agree or disagree but commit at agile bodensee

Agile Bodensee Conference Lake Constance, 1. October 2015

AGREE OR DISAGREE BUT COMMIT

WHY DECISION MAKING COUNTS

© pragma(c solu(ons & alexander proudfoot

Mischa Ramseyer @ramsyman

Pamela Hackett @wrestlingchaos

Who are we?



What if …

WHY DECISION MAKING IS IMPORTANT?


AF 447 RIO – PARIS

Was it the weather?


Was it faulty equipment? © pragma(c solu(ons & alexander proudfoot

Did they have the wrong information?


Was it human error?

David Robert 37

Copilot 6 000 hours

Marc Dubois 58

Captain 11 000 hours

Pierre-Cédric Bonin 32

Copilot (Flying) 2 936 hours


Was it a lack of leadership?


What do we learn? © pragma(c solu(ons & alexander proudfoot

Airlines around the world have now changed their skills training to enforce habits that might have saved the lives of 228 people on AF447. They tell them to: •  Pay more aFen(on to weather & what other aircraG are doing •  They expect explicit clarifica(on on who is in charge -‐ When you have a captain

and a first officer in the cockpit, it's clear who's in charge, if you have two co-‐pilots flying the plane, no one knows who is in charge

•  They want pilots to understand alternate law and to prac(ce flying by hand during all phases of a flight

Others will say airliners are built to auto fly and therefore that causes an issue – it removes informa(on from pilots, causes them to focus on other things and lose the full picture of what’s going on – context.


CLEVER FIT

Intellectual side of business; performance, cost, efficiency, effectiveness, … Business Model facts & figures, KPI’s, structure

Behavioral side of business; human effectiveness, coaching & engagement, … engaging in people feelings & behavior

Decision Making as a Competitive Advantage

RAPID DECISION MAKING PROCESS

GUIDING PRINCIPLES

RULES OF ENGAGEMENT

FACTS – A Decision Support System

A DECISION

AGREE OR DISAGREE BUT

COMMIT

ACTION

TRUST

The DECISION MAKING Framework


PEOPLE

Decision Making Process PRE-‐DECISION IN-‐THE-‐ACTION UPON DECISION

PREPARE Decide who decides Decide what to decide Decide what you need

COMMIT Agree on decision taken Hold yourself accountable

Present / discuss the facts Use your voice Sort important facts Take „BEST“ decision

DEBATE DECIDE

DEBATE

DECIDE


F A C T S FIND Sources Systems People Types

ASSEMBLE Analy(cs KPI‘s / Cockpits Dis(ll

CLEAN & condense Ques(ons Insights Understanding

TABLE Present the facts for discussion

SUBMIT Enter the facts that count

INSTALL A DECISION SUPPORT SYSTEM


Decision Making Process PRE-‐DECISION IN-‐THE-‐ACTION UPON DECISION

PREPARE Decide who decides Decide what to decide Decide what you need

COMMIT Agree on decision taken Hold yourself accountable

Present / discuss the facts Use your voice Sort important facts Take „BEST“ decision

DEBATE DECIDE

DEBATE

DECIDE


PEOPLE


GUIDING PRINCIPLES

RULES OF ENGAGEMENT


A DECISION


COMMIT

ACTION

TRUST



TRUST


GUIDING PRINCIPLES Consensus is not decision making “We must take the right decision not the one all of us can live with”

100% Accountability / Zero Blame “I’ll do my bit, even if you don’t do yours”

Confront below the belt behavior „It‘s OK to raise an issue“


TEAMWORK SPEAK WITH ONE VOICE.

TEAM RULES OF ENGAGEMENT Drive your behavior

TRANSPARENCY Explain your ac(ons. Secrets cause mistrust.

RESPECT Treat everyone with respect and courtesy.

INTEGRITY Act with integrity.


AGREE OR DISAGREE BUT COMMIT



GUIDING PRINCIPLES

RULES OF ENGAGEMENT


A DECISION


COMMIT

ACTION

TRUST



PEOPLE

DECISION


a conclusion or resolution reached after consideration

ACTION


Conclusion?


... the team had guiding principles to which they all subscribed? Ground rules?

… the team had rules of engagement – rules of this game?

… the team decided to collect and utilize the facts?

… the captain decided to actively take the lead upon his return?

… they had an agreed decision making framework in place?



GUIDING PRINCIPLES

RULES OF ENGAGEMENT


A DECISION


COMMIT

ACTION

TRUST



PEOPLE

THANK YOU


Agile Bodensee Conference Lake Constance, 1. October 2015