all brand names, product names or logos referenced in this presentation are trademarks or registered...

All brand names, product names or logos referenced in this presentation are trademarks or registered trademarks of their respective companies or organizations © 2001 Infosys All rights reserved

-------- 20th Annual General Meeting --------

Operational Highlights 2001Operational Highlights 2001

© 2001 Infosys All rights reserved

20th Annual General Meeting

This presentation may contain certain forward looking statements. The company may not achieve results as expressed or implied by such forward looking statements. Actual results could differ materially from those expressed or implied in such forward looking statements due to a number of factors including those discussed under the head "Risk factors" in the company's filings with the United States Securities and Exchange Commission. Do not place undue reliance on these forward looking statements. This presentation contains references to findings of various reports available in the public domain. The company makes no representation as to their accuracy or that the company subscribes to those findings. They are provided only by way of information.

This presentation may contain certain forward looking statements. The company may not achieve results as expressed or implied by such forward looking statements. Actual results could differ materially from those expressed or implied in such forward looking statements due to a number of factors including those discussed under the head "Risk factors" in the company's filings with the United States Securities and Exchange Commission. Do not place undue reliance on these forward looking statements. This presentation contains references to findings of various reports available in the public domain. The company makes no representation as to their accuracy or that the company subscribes to those findings. They are provided only by way of information.



The Year That Was …The Year That Was …

Strategies for Growth

Operational Excellence



Strategies for GrowthStrategies for Growth



Strengthening the Business ModelStrengthening the Business Model

Quality

– Process Improvements

Information Based Management

– System Developments

Leadership

– New Generation

Customer Value Proposition

– Domain Competency

– Technology Consulting

– Business Consulting

Global Global Delivery Delivery ModelModel

Knowledge Management

– New Initiative



6 Sigma6 Sigma CMM Level 5CMM Level 5

Focus on

development centers

MBNQAMBNQA

Management

Delivery

Support

Exceed our targets

Quality – Process ImprovementsQuality – Process Improvements

Cross Functional

Process Improvement



• Business pipeline• Receivables tracker• Proposal information• Document templates

• Integrated project management• Project review• Employee allocation database

• Travel system• Visa status information

Decisions based on information

DeliveryDelivery

SalesSales OperationsOperations

Information Based Management – System DevelopmentsInformation Based Management – System Developments



Thought LeadersThought Leaders

Task PerformersTask Performers

Leadership – The New GenerationLeadership – The New Generation

Community Empathy

Leadership Development Elements (LDE) in ILS

360* Feedback

Developmental Assignments

DevelopmentalRelationships

Feedback Intensive Program

Infosys CultureWorkshop

ActionLearning

Systematic ProcessLearning

Leadership SkillBased Training



Learn once, use anywhereThe Objective

"Infosys is a KM pioneer in India …….. ” - Dr Karl-Erik Sveiby

Knowledge Management – New InitiativeKnowledge Management – New Initiative

• Major strides in enabling knowledge sharing and reuse across Infosys

• Developed Knowledge Maturity Model

• Globally recognized

The Result



“IT-led-Business Transformation”

Customer Value PropositionCustomer Value Proposition

Domain Competency

Business Consulting

Technology Consulting

• Understanding customers’ business

• Building frameworks, centers of excellence and research

• Technology solutions to business problems



Operational HighlightsOperational Highlights



Growth

– Human resources

– Customers

Global Presence

– Infrastructure development

Rewards & Recognition

– Dignitary visits

– Awards

Excellence in action

– Solutions

– Products

Global Global Delivery Delivery ModelModel



April 1, 2000 – March 31, 2001Applicants 385,248

Interviewed20804

Offered7648

Accepted6100

Tested49100

Growth In Human ResourcesGrowth In Human Resources

Recruitment statistics

1997 1998 1999 2000 2001

Resource strength over the years

17052605

3766

5389

9831

0

2000

4000

6000

8000

10000

12000



Growth in CustomersGrowth in Customers

ABB Alstom Vodafone Networks

Schlumberger Siemens Energy & Automation

New clients added

45 45 39

99

122

0

20

40

60

80

100

120

140

1997 1998 1999 2000 2001



ŸŸŸŸŸŸ

ŸŸ

Ÿ ŸŸŸ

Ÿ

UAE: Sharjah

Canada: Toronto

Global PresenceGlobal Presence

Europe:BrusselsFrankfurtLondonParisStockholm

Asia:Hong KongMelbourneSydneyTokyo

India: Bangalore (5), Bhubaneswar, Chennai, Delhi, Hyderabad, Mangalore, Mohali, Mumbai, Mysore, Pune

South America: Argentina

USA: Atlanta, Boston, Chicago, Fremont, New Jersey, Dallas, Los Angeles, New York, San Francisco, Seattle, Phoenix



Excellence in Action - SolutionsExcellence in Action - Solutions



Banking Business UnitBanking Business Unit

Annual banking technology conference-cum-exhibition“Banking on E-commerce”

Annual banking technology conference-cum-exhibition“Banking on E-commerce”

Product launch Product enhancement



Banking Unit CustomersBanking Unit Customers

First Atlantic Bank, NigeriaOceanic Bank, NigeriaStandard Trust Bank, Nigeria

Abu Dhabi Commercial BankNational Bank of Abu Dhabi

ABN Amro Bank (India)Bank of RajasthanIDBI BankKarnataka BankPunjab National BankTamilnad Mercantile BankUTI Bank

Delphi Bank



“... the darling of many foreign investors - partly because its disclosure practices make it one of the most transparent companies in India... ”

Business Today - Hewitt

Study rates Infosys as the Best Employer of India

Financial Technology Asia

Adjudged Best Regional Software House.

Resource Management

Ranked No.2 in corporate governance survey

Corporate Leadership

Stakeholder Interest

Business Excellence

QualityIMC Ramakrishna Bajaj Award

First IT company to get the award

Product Excellence - BankAwayNational IT Award 2000 - Won the CSI-WIPRO National IT Award - recognized as the “Best Packaged Application” by the CSI

Awards & RecognitionAwards & Recognition



Dignitary Visits Dignitary Visits

Jan 19, 2001Hon. Prime Minister Atal Behari VajpayeeJan 19, 2001Hon. Prime Minister Atal Behari Vajpayee

Aug 22, 2000 Hon. PM of Japan – H.E. Yoshiro MoriAug 22, 2000 Hon. PM of Japan – H.E. Yoshiro Mori

Jan 16, 2001 H.E. Li Peng - Chairman - National People's Congress, People's Republic of China

Jan 16, 2001 H.E. Li Peng - Chairman - National People's Congress, People's Republic of China

Jan 28, 2001 Hon. PM of Mauritius – H.E. Anerood Jugnauth

Jan 28, 2001 Hon. PM of Mauritius – H.E. Anerood Jugnauth



What Our Customers Say…What Our Customers Say…



Thank YouThank You

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