Confidential,Copyright 2009 AlertSite

www.alertsite.com

Web Performance Management for an

Outstanding Customer Experience

demand performance

www.alertsite.com

Mission

To help clients deliver a secure,

consistent, high-performance online

experience to their users and customers.

• Based in Fort Lauderdale, Florida• Founded in 1998• Over 2,400 customers worldwide• 40+ worldwide monitoring stations

“AlertSite is a proven alternative for Web monitoring services…should be a part of any evaluation of Website monitoring technology.”

Enterprise Management Associates

www.alertsite.com

Global Monitoring NetworkUnited StatesAtlantaBostonChicagoCincinnatiDallasDenverDetroitFort LauderdaleHoustonLas VegasLos AngelesMinneapolisNew YorkPhiladelphiaPhoenixSan FranciscoSeattleSt. LouisWashington, D.C.

CanadaMontrealTorontoVancouver

South AmericaSao Paulo, Brazil

EuropeAmsterdamBirminghamDublinFrankfurtLondonMadridManchesterMoscowParis

AfricaCapetown

AustraliaSydney

AsiaBeijingHong KongMumbaiSeoulShanghaiSingaporeTokyo

Middle EastTel Aviv

www.alertsite.com

We Count Among Our Customers:

www.alertsite.com

AlertSite Products and Services

• AlertSite Monitoring Suite– Site and service monitoring– TrueUser™ performance monitoring with DéjàClick™

• InSite by AlertSite • AlertSite Web Load Testing• AlertSite Security Vulnerability Scan• ServerAgent

www.alertsite.com

Monitoring Suite

Key Features

Site and service monitoring–Site availability–Site and service performance–SLA performance–Round-trip E-mail

User experience monitoring–DéjàURLs–DéjàTXNs

“How does my Web application perform in a Web browser?”

“Are my services up?”

• Dashboard and console

• Report scheduling and distribution

• SLA Manager

• Report API

• Can leverage as many or as few monitoring locations as required

• Flexible notification and escalation

• TCP traceroutes on network failures

• SSL certificate expiration detection

• Not just Web pages: FTP, DNS, TCP Conn, SMTP, POP, IMAP, Ping

• New: Integration with Google Analytics

www.alertsite.com

DéjàClick TrueUser MonitoringTest every step of your critical Web interactions as often as every minute from multiple geographic locations, providing continuous verification of your most important user interactions.

“Is my shopping cart working?”

• Completely built into the browser

• Fast and easy to use

• Free on the desktop – www.dejaclick.com

• Generates scripts automatically by following user click streams

• Automatically detects and adjusts for dynamic features of AJAX

• Functionally tests Web applications at each measurement

• Inside and outside the firewall

Key Features

"How are my critical online applications performing?”

www.alertsite.com

DéjàClick 2.0 – Now With TrueScreen

DéjàClick™ proprietary TrueScreen™ technology provides unprecedented insight into Rich Internet Applications.

Adobe Flash utilized in over 40% of high traffic Websites. (source: Gartner Group)

• Adobe Flash/Flex monitoring

• JavaScript custom scripting

• FORM select list item editing

New Capabilities

www.alertsite.com

InSite by AlertSite

InSite by AlertSite is a complete monitoring station “in a box.”

Key Features

“How might I compare performance metrics measured from both inside and outside my network?”

• 360 degree perspective• Customized viewpoint of performance

and availability• Promotes faster differential analysis• Manage SLAs directly tied to a

specific geographic location

www.alertsite.com

AlertSite Load Testing Services• On-Demand Load Testing

– Do it yourself On-Demand Load Testing– Define the scenario using DéjàClick™ – Schedule test and review results in the AlertSite portal– External testing

• Consultative Web Load Testing– Complex load testing – Assigned Load Test Engineer – Monitor and correlate system resources to load – External or internal testing– Consultative interpretation

www.alertsite.com

• Scans all Web services and ports on a daily or weekly basis

• Includes routers, firewalls and all Internet-connected devices in the scan

• Sends immediate alerts when vulnerabilities are detected

• Maintains daily updates on thousands of vulnerabilities

• Provides detailed reports of vulnerabilities detected and patches recommended

• Excludes false positives from future scans

• Provides security seal for Website

AlertSite Security Vulnerability Scan

The Security Vulnerability Scan identifies vulnerabilities in real time, categorizes the risks and provides solutions or recommendations to keep your Website hacker-safe.

Key Features

www.alertsite.com

ServerAgent

“How well is my server performing?”

Gain a more complete view of your online environment. AlertSite's ServerAgent monitors CPU load, disk utilization, and many other server processes.

Key Features

• Monitors internal server metrics• Issues real-time alerts by SMS,

email, phone, etc. when thresholds are breached

• Provides daily, weekly and monthly management reports

• Monitors network connections not available outside the firewall

www.alertsite.com

Management Console

The Management Console is the interface from whichAlertSite customers can easilydownload reports, viewperformance data, changeaccount settings, access support and more.

Key Features

The AlertSite Console is rated by customers as the fastest, easiest to use and most powerful in the industry.

• Dashboard and console • Report creation and distribution• SLA manager• Report API• Configuration and settings• New: Google Analytics Integration

www.alertsite.com

• Completely built into the browser• TrueUser™ technology• Fast and easy to use• TrueScreen™ technology for Rich

Internet Applications• Advanced custom scripting• Inside and outside the firewall

A global perspective on your Website performance

Best Technology in the Industry

www.alertsite.com

Return on Investment

• Proactively manage Web application performance• No capital expenditure required• No hardware to purchase, deploy or manage• Much less human capital required to provision, configure

and maintain• No monitoring downtime waiting for scripting• No vendor professional services ($$) for scripting• Highly trained, highly skilled resources not required

www.alertsite.com

ROI Questions

• Which APM products are you using today?– Wiley (WRM)– IBM IT-CAM (Rational)– HP/Mercury (SiteScope, BAC)

• What are the licensing/maintenance fees?• How much personnel is dedicated to implementation,

support and maintenance of your solution?• Is your current solution providing a REAL Web-browser

perspective from the end-user?

Confidential,Copyright 2009 AlertSite

www.alertsite.com

Ted GuglielmiChief Technology Officer of ICE.com

"Our relationship with AlertSite goes well beyond monitoring our site from multiple locations, but includes the revolutionary technology of DéjàClick™, which allows us to monitor the speed and availability of transactions.”

customer testimonial

Confidential,Copyright 2009 AlertSite

www.alertsite.com

Keith RichardsonFounder and President, Sierra Trading Post

"AlertSite's one-of-a-kind TrueUserTM DéjàClickTM technology is invaluable, because it makes it possible for us to measure an actual user's experience on our site from an inside perspective."

customer testimonial

Confidential,Copyright 2009 AlertSite

www.alertsite.com

customer testimonial

"If we change a product page, where the buy box is, or how checkout functions, we need to know how that might affect performance. AlertSite makes it easy for us to get those insights."

Jeff BingamanSenior Director of IT, Crutchfield

www.alertsite.com

We Are Passionate About Service and Support

AlertSite's approach to support is an extension of our service commitment—to deliver the required assistance when needed so customers can optimize performance and ensure security.

Confidential,Copyright 2009 AlertSite

www.alertsite.com

demand performance

877.302.5378