ALISON W. EFIMETZ 139 Parris Ridge Dr., Boiling Springs, SC 29316 (864)243-1610 AlisonWEfimetz@yahoo.com

I am an Operations and Administrative Professional with over 15 years of experience managing the day-to-day operations in non-profit, healthcare, and promotional-marketing industries. I am seeking a company or organization needing to use my talents for creating highly-organized processes, growing their customer base, and building quality programs and services. Over the years, I have developed a reputation for my congeniality, reliability, and resourcefulness that dramatically improves the experience of the teams I lead and the people I serve.

EDUCATION

ASSOCIATES DEGREE in Travel, Tourism, & Event Planning; Mt. Ida College; Newton, MA

HIGH SCHOOL DIPLOMA; Peabody Veterans Memorial High School; Peabody, MA

SKILLS & AREAS OF EXPERTISE

Project Management & Oversight Content Development Microsoft Office: Word & Outlook Event Planning & Coordination Vendor Relationships Excel & PowerPoint, Strong User Customer Service & Support Public Speaking & PR Shipping, Domestic & International Administrative Organization Innovation & Creativity Purchase Orders, Inventory, Receiving Travel Scheduling & Logistics Budgeting & Reporting CRM/Customer Relationship Systems Leadership, Trainings, Supervision Newsletters & Agendas Travel & Reservation Software Systems

EXPERIENCE

OPERATIONS ASSISTANT RSN Promotions; Spartanburg, SC March 2016 – Present

Primarily responsible for performing administrative projects that supports the day-to-day operations of a large promotions vendor.

Assist with order fulfillment, ranging from small specialty orders up to #1400 pieces, including completing customized awards, trophies, and merchandise.

Checking order accuracy, including packaging specs, delivery address, and deadlines.

Follow-up on order changes/corrections, providing quality customer service to rectify the situation.

Cleaned-up and organized the warehouse shipping area to improve fulfillment times and reduce human error.

Drive/drop-off deliveries both in person and ship-out orders at the USPS.

Accurately complete paperwork and information required for international shipping regulations.

Provide support as needed to RSN Management, 2 Graphic Designers, Administrative Staff, and Warehouse Assistants.

Prepare Fed-Ex shipping documents online.

Assist with large orders such as the Sherriff’s Department’s “Back the Blue” drop-ship campaign, helping with screen printing process and organizing finished products.

Efficiently perform numerous collating, folding, labeling, and organizing of merchandise/products.

FRONT DESK RECEPTIONIST Eden Terrace Assisted Living; Spartanburg, SC (part-time weekend position) June 2015 – Present

• Responsible for greeting guests and answering a 5-line phone system for a #118-bed living facility. • Provide high-quality customer service, as I am usually the first face to greet visitors. • Promptly assist residents and their guests with answers or navigating them to the proper person.

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Experience continued… • Responsible for updating the daily log books for check-in/check-out, of guests such as sitters/caregivers,

family members, and guests. • Maintain the schedule log for residents going to appointments or the hospital. • Responsible for completing and turning in any incident reports to the nursing staff. • Take reservations and payments for guests, depending on menu preferences, private dining requests or

availability at the “Bistro”. • Trained in and responsible for marketing questions, particularly the 1st level, over the phone as people

inquire about Eden Terrace and its amenities, filling out a standard inquiry form and elevating to the community marketing liaison.

• Provide tours to prospects as requested. • Assist with activities and special assignments as requested.

DIRECTOR OF YOUTH MINISTRY Catholic Church of Our Risen Savior; Spartanburg, SC July 2004 – April 2015

• Responsible for growing a Middle & High School-age Youth Group from approximately #10 to over #150 members over 10 years.

• Grew the program to where I needed 1 full-time assistant and 1 part-time assistant. • Managed the budget, excluding my pay, of over $30,000 including expenses, reporting, identifying

fundraising needs, purchasing supplies, and working with vendors on special events. • Provided strategic planning, organization, and activities that promoted community fellowship, fun, and

faith development such as retreats, service projects, fundraisers, as well as small group bible studies. • Oversaw the recruitment/training of adult volunteers to work with Youth. • Maintained administrative records in the Church’s CRM system, including sending birthday cards. • Coordinated and oversee special events and activities such as Relay for Life and Super Bowl of Caring.

COMPUTER TEACHER Carlisle-Fosters Grove Elementary School Aug 2000 – May 2004

• Provided instruction and assistance to students in the use and application of computer aided learning and instructional software as well as accessing and utilization of computer resources.

• Facilitated computer testing activities for up to #30 kids/class. • Maintained records and distribution to teachers for individualized feedback and assistance. • Maintained and updated schedules for a multi-station lab. • Managed, created, and deleted user accounts as needed. • Assisted with managing the school-wide fleet of over 50 desk-tops for teachers and administrators,

updating software and troubleshooting as necessary.

PRIOR EXPERIENCE Travel Agent & Corporate Travel Agent, Cleveland Circle Travel; Brookline, MA, 2 Years

• Responsible for booking and billing flights, travel insurance, accommodations, and special requests for both individual and commercial clients.

• Coordinated and led travelers’ acquisition and reporting of Visas, Passport, and international paperwork. • Responsible for various business meetings and event planning.

In-House Corporate Travel Agent, Abacus Travel; Lynnfield, MA, 4 Years • Provided quality customer service to high-end corporate clients including international itineraries, rate

structures, air, hotel, car, and tour accommodations.

Administrative Coordinator, Massachusetts Continuing Legal Education (MCLE); Boston, MA, 2 Years

• Managed administrative projects for continued education curricula for attorneys.

Professional References Available Upon Request