ALISON MINER1497 Partridge Drive 408-314-3542Gilroy, CA 95020 alison.miner1497@gmail.com

ACCOUNT SUCCESS MANAGERSuperior Account Support Organizational Management Service with Opulence

Distinguished in leadership, presentation, integrity, relational value, and office best practices

A compassionate, energetic, yet sophisticated, office support professional for 20+ years [9 entrepreneurial] with a blend of expertise among sales & marketing, project management, and travel administration. Handle aggressive and complex functions with flawless support in addition to accounting reports, calendar management, presentation development, travel coordination and routine correspondence. Natural with confidential matter, switch-tasking, and facilitating a systemized office where priorities are mastered and projects managed for accuracy and on-time delivery.

Account Relationship Management Training Internal/External Customer Service Time Tracking Travel/Calendar/Event Management Finance/Reporting

Account/Vendor/Proposal Management Negotiations Trade Show Facilitation Database Management Expense Reporting Decision-Making Verbal/Written Communications

CAREER HIGHLIGHTS

Provide intricate support for major retail clients while acting as vital liaison for Operations both in the U.S. and abroad for major e-commerce solutions provider.

Expert in "bridging the gap" culturally and relationally with teams from multiple countries and backgrounds. Established a multilevel marketing venture built strong and wide during past 9 years. Knowledgeable of diverse functions to include, but not limited to, Operations, HR, accounting, networking, and retail. Keep close watch on account and office expenses with superb efficiency. Function well in a fast-paced atmosphere and under minimal supervision. Able to “Act” on behalf of executive personnel. Proficient with GoogleDocs/ MS Word/Excel/PowerPoint, social media, and Internet use. Adapt quickly to new applications and

technology. Flexible with schedule and open for travel opportunities.

PROFESSIONAL EXPERIENCE

ACCOUNT SUCCESS

MANAGER

EXECUTIVE ASSISTANT/EXPEDITOR

PROPRIETOR

/SALES & MARKETING PRINCIPAL

Responsible for multi-level operations on behalf of engineering team providing solutions to major retailer. Present exceptional weekly and monthly time tracking and accounting reports. Model strong level of professionalism and work ethic to the delivery team and account. Visionary for both the account and the delivery team with regard to current and future procedures.

Accountable for the collaboration/purchase/delivery of goods in the design process of model homes. Transform every intricate design detail for simplified tracking/reporting/auditing purposes. Offer value-add to builders/consumers in the tracking process for purchase accessibility of home goods. Reports have been named ‘Masterpieces’ by owner of company.

Built regional territory via direct sales entailing significant network of multilevel marketing consultants. Accountable for sales, marketing, event facilitation, merchandising, and incessant follow-up. Ranked 3rd most successful enterprise consultant in first 6 months. Made ‘Top 100’ in U.S. sales and team recruitment (120K+ consultants) for 7 consecutive years. Earned ‘Top 10’ rank in Northern California sales and recruitment for entire 9 years. Achieved prestigious ‘President’s Club’ award 9 years repeatedly.

PROJECT MANAGER

Performed needs assessment for pathology departments to develop specimen tracking software. Managed unique accounts and served as conduit for all post-sale activity.

TRAVEL AGENT

Organized/supervised large groups of senior citizens aboard cruise lines worldwide. Orchestrated tradeshows, staffed events, and performed media kit creation for all events.

CAREER SNAPSHOT

ACCOUNT SUCCESS MANAGER Grid Dynamics, Menlo Park, CA 3/2013–presentEXECUTIVE ASSISTANT / EXPEDITOR, Marci Holmes and Associates—Gilroy/Orange County, CA 5/2011–3/2013PROPRIETOR / SALES & MARKETING PRINCIPAL, Cookie Lee Jewelry—Gilroy, CA 1/2003 – 1/2013PROJECT MANAGER, Tamtron Inc.—Santa Clara, CA 8/1994 –9/1996AREA COORDINATOR, Young Life—San Jose, CA 8/1992 – 8/1994TRAVEL AGENT, The Villages Travel Agency—San Jose, CA 6/1980 – 8/1992