advance auto parts tunes up their social commerce with powerreviews
DESCRIPTION
Social networking is a global phenomenon. Brands and retailers have been experimenting with their social media plans, implementing Twitter accounts and a Facebook Fan Pages. But do you know how to convert those "likes" and "tweets" into dollars? Join us for a webinar with special guest Howard Blumenthal of Advance Auto Parts where we will explore how they are turning social activity into sales on the Advance Auto website. You will learn: - 3 critical components to social commerce success - How to incorporate gamification on your site - How to turn social activity into salesTRANSCRIPT
Advance Auto Parts Tunes Up Their Social Commerce with PowerReviews
5/16/2012
Today’s Speakers
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Dave HawleyProduct Marketing
Howard BlumenthalDirector, E-Commerce Platform Solutions
Today’s Webinar Agenda
1. Advance Auto Parts E-Commerce Goals
2. Why PowerReviews
3. Live Demo AdvanceAuto.com
4. Success Story
5. Q&A
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Enter your questions into the GoToWebinar Module
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Follow along on
#SocialSales
The Advance Auto Parts Story
• Over 3,600 stores (39 states, PR and VI)• Fortune 500 company – more than $6 Billion in sales• 52,000 Team Members• October 2009 -- Launched B2C e-commerce • In-store Pickup & PowerReviews
• December, 2009 – Launched B2B e-commerce• #1 Aftermarket Page on Facebook • November 2011 – Launched optimized mobile commerce
Advance Auto Parts is a leader in the automotive aftermarket, and we have more than 78 years of grease, grime and grit under our fingernails to prove it.
The Advance Auto Parts Story
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• Late to the game• Needed table stakes
features to pass the competition
Goals: Go From Zero to Best-In-Class Online Experience
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• Great team to work and evolve with • Fast and nimble launch• Lean environment• Early success with Customer
ReviewsTM and Social AnswersTM
Why PowerReviews?
“With Customer Reviews and Social Answers, Advance Auto Parts found the solutions that helped us become the #1 online auto parts dealer on Facebook.
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- Howard Blumenthal Director, E-commerce Platform Solutions
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Social Commerce Results Over Time
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Launched Customer Reviews and Social Answers on the same day the site was launched – October 5th, 2009
Since 2009, Advance Auto Parts has seen:
50,000
700%
Reviews to date
Average yearly review growth
Less Than 24hrs For questions to be answered
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Customer Reviews Social Answers
Social Loyalty Social Discovery
Live Demo
Advance Auto Parts Rolls Over Competition with Integrated Social Experience
Results
700%
8,000
Average yearly review growth since 2009
Social Loyalty participants in less than 2 months
141% Growth in reviews posted to Facebook after launching Social Loyalty
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Observations
Customers using mobile to research products in-store
Q&A functionality extremely important
Customers are passionate about their rides
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• Leading multichannel auto parts dealer
• Fast implementation• Highly customizable• Increased engagement• New audience exposure
A Win for Advance Auto Parts & Their Customers
Visit: http://shop.advanceautoparts.com
“We had so much confidence in the impact that PowerReviews would
have that we launched their solution the very
same day as our website.
- Howard Blumenthal Director, E-commerce Platform Solutions
#SocialSales
Enter your questions into the GoToWebinar Module
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Follow along on
#SocialSales
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Turn Social into Sales withPowerReviews’ Essential Social Suite™
The only solution to integrate the 3 key components of social success:
• Social content• Social engagement• Social measurement
Use proven social techniques to drive sales where it matters.
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Social Content
Social Loyalty Amplifies Content Creation Through Gamification
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Integrated Gamification & Content Drives Performance
Thank you for your review
You earned 10 points!
Thank you for answerYou’ve earned the Life Saver badge.
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Integrated Social Loyalty That’s Easy to Manage
Social Loyalty
Customer Reviews
Social Answers
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Customer Reviews Attract & Convert Customers
3X
Social Content
10-50% more
organic traffic
14% increase in site
conversion
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Fast Social Answers Drive Conversions
Do this shoe come in kids’ sizes?
Yes, all shoes are available kids’ sizes.
Checkout
Asked on 12/20/2011 8:31 am
Answered on 12/20/2011 11:15 am
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Flexible Work Flow Queues Ensure Answers are Created Quickly
Q: Does this shoe come in kids’ sizes?
A: Yes, all shoes are available in kids’ sizes.
Expert
Verified Buyer
Crowdsource
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Social Discovery Amplifies Product Content to Create Traffic
YOUR SITE
Nikon is a great camera!
Should I buy this Nikon Camera from Staples?
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Social Discovery Increases Content Relevancy and Engagement
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Trending Product Updates Keep Social Users Engaged & Clicking
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Community Connects Advocates and Prospects and Drives Conversion
Q: Is this appropriate for toddlers?
A: Yes, my 2 year old loves it.
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Social Loyalty™ Amplifies Engagement, Content Volume and Influence
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Integrated Social Measurement™ Provides Actionable Analysis
Optimize Social To Drive Sales
Measure the increase in traffic from social activity
Track the impact of social activity on conversion
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Link Social Activity To Sales
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PowerReviews is the Social Performance Company
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96% Renewal Rate
27M Pieces of Social Content
Award Winning Technology
5,500 Brands
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Q&A
Thank you for attending.
For a live demo, please call:
(866) 345-1461or email:
For more information on PowerReviews Essential Social Suite, please visit:
www.PowerReviews.com
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• Enter your questions into the GoToWebinar Module
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Follow along on
#SocialSales
Q&A
Thank you for attending.
For a live demo, please call:
(866) 345-1461or email:
For more information on PowerReviews Essential Social Suite, please visit:
www.PowerReviews.com
31#SocialSales
20% off ESS through the end of May