airbnb presentation for rmbta 10-2016 · business travelers give airbnb an industry-leading...
TRANSCRIPT
In 2008, three business travelers became the first-ever Airbnb guests while attending a conference in San Francisco.
History
2Photo: Kat, Amol, and Michael, the original Airbnb guests.
2008:1 Home in San Francisco (our founders home)
2016: 2,500,000 Airbnb homes all over the world
Airbnb Inventory, Key Facts
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190+ Countries
34K Cities
2.5M Listings 1.7M “Entire
100M+ Guests
Why Business Travelers Love Airbnb
Enjoy the comforts of home and a local
experience in destinations all over
the world
Longer/Frequent StaysBeing able to live in a real home improves
employee experience
RelocationsChoose a large home so a whole team can stay and work under
one roof
Group TripsGreat Value 20-30% Savings
$140: 2015 Airbnb for Business ADR
$227: 2015 Hotel ADR *BTN Report, 3/2016
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Special ‘Business Travel Ready’ listings receive 5-star reviews and include:
Wireless Internet
Laptop-friendly workspace
Unassisted, 24-hour check-in
Smoke detector
Carbon monoxide detector
Iron and ironing board
Hair dryer
Hangers
Shampoo/Conditioner
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Business Travel Ready Listings - BTR
120,000 BTR Listings . . and counting!
Business travelers give Airbnb an industry-leading satisfaction rating of 4.7 out of 5.
Satisfaction
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A wide variety of property types allows travelers to choose a place that suits their individual needs, leading to optimal satisfaction. Think of flexibility as a travel perk for your team!
Because hosts can be reviewed after every single stay, they are personally responsible for guests’ satisfaction and go above and beyond to ensure a wonderful experience.
Traveler Flexibility Host Accountability24 x 7 Live Customer Support to support travelers anywhere in the world.
24 x 7 Support
Travel Managers
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What do they think?What do they need?
What does Airbnb for Business do for them?
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Travel data at your fingertips.
Administration
Once a company is an established Airbnb for Business client they can enjoy seamless data integration capabilities with GBT and other service providers.
From a personalized Airbnb dashboard, Travel Managers can see each team member’s itinerary, understand spend.
Click to see where employees are staying and view itinerariesToggle between active and future tripsReview your spend, overall nights booked, and ADR
Export to .CSV format
Reporting
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• Individuals can pay for their own trips. And/or TMs can Establish and grant specific payment instruments for specific people
• Set booking alerts to receive notifications when bookings are made in targeted locations and/or above set price points.
Payment Groups, Alerts
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Third-Party Booking
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Third-Party Booking enables you to book on behalf of others.
Travel managers and other designated bookers can reserve places for team members. This ensures that travel details and budgets stay centralized, and travelers can receive the booking support they need.
Traveler Visibility Travel Manager dashboard
Duty of Care integrations: ISOS, iJet and UHC
TMC integrations: Amex, BCD, CWT
Visibility into reviews for each of your business travelers’ stays
Property Damage $1M Property damage guarantee; every booking, every time
General Liability Insurance $1M in primary liability coverage in 16 countries
Trust and Safety 250+ Trust and Safety team (inc. former gov’t investigators and law enforcement) 24/7 prioritized business support
VerifiedID (matching profiles to gov’t issued IDs, social media accounts, and more)
Vetting of users - Hosts and Travelers
Safety, Security, Trust, SafetyWith you throughout your experience
Over 100 million guests have had a safe and positive experience on Airbnb. We help to promote these experiences with several key features and programs that build trust in our community:
Trust and Safety (cont’d) Pay through Airbnb’s secure payment structure. Hosts receive payment through Airbnb 24 hours after guest checks-in.
Double-blind, candid, public and private reviews from paying customers only
Messaging platform to build trust between Host and Guest
Home Safety Program (free smoke and CO detectors, emergency safety cards, and first aid kits to hosts)
Customers
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+55K more and counting
Satisfaction
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“If people have stayed in peer-to-peer lodging in the last five years, the likelihood that they prefer traditional hotels is halved (79 percent vs. 40 percent).”
–Steven Kent, Goldman Sachs Group Inc.Source: Bloomberg News
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Airbnb for Business: Key Points
• Data Integrations• Insurance• Duty of Care • Dialogue
Jason Beckham
415-516-1886
