ManagementDesktop OptimizationServer Backups &

Management

Page 6: Alpha & Omega Presentation

REACTIVE SUPPORTCustomer Support TeamHelpdesk SupportOn-Site SupportCloud Application SupportRemote Problem Isolation

& Resolution“How To” QuestionsCustomer PortalRemote Support

FrameworkExtended Support

Page 7: Alpha & Omega Presentation

PROACTIVE NETWORK ADMINISTRATION

Dedicated Network AdministratorTechnology StandardsBest PracticesWarranty ManagementLicense ManagementDocumentation Vendor LiaisonScheduled Technology

Alignment VisitsCentralized Service Report

Review

Page 8: Alpha & Omega Presentation

TECHNOLOGY CONSULTINGDedicated VCIOTechnology Summary

Review Technology Planning &

BudgetingBusiness Impact of

Technology DecisionsStrategic Advice of

Trending TechnologyScheduled Management

Visits

Page 9: Alpha & Omega Presentation

PROFESSIONAL SERVICESProject ManagerNew Technology

ImplementationTechnology Design DeskProject Management &

IntegrationCloud Implementation &

MigrationEscalated SupportTechnology Modifications

& ChangesTechnology Training

Page 10: Alpha & Omega Presentation

THE NETWORK ADMINISTRATOR AND VCIO ROLES

Identify Business Risk Implement Standards Keep Technology

Aligned with Best Practices

Consult on Technology Decisions

Develop Long Term Strategy

Technology Budgeting Develop Better

Business Relationship

Page 11: Alpha & Omega Presentation

MANAGEMENT REPORTS

Page 12: Alpha & Omega Presentation

ARE YOU PREPARED FOR THE UNEXPECTED?

How would your business cope with unforeseen disaster - flood, fire, worse even? What if you lost or accidentally deleted important documents and files? Have you thought about how this would affect your business?

Page 13: Alpha & Omega Presentation

HOW SECURE ARE MOBILE DEVICES

How secure are mobile devices connected to your business systems? What if they were lost or stolen? Can you guarantee your company data remains private and secure?

Page 14: Alpha & Omega Presentation

HOLLYWOOD HOSPITAL HIT WITH RANSOMWARE: HACKERS DEMAND$3.6 MILLION AS RANSOM

NEVER GIVE OUT PERSONAL INFORMATION VIA EMAIL (PASSWORDS, BANK ACCOUNTS, ETC)!

ALWAYS VERIFY CALLERS CLAIMING TO BE I.T. SUPPORT!

DO NOT OPEN EMAILS FROM UNKNOWN SOURCES!

DO NOT BROWSE UNKNOWN WEBSITES LISTED IN AN EMAIL!

ONLY OPEN ATTACHMENTS THAT YOU ARE EXPECTING. HACKERS CAN SPOOF THE “FROM” EMAIL ADDRESSES TO IMPERSONATE KNOWN CONTACTS!

WHEN IN DOUBT, STOP!!! CONTACT ALPHA & OMEGA SUPPORT! WE CAN HELP YOU DETERMINE IF THE EMAIL OR ATTACHMENT IS SAFE!Paid 17,000

Page 15: Alpha & Omega Presentation

FOR YOUR PROTECTION!!!MANAGED CLOUD AND SECURITY SERVICESOffice 365 & Hosted

ExchangeSecurity as a Service Off-site Server Backups &

ManagementEmail Archiving &

ManagementEmail Continuity &

ManagementCloud Computing &

WorkspaceMobile Device Security &

ManagementOffsite Workstation Backups

& Management

Page 16: Alpha & Omega Presentation

WHAT TECHNOLOGY CONCERNS DO YOU HAVE AND HOW CAN

ALPHA & OMEGA HELP?

Page 17: Alpha & Omega Presentation

CONTACT DARRYL SANTA @ [email protected] – WWW.AOBIZ.COM

Let us be the first and last of all your technology needs!Reactive technology management, uncontrolled costs, and lack of technology standards hinder countless organizations from focusing on their core business. Improperly managed technology will result in catastrophic loss of revenues, profits and time. A&O’s managed services solve these major obstacles by providing constant monitoring, managing and maintaining of assets in real time.

Our clients benefit from streamlined processes, increased efficiency and managed costs to position their business for maximum success.  A&O’s stewardship implements a process driven support model that provides predictable results for a predictable fee. All companies need I.T. Support, yet not all MSP’s provide it the same way. The “Alpha & Omega Way” provides an array of managed technology services which allows your organization’s technological needs to grow and change seamlessly as your business and IT demands evolve.