alison loos resume 28

Alison (Allie) Loos 289 Blackshaws Road, Altona North, Vic 0467670911 EMAIL: [email protected]

Career and personal profile:

I am currently a full time Mum to my two beautiful girls, Micah and Itah as well as being a Brand Ambassador for ‘Miele Vacuums’ at the weekends.I am wanting to return to the work force part time so I can still have a great life work balance.

I have extensive experience within the Foodservice and Retail Sectors.I have had the pleasure working for The Body Shop, Red Earth Cosmetics, Bidvest Food Service (UK/AUS) and Top Cut Foods (Simplot) these Companies valued their staff wanted you to be extraordinary.Within these roles I have done not only Sales but promotions and displaying of merchandise and have built up a strong Customer service work ethic. I have extensive experience in providing first class Customer service, using constant communication, and building rapports quickly using my vibrant personality - with the view of then developing lasting relationships to achieve my KPI’S.

My experience within the Retail sector as a Manager I would plan and organize for displays with Head Offices communication on forthcoming Promotions depending on the Season. Once all Promotions were Merchandised according to Company standards (In my case I would change the layout slightly due to our size of Store, Clientele and Location) I would have to Analyze and Report on what was selling re organize if needed and arrange the Visual displays to optimize Sales and attract higher Volumes of traffic.Once the Promotion would be nearing the end, I would consider markdowns and inter store transfers so I would still be able to perform to my KPI’S.

I am a creative Salesperson who can work well under pressure, Is always aware of what is going on in the Market place and how it will/might affect my Sales and I will always try and outperform my last results every time.

I give the best possible service I can - so I can be the best at what I do.

I have the drive and determination, the initiative to problem solve and I am Computer Literate this makes me a fantastic candidate for a Sales Woman.

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Key strengths:

• Outstanding communication

• Attention to detail

• Exemplary time management

• Confident and professional people skills

• Experienced at multi-tasking

• Motivated self-starter

• Exceeding targets

• Call center environment experience

• Reporting experience

• Marketing and merchandising experience

• 25+ years Hospitality and tourism

• 3+ years retail experience

• Able to quickly build rapports

• Able to identify cost, profit and margins for Customers

• 16+ years Knowledge of the Australian Food Industry

• 25+ years of customer service

• 16+ years of sales face-to-face and telephone based

• Coaching and development of staff

• Development of information and databases for Customers

Professional Experience:

2012 – 2016 Stay at Home Mum and Brand Ambassador for Miele Vacuums

2009 – 2012 Top Cut FoodsDivisional Sales Manager, Melbourne CBDIn this role I spent 3 years developing a solid Customer base within Melbourne’s CBD. This included restaurants who had been awarded with ‘Chef’s Hats’ for exemplary food.


Duties:• Managing high profile Customer base in Melbourne’s CBD

• Growing business through cold calling, social media and email

• Consistently meeting and exceeding KPI targets

• Working closely with external suppliers

• Understanding competitors and keeping ‘one step ahead’

• Working with Chefs on menu’s, margin analysis and ‘plated costs’

• Working knowledge of commercial kitchen needs

• Great knowledge of all protein meat and small goods

• Source external products for Customers

2006 – 2007 Bidvest Food ServiceTerritory Manager, Melbourne CBD

2004 – 2006 3663 - BIDVEST FOOD SERVICETerritory Sales Manager, South West London, UK

In this role I was responsible for maintaining and growing the business with Hotels, Hospitals and Café’s in Melbourne’s CBD / South West London for an internationally renowned business.

Duties:• Maintain and grow existing Customer base

• Creating spreadsheets and analyzing territory figures / margins

• Seeking new business acquired through cold calling and engine searches

• Coaching and developing my “buddy” to deliver superior Customer service

• Sourcing new products from external providers for Customers

• Consistent communication to ensure minimal errors

• Communicating to all departments to ensure minimal errors in Customer delivery

and service• Training and coaching colleagues / Customers in new products

• Designing and costing Menu

2002 – 2004 RED EARTH COSMETICS (Esprit pty ltd)Store Manager, Hobart, Tasmania and Melbourne Central in Melbourne CentralIn this role I was responsible for overseeing the daily management of Esprit’s beauty and skincare range known as ‘Red Earth’. This included regular stock inventory, stock control, and management of multiple staff members


Achievements:

• NVQ Level 2 Certificate in Hospitality and catering – UK

• Health and Hygiene Certificate – UK

• Top Territory Sales Manager for 3663 Division West and Sevenoaks depot – UK

• Nominated and awarded Champion of Products for 3663 – UK

• Retail Operation Level 3 Certificate in store safety/security – Australia

• Awarded Retailer of the month for outstanding performance – Australia

• Certificate in advanced makeup techniques – Australia

• RSA – Australia

References upon request…

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alison loos resume 28

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