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Welcome to A&B Groep Service in telecom based on facts and figures! ALERT KOMUNIKACIJE Telecom Expense Management Consulting

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Page 1: Alert services

Welcome to A&B Groep Service in telecom based on facts and figures!

ALERT KOMUNIKACIJETelecom Expense Management Consulting

Page 2: Alert services

Welcome to ALERT

TEM solutions deliver full visibility of your global telecom spend, streamline your processes and reduce your costs. Its purpose is to achieve permanent and efficient control over an organisation’s telecommunications.

ABOUT TELECOM EXPENSE MANAGEMENT

US TEM market is much more mature than the European market and that whilst TEM is a ‘must have’ for large corporate global businesses and many medium companies to keep control of the costs and their communications estate, it’s evolved  this way because some of the world’s largest companies are based the US therefore and outsourcing TEM services in US based companies is pretty common.

It has been estimated that more than half of all telecom service invoices contain some type of inaccuracy. These inaccuracies cause 7–12% of the total expense to be in error and only 15% of companies check properly due to

lack of jurisdiction and time to interpret.

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Your ICT department has many responsibilities. The area of telecommunications (fixed, mobile, data networks) is so complex and extensive that clear insight is often lacking. Given the number of telecom and network services that a typical company uses, and the hundreds or even thousands of monthly invoices that are received, it is next-to-impossible to maintain good visibility into these business expenses. Most companies don’t have the internal resources (trained staff, expensive software tools) to constantly monitor and select the best telecom deals. In addition, choosing the most appropriate telecom vendors requires a large investment of employees’ time. The resulting lack of visibility into the communications landscape makes it difficult for senior management to make optimal business decisions.

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Our servicesHow may we help you?

Auditing & Sourcing

Managed Services

Operational Support

Consultancy & Support

TEM starts with a comprehensive scan of all fixed and mobile telecom data networks, contracts, agreements, expenditure and connections. The result is a full profile, based on which insight is obtained and optimisation can be

achieved.

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.

Auditing &

SourcingSpend

AnalysesReporting

TCO Reduction

Managed Services

MAINTAININGOPTIMIZED SITUATION

Operational Support One-stop helpdesk

OUR WORKING METHOD

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OPTIMIZATION

Auditing & Sourcing

CONTRACT & INVOICE AUDIT

INVENTORY MANAGEMENT

• Review of your contracts to insure that billings are being rendered according to the provisions of the contracts

• Check of invoices• Tracks all bill disputes

Contract & Invoice Audit

Complete picture of organization Total overview of your current inventory

Your benefits:

1) Optimization current contracts2) Benchmarking current contracts with like sized

contracts of other providers3) Renegotiate current contracts (if possible)4) Request for information & Request for proposal5) New Contract negotiations

Optimization current contracts and possible renegotiations

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Benchmarking & Negotiation Request for information & Request for proposals

Deal with difficult negotiatorsWith telecom providers globaly

2

Contract negotiations3

Independent&Objective

Create value in your negotiations15 years of experience

1 Your benefits are:

Ensure all terms and conditions meet or exceed industry standards Ensure Service Level Agreements that benefit your organization will be included in your new contract 3 months after migration a contract / invoice audit will be performed, to ensure the right execution of the agreed upon conditions

Data collection of your current situation Define your strategy and the wish list with requirements Preparation and execution of RFI & RFP

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1. Automation, workflow and processing tools to import bills electronically

2. At any moment it is possible to obtain an insight into the status

Invoice loading & processing Your benefits:

Allocate expenses to appropriate business unit, cost centre and employees

Cost allocation Monthly behaviour analysis Behaviour dynamics / analyses

Spend Analyses

1. User reports 2. Trend reports3. Management reports4. Regular invoice checks

Detailed trend reports and analyses

Based on the analyses and reports we give monthly tips and tricks

Recommendations |TCO Reduction based on Behaviour analytics

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Help desk with dedicated Help Desk agents You only have one contact person. Advanced Trouble Shooting is available as 10 hours services from Monday till Friday (08:00h – 18:00h CET). 24/7 Online ticketing systemThe status of service requests can be followed (24/7) via the online ticket system and all services requests will be reported on a monthly basis.

GET your ALERT now.

Support desk | one-stop for all telecom issues

We help you solve problems with telecom invoices

No need for you to approach your telecom provider

Basic and Advanced Device Troubleshooting Monthly reports with status updates on service requests

General support & follow up on diagnosed issues

Order Placements and processing fulfilment

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Thank you for your attention.