adobe connect for web meetings - sales presentation

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Copyrights Arkadin - 1 ADOBE CONNECT PORTFOLIO Web Meetings issue – 2013 edition

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Page 1: Adobe Connect for Web Meetings - Sales presentation

Copyrights Arkadin - 1

ADOBE CONNECT PORTFOLIOWeb Meetings issue – 2013 edition

Page 2: Adobe Connect for Web Meetings - Sales presentation

2

Agenda

1. Adobe Connect powered by Arkadin overview> Introduction to web conferencing challenges

> Adobe Connect technology platform attributes

> Arkadin added-value services

> Adobe Connect powered by Arkadin offer

> B-cases

> Analysts’ reviews

> System requirements

2. Adobe Connect for Web Meetings> Online meetings challenges

> Adobe Connect for Web Meetings key business benefits

> Adobe Connect for Web Meetings core functionalities

> Case studies

> Adobe Connect for Web Meetings in a nutshell

shortcuts

Page 3: Adobe Connect for Web Meetings - Sales presentation

18LANGUAGES

3rdGLOBAL CSP

Global collaboration playerArkadin people are always close to you

37KCUSTOMERS

31COUNTRIES 51

OFFICES

NEW OFFICES IN 2012

Page 4: Adobe Connect for Web Meetings - Sales presentation

What is web conferencing?

When words are not enough…

…simply share your visuals with your audience!

§ Reduce time-consuming travel

§ Meet international colleagues more frequently

§ Improve team productivity while cutting costs

Page 5: Adobe Connect for Web Meetings - Sales presentation

Customer challenges and needs regarding remote collaboration

Page 6: Adobe Connect for Web Meetings - Sales presentation

Adobe Connect technology platform Unique attributes to address collaboration challenges

Ease of access

Security & Compliance

Integration & Extensibility

Rich Experiences

Page 7: Adobe Connect for Web Meetings - Sales presentation

VoIP(voice over IP)

Arkadin added-value servicesFor an all inclusive solution

Hybrid (phone + VoIP)

24/7 Client Care

Welcome Packs User Training

Dedicated Account

Management

1Global roll-out strategy

SaaS delivery

A single provider for all services

Single point of contact

Arkadin Premium audio

Crystal clear audio, in any situation

Best-in-class client services

End-to-end customer service

Dial in / Dial Out

Page 8: Adobe Connect for Web Meetings - Sales presentation

Elimination of telco costs

One-click collaboration through a single device

Access from anywhere, with any internet connection

Stability whatever the number of participants

Open to external guests, ideal for large audiences

Crystal-clear audio with minimal latency

Arkadin Hybrid AudioThe best of both worlds to improve your ROI

Maximize ROI with VoIP Audio

Arkadin VoIP conferencing

Capitalize on efficiency with telephone Audio

Arkadin Telephone conferencing

Pick one or mix both!

Page 9: Adobe Connect for Web Meetings - Sales presentation

Service-minded is our USPEnd-to-end local delivery and support

A complete range of Arkadin services throughout the roll-out

AdminServices

InternalComms

OnlineTraining

CustomerServices

24/7

CustomerBranding

WelcomePacks

OnsiteTraining

Reporting& Surveys

STARTING INFORMING TRAINING CARING

Dedicated Sales Account Managers at both local and global levels:§ You can start collaborating without delay and with minimal resources§ Arkadin takes care of everything thanks to a streamlined, end to end process

Page 10: Adobe Connect for Web Meetings - Sales presentation

Cloud-based delivery modelBenefits of quick ROI and deployment

« SaaS Technology »

Low Cost of Ownership

Fast and scalable deployment

Page 11: Adobe Connect for Web Meetings - Sales presentation

Adobe Connect powered by ArkadinComplete set of web solutions to meet your business needs

On-demand Curriculum management & tracking

Secure web conferencing, virtual classes & rich interactions

Promote events, engage customers & optimize delivery

Solutions

Key Benefitsü Ease of Accessü Rich Experience

ü Security & Controlü Integration & Extensibility

§ Allow or improve real-time collaborative work

§ Reduce operating expenses

§ Engage large audience§ Generate qualified leads§ Measure message impact

§ Ease & shorten course design§ Conduct interactive classes§ Maximize learning curve

Business Needs

Online meetings Remote trainingVirtual events

Premium Hybrid Audio conferencing

Added Value

Best-in-class Client Services

SaaS delivered by a single provider

+ ++

ADOBE CONNECT TECHNOLOGY PLATFORM

Page 12: Adobe Connect for Web Meetings - Sales presentation

Adobe Connect for Web Meetings

A.C. for Webinars

Adobe Connect powered by ArkadinOffer overview

A.C. for eLearningWeb Conferencing

Audio Conferencing

Adobe Captivate Adobe Presenter

Phone (PSTN) Audio Online (VoIP) Audio

Content enhancement

software

Extensions

Core Solution

Adobe Publisher (direct upload to Adobe Connect server from Presenter & Captivate)

Concurrent User LicenseNamed Host License

Named Event Manager License Concurrent Learner License

Stand-alone & Perpetual License

Stand-alone & Perpetual License Stand-alone & Perpetual License

Minute PriceDial-in Toll & Toll Free, Dial Out

No Fee

OR

Advancedauthoring

Authoring Tools

HYBRID AUDIO

Page 13: Adobe Connect for Web Meetings - Sales presentation

Adobe Connect business cases 3 R’s for Enterprise Value

Increase RevenueBring in revenue in sooner or expand

the market

Adobe Connect can helprapidly train a sales force

on new products and services

Reduce RiskProvide for better decision making or reduce the opportunity for safety and

compliance breaches

Adobe Connect can be used to track completion of safety trainings by employees exposed to dangerous conditions

Reduce CostBring in revenue in sooner or expand

the market

Adobe Connect can significantly reduce travel costs

within an organization

Page 14: Adobe Connect for Web Meetings - Sales presentation

Adobe Connect collaboration benefits meet all departments’ needs

Marketing & Sales

Finance

HR

Healthcare

Legal

Education

Page 15: Adobe Connect for Web Meetings - Sales presentation

Adobe Connect: the growing choice of leading worldwide companies

§ 14 of the top 25 U.S. companies, as measured by

§ 6 of the top 25 global companies, as measured by

§ 8 of the top 25 European companies, as measured by

§ 8 of the top 20 U.S. banks, as measured by

§ 8 of the top 25 global banks, as measured by

Page 16: Adobe Connect for Web Meetings - Sales presentation

What Analysts and Press Say about Adobe Connect

Adobe "has the best user experience" and is "highly configurable"

Forrester Wave, 6/25/2010

Adobe Connect named a “Champion” in Info-Tech’s latest vendor landscape report

Adobe Connect, “Best Virtual Classroom” and “Best Web Seminar Solution” 2010

Bersin & Associates Learning Leader for Vendor Innovation in Learning and Talent Management 2010

"We give Adobe top marks for the depth of their offerings for education and training”2010

Adobe Connect named “Leader” in 2010 Web Conferencing Magic Quadrant

Page 17: Adobe Connect for Web Meetings - Sales presentation

Gartner Magic Quadrant for Web ConferencingAdobe Connect has become a reference

2012 MAGIC QUADRANTFOR WEB CONFERENCING

Adobe has focused on the user experience

and usability of the Adobe Connect

platform

David Mario Smith Gartner

Completness of vision

abili

ty t

o e

xecu

te

Niche players

Leaders

Cisco

AdobeMicrosoft

Citrix OnlineIBM

SabaAT&T

InterCall PGiDialcom

FuzeBoxBlackboard

Visionaries

As of December 2012

Challengers

Page 18: Adobe Connect for Web Meetings - Sales presentation

System requirements

Flash Player Adobe Flash Player 10.3 or later for all users

Windows Windows XP, Windows Vista, or Windows 7Browsers: Microsoft Internet Explorer 6, 7, 8; Mozilla Firefox; Google Chrome

Mac OSX Mac OS X v10.5 (excluding Leopard), 10.6, 10.7.4, 10.8Browsers: Mozilla Firefox, Apple Safari; Google Chrome

Linux Ubuntu 10.04, 11.04; Red Hat® Enterprise Linux 6; Open SuSE 11.3Browsers: Mozilla Firefox 2x, 3x

Mobile Mobile OS with Flash/AIR support (Flash Player 10.1)

Virtual Environments

Citrix XenApp 6

Languages English, Japanese, French, Korean, German, Simplified Chinese, Spanish, Italian, Brazilian Portuguese, Dutch, Turkish, Russian

View list of Systems Requirements: Click HereRun Systems test: Click Here

Page 19: Adobe Connect for Web Meetings - Sales presentation

Copyrights Arkadin - 19

On-demand Curriculum management & tracking

Promote events, engage customers & optimize delivery

§ Engage large audience§ Generate qualified leads§ Measure message impact

§ Ease & shorten course design§ Conduct interactive classes§ Maximize learning curve

Remote trainingsVirtual events

Secure web conferencing, virtual classes & rich interactions

§ Allow or improve real-time collaborative work

§ Reduce operating expenses

Online meetings

Copyrights Arkadin -

SOLUTION FOCUSAdobe Connect for Web Meetings – 2013 edition

Page 20: Adobe Connect for Web Meetings - Sales presentation

The Challenge Enabling Mobility in Collaboration

In 2016, 350 Million employees will use smartphones – 200 million will bring their own. 126 Million tablets will be used by US consumers

Mobile devices are becoming increasingly important as enterprise users leverage smart phones and tablets. The next gain in productivity comes from enabling a mobile workforce

§ How do you do this securely?

§ How do you extend it beyond your enterprise?

§ How do you integrate it with your existing investments?

Page 21: Adobe Connect for Web Meetings - Sales presentation

After the Japanese earthquake & tsunami, CEO Jay Hooley heralded employees’ ability to work from home as helping keep the firm’s

Japanese operations up and running.

The Challenge Ensuring continuity of operations & telework

Organizations need to be prepared for the worst and have a plan in place to

enable knowledge workers to collaborate from home

Page 22: Adobe Connect for Web Meetings - Sales presentation

In this computer-addled, information-overloaded age attention spans have reduced to about 10 minutes long

- HBR

The ChallengeEngage Users in a Virtual Environment

Collaboration is difficult. Interaction between users is reduced due to lack of physical presence. How do you keep the participants engaged ?

§ Slightest challenge will convince people not to collaborate

§ Users want to customize and control the experience

§ Video becomes critical

Page 23: Adobe Connect for Web Meetings - Sales presentation

The Solution: Adobe Connect for Web Meetings

Collaborate across firewalls on virtually any device

Enable instant access

Create your own, always-on custom URL for your digital meetings. Customize and brand your room

Your digital office

Integrate Adobe Connect with your other IT investments to enable unified communications

Integration

Go beyond screen sharing and collaborate more effectively with colleagues, partners, and customers – anytime, anywhere

Page 24: Adobe Connect for Web Meetings - Sales presentation

Adobe Connect for Web MeetingsUSPs & Business Benefits

Productivity Savings Productivity SavingsCost Savings Productivity Savings Productivity Savings

Cost Savings Productivity Savings

Page 25: Adobe Connect for Web Meetings - Sales presentation

Video Tour – Adobe Connect for Web Meetings

Click the picture to play the video

Collaborate more effectively, enable rich interactions

Page 26: Adobe Connect for Web Meetings - Sales presentation

Adobe Connect for Web Meetings Complete set of advanced core functionalities

ENGAGEENGAGE STEERSTEERSHARESHARE FOLLOW-UPFOLLOW-UPPROMOTEPROMOTE

shortcuts

§ Instant access to promote usage across the organization§ Attractive user experience to instigate engagement§ Enable remote collaboration via mobile devices§ Ensure continuous workflow at anytime, from anywhere

Page 27: Adobe Connect for Web Meetings - Sales presentation

PROMOTEEasy Access: eliminate barriers to entry

Flash based desktop client

Adobe Flash® Player is already installed on more than 98% of

browsers worldwide

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PROMOTEInstant access anywhere on virtually any device

Mobile Optimized Client

Page 29: Adobe Connect for Web Meetings - Sales presentation

PROMOTE Leverage your personal meeting rooms

John SmithCollaboration Specialist

Phone: 123-456-7890Mobile: 098-765-4321

[email protected]

abccompany.adobeconnect.com/johnsmith

Always Available

Page 30: Adobe Connect for Web Meetings - Sales presentation

PROMOTEProductivity tools for email invitations

Microsoft Outlook IBM Lotus Notes

Page 31: Adobe Connect for Web Meetings - Sales presentation

For meeting owner For all participants

Meeting settings Adobe Connect portal

“Join audio conference” window Adobe Connect meeting interface

Meeting invitation

My Meeting

ENGAGEThe most intuitive user experience

Page 32: Adobe Connect for Web Meetings - Sales presentation

ENGAGEThe most intuitive user experience

Marc

MariaAnna

Helen VIDEOVIDEO

AUDIOAUDIO

WEBWEBContent, applications and desktop sharing

CHATCHAT MEMOMEMOATTENDEEATTENDEES LISTS LIST

Page 33: Adobe Connect for Web Meetings - Sales presentation

ENGAGEAudio Integration

Audio integration

Page 34: Adobe Connect for Web Meetings - Sales presentation

ENGAGEVideo Integration

Video integration

Page 35: Adobe Connect for Web Meetings - Sales presentation

SHARERichness

Page 36: Adobe Connect for Web Meetings - Sales presentation

SHAREContent library

Page 37: Adobe Connect for Web Meetings - Sales presentation

STEERCustomization & Personalization

Customization capabilities

Page 38: Adobe Connect for Web Meetings - Sales presentation

STEERSecurity, Compliance & Control options

Disable and restrict user activities at the account level

Clear private data

Audit communications

Proven client technology

Page 39: Adobe Connect for Web Meetings - Sales presentation

STEERFull participants managements

Attendees’ features in one centralized pod

Page 40: Adobe Connect for Web Meetings - Sales presentation

FOLLOW-UPRecordings

Backstage area for hosts and presenters only

Page 41: Adobe Connect for Web Meetings - Sales presentation

Marc

MariaAnna

Helen

Adobe Connect for Web MeetingsOne solution, limitless use cases

Customer serviceProspect & customers meetings

Enterprise day-to-day collaboration

Page 42: Adobe Connect for Web Meetings - Sales presentation

Case Study: Defense Information Systems Agency

§ Enable U.S. military personnel to collaborate and communicate around the clock through a single, secure portal.

Challenge

§ Adobe Connect for Web Meetings

Solution

§ Standardized on unified platform for voice and web communications

§ Enabled global collaboration in field situations

§ Complied with security standards

§ Supported 5.3 million users

Benefits

Adobe Connect shows that Adobe is listening to its user base and is evolving its solution to better meet the requirements of all groups that need to collaborate to accomplish goals.

Lieutenant Colonel Karl Kurz,

DISA

Country: United States

Page 43: Adobe Connect for Web Meetings - Sales presentation

Case Study: SAP AG

§ Enhance the quality of communication and collaboration enterprise wide, while reducing costs and travel time

Challenge

§ Adobe Connect for Web Meetings

Solution

§ Reduced travel time by as much as 90%, saving hundreds of thousands of dollars annually

§ Enabled secure web conferencing for colleagues and clients worldwide

§ Strengthened internal collaboration

Benefits

Adobe Connect enables us to maintain strong connections with customers and dispersed co-workers, while eliminating unnecessary travel.

Todd Surdey, Global vice president of FS Software Portfolio Management and

Sales,SAP AG

Country: Germany

Page 44: Adobe Connect for Web Meetings - Sales presentation

Case Study: BNP Paribas

§ Ensure fast and easy adoption of new online conferencing and collaboration solutions to improve client services

Challenge

§ Adobe Connect for Web Meetings

Solution

§ Enhanced personalized interactions between bank staff and customers, resulting in a 100% conversion rate for Net Savings

§ Achieved rapid, streamlined adoption of online collaboration

Benefits

Our advisors and clients found the solution very easy to use, which was pivotal to the success of this project

Laure de Tilly, Head of Online Development Operations,

BNP Paribas, Retail Banking

Country: France

Page 45: Adobe Connect for Web Meetings - Sales presentation

Adobe Connect for Web MeetingsAll you need to know!

Promote events, engage customers & optimize delivery

Solution

§ Allow or improve real-time collaborative work§ Reduce operating expenses§ Eliminate barriers to entry

Business Needs

Online meetings

§ Intuitive interface and rich media for a more engaging experience§ Instant meeting with permanent access, always available§ Based on Adobe Flash player for optimal security with no download or settings required

Key Benefitsü Ease of Accessü Rich Experience

ü Security & Controlü Integration & Extensibility

Premium Hybrid Audio conferencing

Added Value

Best-in-class Client Services

SaaS delivered by a single provider

+ ++

ADOBE CONNECT TECHNOLOGY PLATFORM

Page 46: Adobe Connect for Web Meetings - Sales presentation

arkadin.comarkadin.comarkadin.com