BY ORDER OF THE SECRETARY

OF THE AIR FORCE

AIR FORCE INSTRUCTION 34-109

26 OCTOBER 2018

Services

COMMUNITY CENTER PROGRAM

COMPLIANCE WITH THIS PUBLICATION IS MANDATORY

ACCESSIBILITY: Publications and forms are available for downloading or ordering on the

e-Publishing website at www.e-Publishing.af.mil

RELEASABILITY: There are no releasability restrictions on this publication

OPR: AF/A1SOS

Supersedes: AFI34-109,

3 September 2010

Certified by: SAF/MR

(Mr. Shon J. Manasco)

Pages: 12

This publication implements AFPD 34-1, Air Force Services. The instruction provides directive

guidance for managing community center programs. It has been developed in collaboration

between the Deputy Chief of Staff for Manpower, Personnel and Services, the Chief of the Air

Force Reserve and the Director of the Air National Guard, and applies to all active duty Regular

Air Force members, members of the Air Force Reserve, and members of the Air National Guard

on collocated installations and when in Title 10 status. Ensure that all records created as a result

of processes prescribed in this publication are maintained in accordance with (IAW) Air Force

Manual (AFMAN) 33-363, Management of Records, and disposed of IAW the Air Force Records

Disposition Schedule in the Air Force Records Information Management System. Refer

recommended changes and questions about this publication to the Office of Primary Responsibility

using AF Form 847, Recommendation for Change of Publication, from the field through the

appropriate functional chain of command. This publication may be supplemented at any level, but

all supplements that directly implement this publication must be routed to the office of primary

responsibility for coordination. The authorities to waive wing or unit-level requirements in this

publication are identified with a Tier (“T-0, T-1, T-2, T-3”) number following the compliance

statement. See AFI 33-360, Publications and Forms Management, for a description of the

authorities associated with the Tier numbers. Submit requests for waivers through the chain of

command to the appropriate Tier waiver approval authority, or alternately, to the Publication office

of primary responsibility for non-tiered compliance items. The use of the name or mark of any

2 AFI34-109 26 OCTOBER 2018

specific manufacturer, commercial product, commodity, or service in this publication does not

imply endorsement by the Air Force.

SUMMARY OF CHANGES

This revision provides directive guidance for community center programs. This document is

substantially revised and must be completely reviewed. Major changes include roles and

responsibilities for Air Force Installation and Mission Support Center and Air Force Services

Activity (AFSVA). A significant amount of operational procedures have been removed to give

installation more authority to meet the needs of their Airmen.

Chapter 1— COMMUNITY CENTER PROGRAM 4

1.1. Program Mission. ................................................................................................... 4

Chapter 2— ROLES AND RESPONSIBILITIES 5

2.1. Headquarters Air Force Services Directorate (AF/A1S). ....................................... 5

2.2. Air Force Installation and Mission Support Center (AFIMSC). ............................. 5

2.3. Air Force Services Activity (AFSVA). ................................................................... 5

2.4. Installation Commander. ......................................................................................... 5

2.5. The Force Support Squadron Commander or Civilian Director. ............................ 6

2.6. Flight Chief. ............................................................................................................ 6

2.7. Community Center Manager................................................................................... 6

Chapter 3— PROGRAM MANAGEMENT 7

3.1. Program Categories and Funding. .......................................................................... 7

3.2. Core Program Areas and Activities. ...................................................................... 7

3.3. Optional Programs. ................................................................................................ 8

3.4. Program Planning and Development. .................................................................... 8

3.5. After-Action Reports. ............................................................................................ 8

3.6. Use of Permanent Military Personnel. ................................................................... 8

3.7. Training. .................................................................................................................. 8

3.8. Alcoholic Beverages. .............................................................................................. 9

3.9. Serious Incident Reporting for Services Activities. ............................................... 9

3.10. Contracting out Community Center. ...................................................................... 9

AFI34-109 26 OCTOBER 2018 3

3.11. Community Center Closures. ................................................................................. 9

3.12. Resale activity. ....................................................................................................... 10

3.13. Facility Usage. ....................................................................................................... 10

3.14. Volunteers. ............................................................................................................. 10

Attachment 1— GLOSSARY OF REFERENCES AND SUPPORTING INFORMATION 11

4 AFI34-109 26 OCTOBER 2018

Chapter 1

COMMUNITY CENTER PROGRAM

1.1. Program Mission. The community center capability supports Airmen resiliency and

readiness by providing a program that promotes the positive use of leisure time, sense of belonging,

social, and family interaction. These elements essential in meeting needs of Airmen and their

families when promoting squadron cohesion, and building resiliency, readiness, and trust among

Airman.

AFI34-109 26 OCTOBER 2018 5

Chapter 2

ROLES AND RESPONSIBILITIES

2.1. Headquarters Air Force Services Directorate (AF/A1S).

2.1.1. Establishes and monitors program policy.

2.1.2. Is responsible for guidance on the use of appropriated and nonappropriated funds, in

consultation with Secretary of the Air Force Financial Management and Comptroller budget

and cost stakeholders.

2.1.3. Advocates to ensure adequate personnel and financial resources are provided to the

Force Support community.

2.1.4. Approves the use of facilities by non-federal personnel as outlined in AFI 34-101.

2.1.5. Develops and maintains Management Internal Control Toolset (MICT).

2.1.6. Serves as the Office of Primary Responsibility for AFI 34-219, Alcoholic Beverage

Program.

2.2. Air Force Installation and Mission Support Center (AFIMSC).

2.2.1. Is responsible for Program Objective Memorandum submissions and managing

centrally-funded appropriated funds for community center programs.

2.2.2. Develops appropriated fund resourcing strategy and consolidates, validates and

distributes community center appropriated funds support to installations and AFSVA.

2.2.3. Manages community center AF Common Output Level Standards program.

2.3. Air Force Services Activity (AFSVA).

2.3.1. Oversees, develops, and publishes current operational guidance and procedures to the

installations.

2.3.2. Conducts centrally managed AF-wide program initiatives.

2.3.3. Coordinates on all exception or waiver to policy requests submitted to Air Force

Services Directorate (AF/A1S) for coordination.

2.3.4. Reviews and programs major nonappropriated construction and renovation projects in

coordination with AFSVA.

2.3.5. Establishes guidelines for community center core and special programs.

2.4. Installation Commander.

2.4.1. Ensures community center personnel comply with this instruction.

2.4.2. Approves the use of community centers by authorized patrons IAW AFI 34-101.

2.4.3. Provides adequate facilities, staffing, and resources to conduct community center

programs.

2.4.4. Ensures alcoholic beverage service complies with AFI 34-219.

6 AFI34-109 26 OCTOBER 2018

2.5. The Force Support Squadron Commander or Civilian Director.

2.5.1. Provides resources to accomplish the community center program.

2.5.2. Coordinates and schedules community center inspections.

2.5.3. Approves the annual calendar of community center programs and events.

2.5.4. Provides guidance for use of the facility.

2.6. Flight Chief.

2.6.1. Provides technical and administrative supervision over the community center program.

2.6.2. Reviews and justifies monthly, quarterly, and annual budget estimates for community

center programs.

2.6.3. Establishes operating instructions to ensure consistency in policy.

2.6.4. Ensures community center training requirements are correctly identified. Ensures

sufficient amount of resources to support requirements are provided.

2.7. Community Center Manager.

2.7.1. Has overall responsibility for developing and managing a comprehensive community

center program.

2.7.2. Creates and administers appropriated fund and nonappropriated fund budgets based on

documented short and long-range plans.

2.7.3. Manages program personnel IAW AF policies and ensures required training standards

are met.

2.7.4. Attends and participates in professional recreation conferences and workshops to keep

abreast of developments, changes and advances in the field of recreation.

2.7.5. Ensures participation in the Congressional Award Program.

2.7.6. Collects participation documentation through the year in preparation of the AFSVA

annual community center assessment data call.

2.7.7. Ensures staff and volunteers are not under the influence of alcohol and legal/illegal

substances that may impair job performance and program safety while on duty.

AFI34-109 26 OCTOBER 2018 7

Chapter 3

PROGRAM MANAGEMENT

3.1. Program Categories and Funding. Community centers will comply with categories and

appropriated fund support goals for Services activities in AFI 65-106, Appropriated Fund Support

of Morale, Welfare, and Recreation (MWR) and Nonappropriated Fund Instrumentalities (NAFIs).

(T-1) Programs and services that are delivered in a community center are funded according to the

program category (Category A, B, or C). Community centers may participate in commercial

sponsorship activities offered through marketing.

3.2. Core Program Areas and Activities. A comprehensive community center program must

include the four core program areas to ensure consistency in program opportunities across the AF:

(1) personal and professional development, (2) family and life skills, (3) performing arts, and (4)

recreation and leisure. (T-1).

3.2.1. Personal and professional development provides and facilitates opportunities for

personal and professional development activities to encourage Airmen, retirees, and family

members to develop individual interest and competencies, to develop a positive self-image, to

learn about and participate in the democratic process, to respect their own and others’ cultural

identities, and to enhance their skills.

3.2.2. Family and life skills activities are offered to develop patrons’ capacity to engage in

positive behaviors that nurture their well-being, sustain meaningful relationships, set personal

goals, and enhance their competencies to live successfully as self-sufficient adults. Program

examples include real estate, health and wellness fairs, public speaking focused practice

groups, job fairs, resume writing, and computer classes. Community center offers frequent

cooperative programs with Health Promotion, Family Advocacy, and the Airman and Family

Readiness Center on a regular basis.

3.2.3. Performing arts programs and activities are offered enabling patrons to develop their

creative and cultural awareness through knowledge and appreciation of music, theater, film,

and video production.

3.2.4. Recreational and leisure programs and activities are offered to help patrons make

positive use of leisure time and to develop an appreciation for the environment.

3.2.4.1. Center provides areas for self-directed activities, (e.g., board games, fantasy card

games, state-of-the-art computer gaming, television, billiards, ping pong, etc.).

3.2.4.2. Center provides space for computers as well as free wireless internet service for

patrons.

3.2.4.3. Center provides meeting space for eligible groups as defined in AFI 34-101,

Attachment 2, Air Force Morale, Welfare, and Recreation (MWR) Programs and Use

Eligibility.

3.2.4.4. Center provides, at a minimum, semiannual market-driven events to promote

community cohesion and resiliency. (T-2). Event examples include Fourth of July

celebrations, holiday tree lighting ceremony, concerts in the park, Make a Difference Day,

talent contests, community yard sales, and festivals.

8 AFI34-109 26 OCTOBER 2018

3.2.4.5. Center programs, at a minimum, two trade mark events annually to promote

community cohesion and resiliency. (T-2). Trade mark events include the Bed Race, Build

a Boat, Give the World a Hand, Let’s Celebrate, contests, tournaments, competitions and

Airmen programs.

3.3. Optional Programs. Although not considered core activities, the following programs are

authorized:

3.3.1. Community centers may provide bingo IAW AFI 34-272, Air Force Club Program.

This includes instant “Bonanza Bingo.”

3.3.2. Community centers are only permitted to sell prepackaged foods, snacks, sodas, or

similar items. (T-1). See paragraph 4.1.

3.3.3. Community centers may have coin-operated mechanical or electronic amusement

machines that do not have cash payout. Community center managers must not allow customers

to use these for gambling. (T-1).

3.3.4. Other Force Support programs, such as Outdoor Recreation and Information Tickets

and Travel office may operate within the community center if staff and community demand

warrants the activity and there should be no duplication of Force Support program and

operation.

3.4. Program Planning and Development. A 12 month rolling marketing plan is used which

ascertains and identifies market needs and interests through surveys, interviews, comment cards,

past participation data and trends, industry publications, after-action reports, and discussions with

other Services managers and industry representatives. In addition, a 5-year plan establishing long-

term program goals and objectives is updated annually at a minimum. The 5-year plan should

identify the resources (manpower, training, equipment, facilities, etc.) needed to initiate new or

expanded programs. The plan identifies when tasks, such as training or equipment purchases,

should be completed to support future program goals.

3.5. After-Action Reports. At a minimum, activity planning and after-action reports must

include a descriptive program name, the date(s) of the program, number of participants, and

beginning and ending times. (T-2). After-action reports include customer suggestions, satisfaction

ratings, and staff suggestions for improvements. No personally identifying information of patrons

should be collected without consulting the installation’s privacy officer to ensure compliance with

Privacy Act of 1974. To simplify annual planning and budgeting, record program expenses,

required supplies and equipment, and income along with the participation data.

3.6. Use of Permanent Military Personnel. Military members may be assigned to fill a position

in a Category A or B (mission sustaining and/or community support) program when the Force

Support commander or director determines the assignment of military personnel is required to

upgrade or maintain essential military training or receive training to support wartime or

contingency operations.

3.7. Training.

3.7.1. Community center managers, assistant managers, and program managers receive at

least 20 hours of training per year and attend biannually a national, or regional training

conference.

AFI34-109 26 OCTOBER 2018 9

3.7.2. All staff receive 10 hours of training annually, such as customer service, Dram Shop,

Bystander Intervention, activity administration, anti-terrorist training, or other community

center training.

3.7.3. Staff working with youth must be provided training at the time of employment and at

least annually on child abuse prevention, identification, reporting, and conflict resolution. (T-

1).

3.7.4. Staff, volunteers, and contractors are required to have the appropriate background

checks if they are working with youth. (T-1). See Department of Defense Instruction (DoDI)

1402.05, Background Checks on Individuals in DoD Child Care Services Programs.

3.7.5. All staff, volunteers, and patrons (who serve alcohol) must successfully complete Dram

Shop and Bystander Intervention training if alcohol is present in the community center or

available at a private event held in the community center IAW AFI 34-219. (T-1)

3.8. Alcoholic Beverages.

3.8.1. The serving of any alcoholic beverages on an installation must comply with the

provisions of AFI 34-219. (T-1). The sale, service and consumption of alcoholic beverages at

community centers should be limited to occasional events where the distinction from routine

events enhances the experience for patrons (e.g., art shows, Monte Carlo nights). This includes

community centers, recreation areas, squadron parks, and special events and parties.

3.8.2. The eligible patron booking an event (event sponsor) at the community center is

accountable for the responsible behavior of their group. If alcohol is served at the event, the

sponsor must submit a letter of request, through the Force Support commander or director,

outlining their group’s compliance IAW AFI 34-219 for serving and consuming alcoholic

beverages at their event. (T-1).

3.9. Serious Incident Reporting for Services Activities. In addition to local reporting

procedures and notification through the chain of command, Force Support commanders or

directors will report serious incidents at the AFSVA website, Services Installation Support Portal,

https://cs2.eis.af.mil/sites/10042/Pages/SIR.aspx. (T-1). Serious incidents include, but are not

limited to, the following:

3.9.1. Any major property damage to Force Support assets (fire, natural disaster, major vehicle

accident, etc.).

3.9.2. Any serious injury resulting in death or requiring outside medical attention of an

employee or patron.

3.9.3. Any incident of a sensitive nature involving Force Support employees, assets or any

allegations of sexual assault or abuse of a minor child on the premises are examples of sensitive

incidents. Incidents involving claims, with public affairs implications, or theft are examples of

incidents considered sensitive.

3.10. Contracting out Community Center. Force Support commander or director must obtain

AFSVA commander approval prior to contracting out a community center or any part of the

operation. (T-2).

3.11. Community Center Closures. All requests to close community centers or community

commons must be IAW AFI 34-101. (T-1).

10 AFI34-109 26 OCTOBER 2018

3.12. Resale activity. Offering customer services and selling products directly related to

community center activities is authorized. Operations must comply with Air Force Joint Instruction

AFI 34-211(I), Army and Air Force Exchange Service General Policies (T-1).

3.12.1. The level of market demand must be assessed before establishing a resale program.

(T-2).

3.12.2. Encourage esprit de corps by establishing morale function items (e.g. board games,

video games, darts, etc.) for unit and squadron use. A local operating instruction covering free

use of these items that includes a list of items, how many times per year an organization may

have free use of these items, and what organizational levels are eligible to request free use

items should be developed. The items are provided free at the written request of the suitable

unit or squadron commander.

3.12.3. Scouting, spouse clubs, installation-recognized Private Organizations, and other non-

Federal entities must pay the standard fees for any equipment items they use. (T-2)

Appropriated funded equipment must not be loaned to Private Organizations and other non-

Federal entities without installation commander permission and a determination made pursuant

to Department of Defense (DoD) 5500.07-R, Joint Ethics Regulation, section 3-211. (T-1).

3.13. Facility Usage. Community center programs have priority for use of the facility. Groups

may request space in the community center when it is not required for community center programs.

Such use may not disrupt scheduled recreation programs. The community center manager

establishes guidelines for facility use.

3.13.1. Facility use fees are authorized to cover for nonappropriated fund costs with use of the

facility. Appropriate room use agreement is developed with the Force Support leadership

clearly defining official and unofficial usage and stating required deposits and fees.

3.13.2. Official usage for retirements, promotions, or squadron activities must generally in

accordance with Special Morale and Welfare funds, directive guidance IAW AFMAN 34-201,

Use of Nonappropriated Funds. (T-1).

3.13.3. Facility must not be used for open (unless closed to non-members of the meeting

organization) political meetings or activities. (T-1). Political use is limited to installation-

recognized private organizations.

3.13.4. Facility use by any group or organizations including food service must conform to AF

public health requirements as directed in AFI 48-116, Food Safety Program and local

installation policy. (T-1).

3.13.5. Use of the community center by individuals under the age of 16 is based on locally

established policy.

3.14. Volunteers. Refer to AFI 34-101. (T-1).

SHON J. MANASCO

Assistant Secretary of the Air Force

Manpower and Reserve Affairs

AFI34-109 26 OCTOBER 2018 11

Attachment 1

GLOSSARY OF REFERENCES AND SUPPORTING INFORMATION

References

AFPD 34-1, Air Force Services, 2 November 2012

AFMAN 33-363, Management of Records, 1 March 2008

AFI 33-360, Publications and Forms Management, 1 December 2015

AFI 34-101, Air Force Morale, Welfare, and Recreation (MWR) Programs and Use Eligibility,

24 July 2018

AFI 34-219, Alcoholic Beverage Program, 30 September 2016

DoDI 1402.05, Background Checks on Individuals in DoD Child Care Services Programs, 11

September 2015

AFI 34-272, Air Force Club Program, 1 April 2002

AFI 65-106, Appropriated Fund Support of Morale, Welfare, and Recreation and

Nonappropriated Fund Instrumentalities, 6 May 2009

AFI 34-211(I), Army and Air Force Exchange Service General Policies, 11 July 2017

DoD 5500.07-R, Joint Ethics Regulation, November, 29 2007

AFMAN 34-201, Use of Nonappropriated Funds, 28 September 2018

AFI 48-116, Food Safety Program, 11 September 2018

Prescribed Forms

None

Adopted Forms

AF Form 847, Recommendation for Change of Publication

Abbreviations and Acronyms

AF—Air Force

AF/A1S—Director of Air Force Services

AFI—Air Force Instructing

AFMAN—Air Force Manual

AFPD—Air Force Policy Directive

AFIMSC—Air Force Installation and Mission Support Center

AFSVA—Air Force Services Activity

DoD—Department of Defense

DoDI—Department of Defense Instruction

12 AFI34-109 26 OCTOBER 2018

IAW—In Accordance With

MAJCOM—Major Command

MWR—Morale, Welfare, and Recreation

Terms

Dram Shop Liability—This refers to the body of laws governing the liability of a bar, tavern or

similar establishment where alcoholic beverages are sold.