***ER TEAM***

R&R Application

PROUDLY PRESENT

OUR TEAM STRUCTURE

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MT

EwA

ET

RELATIVE GROWTH

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0 2 4 6 8 10 12 14 16

Cat 1

Cat 2

Cat 301. RAISE

200% Growth

02. MATCH233% Growth

03. REALIZE167% Growth

GOAL ACHIEVEMENT

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0

2

4

6

8

10

12

14

16

Raise Match Realize

Goal

Actual

PROCESS PERFORMANCE

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MOSTLY IN THE

SET TIME

TN FEE COLLECTION FIRE FIGHTING PROCESS MATCHING EFFICIENCY

NO LATE ACTION 32 DAYS

(~ 1 MONTH)

Partner’s endorsement

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Letter of Endorsement:http://bit.ly/HanoiClub

Vidieo of Endorsement:http://www.youtube.com/watch?v=LD5Ll7rXuQU

CONTACT

Representative: Ms. Le Minh

Nguỵet – HR Excecutive.

Email: hrm@thehanoiclub.com

PARTNER

THE HANOI CLUB HOTEL

Partner’s endorsement

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PARTNERMAILINK FOREIGN LANGUAGE CENTER

CONTACT

Representative: Ms. Cao Thi Mai –

General Director.

Email: mailink.halong@gmail.com

Letter of Endorsement: http://bit.ly/Mailink

QUALITY

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8.75 GOOD FEED BACK FROM PARTNERS

4(BOTH MAILINK AND HANOI CLUB)

NPS SCORE TN TAKER EVALUATION

ER CONTRIBUTION

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Contract: All are followed after communication

Podio: Well updated according to MC’s deadline and regulation

INNOVATIONS

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Innovation in sale

• Cooperation with headhunter: ensure strong demand• Hospitality shown to partners: gift during special

events( joining partner’s daughter’s wedding, partner recognition( Award night)

• Partnership review: after the internships ended: (Hanoi club with Arisa, Hop Nhat with Takahiro, Mailink with Laura) to ensure customer satisfaction and lesson learnt from past experience raising idea of potential new raise

Break-through in sales(all-time high): 15 raises

INNOVATIONS

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Innovations in matching

• Diversification in matching pool( EP matched coming from various countries)

• Better strategy of and digging deeper into main product(ET-TEACH):

TN takers outside of Hanoi(Mailink, BES, Sunrise) Cooperation with other headhunters(HR world: in progress to

raise new TN, EIV: providing English teachers)• Partnership setting :1st partnership with native speaking

country: LC Dallas ( 4X commitment for 2014)

INNOVATIONS

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Better matching timingInquiring customer before new year to derive at the planned numbers for the next period

INNOVATION

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iGIP community email

• Fast response: emails are entitled to each OC and OC members to ensure adequate, prompt response

• Massive promotion into focused market (reputation of iGIPcontact: team contact- not personal contact)

• Better retaining of key contact and database comparing to previous terms (because of consistency in contact point)

INNOVATIONS

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New TN introduction package

Ensure updated information: http://bit.ly/CandidateBooklet

Better matching: matching rate 66.7% compared to 60%( in the context of higher absolute numbers in all criteria)

INNOVATIONS

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Realization and post realization

• 100% pick-up for intern and support them in travelling to working place (maybe outside of Hanoi: Hai Phong, Quang Binh, Quang Ninh)

• City tour for interns working outside of Hanoi when they come to visit the capital city

• Regular Skype and chat with interns to get updated news and ensure prompt action in case of problem

• Phone call to TN takers after realization to ensure all problems arising are solved (feedback from Mailink for Laura is communicated to her and she did improve after that)

• Regular bonding parties (at least once/month)• Encourage active involvement of intern into LC activities Satisfactory NPS: 8.75; Good feedback from partners: 4 (both Hanoi

Club and Mailink)

Trip to Mai Chau

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Team’s bonding

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GLAD 2013 with intern

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FIRST STEP CONFERRENCE

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THANKS FOR YOUR TIME