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© 2014 NetSpeed Learning Solutions. All rights reserved. 1 Leading Collaborative Virtual Teams June 3, 2014

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© 2014 NetSpeed Learning Solutions. All rights reserved. 1

Leading Collaborative Virtual Teams

June 3, 2014

© 2014 NetSpeed Learning Solutions. All rights reserved. 2

Webinar Objectives

• Design your “game plan” around eight practices

• Bring attention, direction, and recognition to your virtual team

• Build accountability among virtual team members

© 2014 NetSpeed Learning Solutions. All rights reserved. 3

About Cynthia Clay

• 25+ years of experience• Author of Great Webinars • An expert in collaborative,

engaging virtual learning

© 2014 NetSpeed Learning Solutions. All rights reserved. 4

Tweet

#virtualteams

© 2014 NetSpeed Learning Solutions. All rights reserved. 5

Purpose

What moved you to register for this webinar?

© 2014 NetSpeed Learning Solutions. All rights reserved. 6

Definition

“groups of individuals who work across time, space, and organizational boundaries and who interact primarily through electronic communications”

Source: SHRM, Virtual Teams, 7/13/12

© 2014 NetSpeed Learning Solutions. All rights reserved. 7

Who Uses Virtual Teams?

46% of organizations polled66% of multi-national organizations

Source: SHRM, Virtual Teams, 7/13/12 (n = 379)

© 2014 NetSpeed Learning Solutions. All rights reserved. 8

Who Uses Them?

In companies of 10,000+ employees, 80% rely on virtual teams.

Source: i4cp, 2008

© 2014 NetSpeed Learning Solutions. All rights reserved. 9

Poll

Why does your organization use virtual teams?• include talent in multiple locations• increase collaboration• improve productivity• minimize travel costs• work on global projects

© 2014 NetSpeed Learning Solutions. All rights reserved. 10

Poll: Obstacles

What primary obstacle causes virtual teams to fail?• Lack of systems and processes• Inability to build team cohesion• Time differences• Work distribution• Differing cultural norms• Poor communication• No access to technology

© 2014 NetSpeed Learning Solutions. All rights reserved. 11

Darn Hard

“Leadership in my book comes down to communication. But communicating in person and communicating electronically arenot the same thing. It is darn hardto motivate and inspire fromlong distance.”

Manager quoted in “Leading Virtual Teams,” Academy of ManagementPerspectives (February 2007)

© 2014 NetSpeed Learning Solutions. All rights reserved. 12

Poll: Virtual Team Leaders

What characteristics (qualities orskills) must team leaders demonstrate?

• Listen well• Build trust• Establish clear expectations• Facilitate virtual meetings• Build consensus• Demonstrate cultural awareness• Maintain a sense of humor

© 2014 NetSpeed Learning Solutions. All rights reserved. 13

Virtual Leaders Must Provide…

© 2014 NetSpeed Learning Solutions. All rights reserved. 14

Your Virtual Game Plan™

© 2014 NetSpeed Learning Solutions. All rights reserved. 15

G Grow Trust

© 2014 NetSpeed Learning Solutions. All rights reserved. 16

GGrow Trust

© 2014 NetSpeed Learning Solutions. All rights reserved. 17

GGrow Trust

How can a leader build

trust with virtual

team members?

© 2014 NetSpeed Learning Solutions. All rights reserved. 18

Grow Trust

G• Set expectations• Discuss norms• Establish communication

channels• Respect time zones

© 2014 NetSpeed Learning Solutions. All rights reserved. 19

Virtual Presence

© 2014 NetSpeed Learning Solutions. All rights reserved. 20

Create Virtual Presence

How can you help team members create virtual presence?

© 2014 NetSpeed Learning Solutions. All rights reserved. 21

A Attend to Diversity

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Attend to Diversity

A• Create a Talented Expert

directory• Build virtual presence

(photos, bios, skills and experience)

• Respect cultural norms and differences

© 2014 NetSpeed Learning Solutions. All rights reserved. 23

M Manage Accountability

© 2014 NetSpeed Learning Solutions. All rights reserved. 24

Manage Accountability

M• Set clear goals and targets• Create processes to

manage responsibilities and results

• Have team members post progress reports

© 2014 NetSpeed Learning Solutions. All rights reserved. 25

E Expect Teamwork

© 2014 NetSpeed Learning Solutions. All rights reserved. 26

Expect Teamwork

E How can the leader develop

a cohesive team?

© 2014 NetSpeed Learning Solutions. All rights reserved. 27

Expect Teamwork

E• Encourage collaboration• Brainstorm and problem

solve• Have sub-teams meet

outside team meetings

© 2014 NetSpeed Learning Solutions. All rights reserved. 28

Plan Meetings P

© 2014 NetSpeed Learning Solutions. All rights reserved. 29

Plan Meetings

P• Prepare and send agendas

in advance• Segment meetings:

information-sharing, idea generation, project reporting

• Document discussions and action items

© 2014 NetSpeed Learning Solutions. All rights reserved. 30

Keep Communication Flowing

What technological tools contribute to open, effective communication on a virtual team?

What virtual team workspaces do you use?

© 2014 NetSpeed Learning Solutions. All rights reserved. 31

LLeverage Technology

© 2014 NetSpeed Learning Solutions. All rights reserved. 32

Leverage Technology

L• Use Skype with video• Meet weekly via web

conferencing• Set up micro-blogs and IM • Implement project

management software• Create virtual collaboration

spaces

© 2014 NetSpeed Learning Solutions. All rights reserved. 33

AAppreciate and Celebrate

© 2014 NetSpeed Learning Solutions. All rights reserved. 34

Appreciate and Celebrate

AWhich of th

ese

recognition

techniques have

you used?

© 2014 NetSpeed Learning Solutions. All rights reserved. 35

Appreciate and Celebrate

A• Celebrate milestones and

results in team meetings• Recognize individual and

team contributions• Include appreciation in

every conversation

© 2014 NetSpeed Learning Solutions. All rights reserved. 36

NNurture Relationships

© 2014 NetSpeed Learning Solutions. All rights reserved. 37

Nurture Relationships

N• Get to know each individual

personally• Learn about hopes and

dreams• Help them

develop their careers

© 2014 NetSpeed Learning Solutions. All rights reserved. 38

The Virtual Team Leader

39© 2014 NetSpeed Learning Solutions. All rights reserved.

• Link to download our eBook (The Other Side of the Desk).

Take Our Survey

© 2014 NetSpeed Learning Solutions. All rights reserved. 40

Q & A

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Thank You!