aetna senior supplemental insurance1 home office … life insurance company of brentwood, ... -...

110317

Medicare Supplement

Phone: (800) 264.4000 option 3, 2Fax: (877) 380.2777 (only for applications using EFT)Email*: [email protected]

Mail new apps paying by check to:Aetna Senior Supplemental InsuranceP.O. Box 14399 Lexington, KY 40512-9700

If sending by courier: XeroxAttention: Aetna Senior Supplemental Insurance 101 Yorkshire BlvdLexington, KY 40509

New BusinessHours: M-F 7:00 AM-6:00 PM CST

Make all checks payable to the appropriate underwriting company

Fax: (855) 447.0391Fax only documents that a case manager specifically requests

Case ManagementHours: M-F 8:00 AM-6:00 PM CST

Phone: (800) 264.4000 option 3, 4Fax: (855) 411.9633Email*: [email protected]

UnderwritingHours: M-F 7:00 AM-6:00 PM CST

Phone: (800) 264.4000 option 3, 3 (agents at point of sale) Phone: (855) 221.8353 (applicants)

Telephone InterviewHours: M-F 8:00 AM-8:00 PM CST

Phone: (800) 264.4000 option 3, 6 (agents)Phone: (800) 264.4000 option 1 (policyholders)(TTY/TDD: 711)Fax: (855) 291.0553Email*: [email protected]

Mailing Address for RENEWAL PREMIUMS ONLY

Policyholder ServicesHours: M-F 7:00 AM-4:30 PM CST(agents)M-F 7:00 AM-8:00 PM CST(policyholders)

ACI CLI AHLICc/o Bank of America Lockbox ServicesP.O. Box 281067Atlanta, GA 30384-1067

For policies processed after 6/2010c/o Bank of America Lockbox ServicesP.O. Box 742179Atlanta, GA 30374-2179

Aetna Health and Life Insurance CompanyP.O. Box 742448Atlanta, GA 30374-2104

Aetna Senior Supplemental InsuranceP.O. Box 14770

Lexington, KY 40512-4770

Phone: (800) 264.4000 option 3, 7 (agents)Phone: (800) 264.4000 option 1, 3 (policyholders)Fax: (855) 482.7876Email*: [email protected]

(insert name of underwriting company)P.O. Box 14770 Lexington, KY 40512-4770

ClaimsHours: M-F 7:00 AM-8:00 PM CST

Aetna Senior Supplemental Insurance1

Home Office Directory

Make check payable to the appropriate underwriting company

Reference policyholder name and policy number on all checks and correspondence

Medicare Supplement PremiumsP.O. Box 741803Atlanta, GA 30374-1803

GLAIC/GLIC All other policyholder correspondence

E-App ONLY

Voice signature only (automated line): Phone: 877 806.9519

Hours: 24 hours/day, 7 days/week

Point-of-sale and voice signature w/Telephone Interview:

Phone: 800 264.4000 option 3, 3Hours: M - F, 8:00 AM - 8:00 PM CST

Sat 8:00 AM - 3:00 PM CST

110317

Final Expense

Phone: (877) 538.2759 option 2Fax ALL applications (EFT and Direct Bill): (877) 302.3304Email*: [email protected]

Mail check and Final Expense payment form (do not include the application) to:Aetna Senior Supplemental Insurance

P.O. Box 14399 Lexington, KY 40512-9700

If sending by courier: Xerox

Attention: Aetna Senior Supplemental Insurance 101 Yorkshire Blvd

Lexington, KY 40509



Phone: (877) 538.2759 option 2Fax: (877) 302.3304Fax only documents that a case manager specifically requests

Underwriting/Case ManagementHours: M-F 8:00 AM-6:00 PM CST

Phone: (877) 538.2759 option 1 (point of sale only)Telephone Interview(Jet Pre-Approval)Hours: M-F 7:00 AM-9:00 PM CSTSat: 9:00 AM-3:00 PM CST


Policyholder ServicesHours: M-F 7:00 AM-4:30 PM CST (agents)M-F 7:00 AM-8:00 PM CST (policyholders)

Mailing Address for RENEWAL PREMIUMS ONLY

Bank of America Lockbox ServicesP.O. Box 281067

Atlanta, GA 30384-1067

All other policyholder correspondence (address to appropriate underwriting company):P.O. Box 14770

Lexington, KY 40512-4770


ACI/CLI Final ExpenseP.O. Box 680579Franklin, TN 37068-9923


Aetna Senior Supplemental InsuranceHome Office Directory



110317

CLI Complementary Products

Phone: (800) 264.4000 option 3, 2Fax (only applications using EFT): (877) 380.2777Email*: [email protected]

Mail check to:Aetna Senior Supplemental Insurance


If sending by courier: Xerox

Attention: Aetna Senior Supplemental Insurance 101 Yorkshire Blvd

Lexington, KY 40509




UnderwritingHours: M-F 7:00 AM-6:00 PM CST

Phone: (800) 264.4000 option 3, 3 (point of sale for Home Care Plus product)Telephone InterviewHours: M-F 7:00 AM-8:00 PM CST


Policyholder ServicesHours: M-F 7:00 AM-4:30 PM CST (agents)M-F 7:00 AM-8:00 PM CST (policyholders)


Aetna Senior Supplemental InsuranceP.O. Box 14862Lexington, KY 40512



Fax: (855) 447-0391When requested, fax outstanding documents needed for policy issue

Case ManagementHours: M-F 7:00 AM-6:00 PM CST

Cancer Plus policies processed after 6/16/2013

All other complementary policies

processed after 10/27/13

For all policies processed prior to these dates:

Continental Life Insurance Company of Brentwood, TennesseeP.O. Box 742179Atlanta, GA 30374-2179

Continental Life Insurance Company of Brentwood, TennesseeP.O. Box 742179Atlanta, GA 30374-2179

Continental Life Insurance Company of Brentwood, TennesseeP.O. Box 791369Baltimore, MD 21279-1369

Mailing address for RENEWAL PREMIUMS ONLY:

Send all other policyholder correspondence to:Continental Life Insurance Company of Brentwood, Tennessee




110317

Phone: (800) 264.4000 option 3, 5Fax: (866) 618.4993 (new agent appointments)Fax: (855) 571.3847 (change requests/addition-al documentation)Email*: [email protected]

Aetna Senior Supplemental Insurancec/o Contracting800 Crescent Centre Dr., Ste. 200Franklin, TN 37067

- State appointments- Copy of existing commission schedule (post contracting)- LIMRA certifications- EFT requests for commissions- Address/email changes*all contracts except PDP Referral Program

Agent Contracting*Hours: M-F 7:00 AM-6:00 PM CST



Aetna Senior Supplemental Insurancec/o Commissions800 Crescent Centre Dr., Ste. 200Franklin, TN 37067

- Commission questions- Commission statements- 1099 forms

CommissionsHours: M-F 7:00 AM-6:00 PM CST

Agent Services (Sales)Hours: M-F 8:00 AM-4:30 PM CST


Aetna Senior Supplemental Insurancec/o Agent Services800 Crescent Centre Dr., Ste. 200Franklin, TN 37067

- Contracting documents- Commission schedules- Sales supplies- Rates- Product training- Webinar reservations- Commission advancing requests

Agent WebsiteHours: M-F 7:00 AM-6:00 PM CST

www.aetnaseniorproducts.comFor technical assistance (including registering your username and password):Phone: (800) 587.5139Email*: [email protected]

- Order supplies- Book of business reports- Commission statements- News bulletins/Rate adjustment notices- Agent tools

Coventry Prescription Drug Plan (PDP) Referral Program

Coventry Broker ServicesHours: M-F 7:00 AM-5:00 PM CST

Phone: (866) 714.9301 - Prescription Drug Plans questions- Compensation (referral fee payments)

PDP Referral LineFor Consumers ONLYHours: 8:00 AM-8:00 PM CSTall time zones, 7 days/week

Phone: (855) 261.6724 - Refer any eligible Medicare beneficiary interested in the Coventry PDP- PDP enrollment specialist will provide plan details , take PDP enrollment- Participating referring agent receives referral fee for qualifying PDP enrollments

1All products underwritten by American Continental Insurance Company (ACI), Continental Life Insurance Company of Brentwood, Tennessee (CLI), and Medicare Supplement underwritten by Aetna Health Insurance Company (AHIC) and Aetna Health and Life Insurance Company (AHLIC), all Aetna companies.

*Do not use email to send applicant or policyholder information unless it is encrypted. It is possible that your e-mail communication may be accessed or viewed inappropriately by another Internet user while in transit to us. You can send information securely via aetnaseniorproducts.com.

©2018 Aetna Inc. CGFLP01892 050718

William DavisRegional

Sales Specialist

Kevin MooreRegional

Sales Manager

Tony ClarkRegional Vice President

West

David FriedmanRegional

Sales Manager

Rose FaulknerRegional

Sales Specialist

George PelekanosRegional Vice President

Midwest

Georgia FletcherRegional

Sales Specialist

Paul EricsonRegional

Sales Manager

Jeff NasserRegional Vice President

East

Senior Supplemental Insurance Sales Management Team

WA

MT NDMN

WI

MI

OR

ID

WY

SD

NE

KSCO

UT

NV

CA

AZNM

TX

AK

HI

IA

OK

MO

IL

AR

LA

TN

MS ALGA

FL

SC

NC

VAWV

OHIN

PA

MDDE

NJ

CT RINY

VT

NH

ME

KY

MA

DC

800-264-4000Aetna Health and Life Insurance Company

Aetna Health Insurance CompanyAmerican Continental Insurance Company

Continental Life Insurance Company of Brentwood, Tennessee

Agent Services Team

Product availability:www.aetnaseniorproducts.com

RegionalVice President

RegionalSales Manager

RegionalSales Specialist Georgia Fletcher [email protected]

615-807-7517

Jeff Nasser [email protected] 317-910-2830

Paul Ericson [email protected] 615-202-9731

EastAL, DC, DE, FL, GA, IN,

LA, MD, ME, MS, NC, NH, OH, SC, VA,

VT, WV



RegionalSales Specialist Rose Faulkner [email protected]

615-807-7515

George Pelekanos [email protected] 615-785-2599

David Friedman [email protected] 703-966-2524

Midwest

AR, CT, IL, KY, MA, MI, MN, MO, NJ, NY, PA, RI,

TN, WI



RegionalSales Specialist

Tony Clark [email protected] 804-381-1068

Kevin Moore [email protected] 615-927-1089

William Davis [email protected] 615-807-7514

WestAK, AZ, CA, CO, HI, IA, ID, KS, MT,

ND, NE, NM, NV, OK, OR, SD, TX, UT,

WA, WY

aetna senior supplemental insurance1 home office … life insurance company of brentwood, ... -...

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