adecco learning solutions
TRANSCRIPT
April 12, 2023
Client name:Staffing Solutions
Permanent Solutions for Temporary Staffing
• Manage Self• Manage Business• Manage Customers• Manage People
• Manage Self• Manage Business• Manage Customers• Manage People
Adecco Learning Solutions
April 12, 2023
Slide 2
Adecco Global
Adecco SA, a Fortune Global 500 company is the world’s largest HR Services Company with a comprehensive service offering that includes temporary & contract staffing, outsourcing, permanent recruitment, outplacement & career services, training and consulting. Adecco has the highest market share, revenue, cash flow, and market capitalisation in the industry, globally.
CreationAdecco was created in 1996, following the merger of Adia (Switzerland) and Ecco (France), two leading personnel service firms with complimentary geographical profiles.
Group Sales 200820.0 billion Euro
Fortune Global 500 RankingAdecco is ranked 274 in the Fortune Global 500 list
Worldwide EmployeesOver 37,000
Global Client BaseUp to 145,000 clients served every day
Global Office Network6000 offices in 60 countries & territories
Daily number of temporary staff on assignment500,000
Adecco Learning Solutions
April 12, 2023
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…Adecco Global
1,8001,600
1,500
827700
319 264 253
Number of employees per company (’000)
China Post
India Rail
Wal-Mart
US Postal Service
Adecco IBM Toyota Nestle
Source: Bloomberg, company websites
Adecco Global Business Lines
• Medical & Science• Finance & Legal• Sales, Marketing & Events• Human Capital Solutions• Engineering & Technical• Information Technology
Adecco Learning Solutions
April 12, 2023
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Adecco India
* All figures mentioned are as of August 2007
Adecco India, headquartered in Bangalore, is a leading end-to-end HR solutions company with a focus on Executive Search, Recruitment, Training & Learning and Temporary Staffing services to client organisations. With a national presence in 40 branches across India and the Middle East, Adecco is the fastest growing HR Company in India.
Rapid growth with the largest branch network of 40
Over 55,000 associates on assignment everyday,
nationally
Distinguished list of over 1000 clients across all segments
Placement of around 4000 candidates per month, across
India
Over 700 trained and specialised consultants to
customise your HR solutions
Adecco Learning Solutions
April 12, 2023
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…Adecco India
Consistent investments in Information Technology and infrastructure to upgrade service quality
Global resources of Adecco complement local intelligence and delivery ability
Domain expertise across specific industries
- IT Enabled Services
- Information Technology
- Telecom, Media & Entertainment
- Engineering, Process & Infrastructure
- Consumer Services & Retail
- Banking, Financial Services & Insurance
Adecco Learning Solutions
April 12, 2023
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Adecco Learning
Adecco Learning is the training, development and learning arm of Adecco India. It is a single-point contact centre for all expertise related to learning. This group benefits from the experience, infrastructure, and globally benchmarked training content of Adecco India whilst delivering high quality training to clients across the country.
Delivery style - making training dynamic! Trained over 20,000 candidates across India mostly in the areas of customer service,
sales, and enhancing performance capabilities in the last two years. Training modules are built around three frameworks namely- managing self, managing,
people, managing customer. Course content- customised to client needs by an exclusive internal Content
Development team Consultants - key to our success
Adecco Learning is the training, development and learning arm of Adecco India. It is a single-point contact centre for all expertise related to learning. This group benefits from the experience, infrastructure, and globally benchmarked training content of Adecco India whilst delivering high quality training to clients across the country.
Delivery style - making training dynamic! Trained over 20,000 candidates across India mostly in the areas of customer service,
sales, and enhancing performance capabilities in the last two years. Training modules are built around three frameworks namely- managing self, managing,
people, managing customer. Course content- customised to client needs by an exclusive internal Content
Development team Consultants - key to our success
Adecco Learning Solutions
April 12, 2023
Slide 7
Our Domain Expertise
• Competency mapping
• Assessment cum development
• Training Need Analysis
• Content Building
• Soft Skills Training
• Outbound Training
Adecco Learning Solutions
April 12, 2023
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Adecco Learning Solutions
April 12, 2023
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Service Offerings
• Manage Self Skills that help a person to grow personally and succeed in life
• Manage BusinessSkills that empower a person to excel in business management
• Manage Self Skills that help a person to grow personally and succeed in life
• Manage BusinessSkills that empower a person to excel in business management
Basic Etiquette Time Management & Goal-setting Creativity & Innovation
Stress Management Presentation Skills Assertiveness
Personality Development Written Communication Language Enhancement
Positive Attitude Creative Problem-solving Listening Skills
Work-life balance Decision-making skills Netiquette
Effective Sales Training Relationship Selling Negotiation Skills
Conflict Resolution Channel Management Key Account Management
Brand Sensitivity Effective Retail Sales Change Management
Interviewing Skills Finance for non-finance executives Train the trainer
Retail Operation
Adecco Learning Solutions
April 12, 2023
Slide 10
…Service Offerings
• Manage CustomersSkills that orient a person to customer-centricity and service
• Manage People
Skills that help one to improve inter-personal skills and become an effective team player and a team manager
• Manage CustomersSkills that orient a person to customer-centricity and service
• Manage People
Skills that help one to improve inter-personal skills and become an effective team player and a team manager
Customer Service Excellence
Successful Business Presentation
Accent Neutralisation
Cross Cultural Sensitivity
Leadership & Motivation Business Etiquette New Hire Orientation/ Induction
Interpersonal Skills Dinner Etiquette Cross Culture Communication
Creating Winning Teams Managerial Skills Development Executive Coaching
Outbound Training- teamwork & leadership
Adecco Learning Solutions
April 12, 2023
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Our Service Offerings are spread across…
Adecco Learning Solutions
April 12, 2023
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Our key strengths
• Trainers with domain expertise• Process-oriented training cycle• Internal content development team-
Instructional Design Methodologists• Team of onboard and trainer associates across the
country• Ability to execute mass roll-outs across country
Adecco Learning Solutions
April 12, 2023
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Why Adecco Learning?
• Strategic operational presence in North, West and South• Trainers with the ability to add local flavour to a training workshop• Training Need Analysis• Induction training• Certified and experienced assessors for competence mapping and assessment• Customised classroom training with regular coaching and counselling• Skilled sales trainers • Access to global HR training tools• Proven track record with clients
Adecco Learning Solutions
April 12, 2023
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Adecco Learning Solutions
April 12, 2023
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The Adecco Advantage
• “We are happy to Inform that we were impressed with all soft and behavioural training provided by you! The tailored content was exactly what we needed and the modules on ‘Soft Skills’ were interactive and stimulating. The speciality of the programme was that, it was a perfect mix of theory and practice.”
Human Resources, TNT
• “The training imparted by you on Saturday (29.07.06) was excellent and has no comparison. It has increased our learning and we assure you that we will practice it in real life. The actions seem to be small, but it definitely makes a difference to us.”
Information Technology, MUL
• “Adecco has been a valued partner of Kuoni/ HRG Sita for couple of years now. Kuoni/ HRG Sita marks Adecco's continued commitment to providing top-notch training to the employees of the Kuoni family. As specialists in many areas including customer service and soft skills, Adecco imparted training to more than 400 participants pan-India. We can see better customer handling, as well as, more confidence in the supervisors who took these trainings. Last but not the least, the design of the training module, delivery and the quality of their presentations during the training, were excellent.”
Human Resources, HRG Sita India
Adecco Learning Solutions
April 12, 2023
Slide 16
Adecco’s Latest Initiative - ASC
Adecco Support Centre Adecco Support Centre, an exclusive contact centre,
reachable from 8 am to 8 pm, 5 days a week, is a one-stop solutions hub to address queries and provide solutions to both, our customers as well as associates. The ceaseless focus of Adecco Support Centre will be to add smiles to our support system- customers & associates, in our endeavor to become a proactive solutions provider.
With this initiative, Adecco aims to ensure total customer and associate satisfaction.
To know more about Adecco Support Centre,
please email [email protected]
Adecco Support Centre Adecco Support Centre, an exclusive contact centre,
reachable from 8 am to 8 pm, 5 days a week, is a one-stop solutions hub to address queries and provide solutions to both, our customers as well as associates. The ceaseless focus of Adecco Support Centre will be to add smiles to our support system- customers & associates, in our endeavor to become a proactive solutions provider.
With this initiative, Adecco aims to ensure total customer and associate satisfaction.
To know more about Adecco Support Centre,
please email [email protected]
North - 9310710333 East - 9332006333 West - 9320710333 South TN - 9380007333, AP - 9390810333 KAR - 9341124333
Adecco Learning Solutions
April 12, 2023
Slide 17
Adecco- better work, better life
Our aim is to give everyone involved with Adecco the opportunity to improve their situation, be it at work, at home, in leisure activities, in life.
We seek those motivated to make change and know that as partners we can help them to shape and achieve their personal and professional goals.
We offer life skills, career progression and specialized expertise. We continually seek new approaches and we partner with the best trainers. We use technology to create real advantages. We want associates and clients to truly benefit from working with us and we continually invest to sustain our position as innovators.
Our responsibility is to connect people both globally and locally. To accomplish this, we must be easily accessible by our clients and associates at all times. We must provide them with a thorough understanding of how we can work with them and the services that we offer.
Our aim is to give everyone involved with Adecco the opportunity to improve their situation, be it at work, at home, in leisure activities, in life.
We seek those motivated to make change and know that as partners we can help them to shape and achieve their personal and professional goals.
We offer life skills, career progression and specialized expertise. We continually seek new approaches and we partner with the best trainers. We use technology to create real advantages. We want associates and clients to truly benefit from working with us and we continually invest to sustain our position as innovators.
Our responsibility is to connect people both globally and locally. To accomplish this, we must be easily accessible by our clients and associates at all times. We must provide them with a thorough understanding of how we can work with them and the services that we offer.
Adecco Learning Solutions
April 12, 2023
Slide 18
Thank you…
Please visit us at www.adecco.co.in