adding value to your e-business with ibm tivoli performance & availability solutions manage your...

Adding Value to Your e-business with IBM Tivoli

Performance & Availability Solutions

Manage Your Technology — Master Your Business

Customer NameSpeaker Name

2 | © Copyright IBM Corporation 2001. All Rights Reserved

Agenda

Introductions

Today’s Business Environment

The Tivoli Approach to adding value:

– Monitoring,

– Event Correlation,

– Business Impact Management;

Measuring the Value the P&A Solution Brings

Questions & Answers


e-business Initiatives

Achieve business goals - revenue and profit

Protect and enhance the company’s brand image

Attract and keep customers

Effectively transact business with trading partners

Meet service level commitments

Grow the e-business

Manage Costs


The Performance and Availability Challenges

IT visibility at executive level

Line-of-Business driven initiatives

The cost of downtime

Increasing complexity

New applications and middleware


Address the Challenge with Tivoli

Tivoli simplifies Performance & Availability management using a three layer approach that maximizes e-business infrastructure return-on-investment

Business Impact ManagementLine of business views, workflow,

business process integration cross discipline analysis,

predict, optimize, provision,analyze, account, report

Event Correlation and Automation

Cross system and domain rootcause analysis

MonitoringDiscover, collect metrics, probe (e.g., user experience), perform local analysis, filter, concentrate,

determine root cause, takeautomated action

Master Your Business Contract, measure, report,

and manage committed service levels

Understand the impact of IT performance on the business

Manage Your Technology Reduce the cost of downtime Gain operational efficiency

through automation


Managing e-business Resources

IDENTIFY problems at the resource level

NOTIFY operations that there is a problem

Take action to CURE problems when possible

BrowsersApplicationServers Web/Edge

Servers

Terminals

Host SystemsHost Databases

Clients

Distributed Databases

Servers


What Do You Need From a Solution

What the experts say ...

Business impact measurement

Link user experience with infrastructure performance

IT activity prioritization

Quick implementation

Must have strategy to deliver all of these to be successful


Tivoli Performance & Availability Value

Reduce Costs

– Provides flexibility to manage emerging e-business applications without changing management infrastructure

– Use fewer resources to detect and repair

Protect and Improve Revenue

– Reduces downtime via proactive management

– Reduces problem resolution time by quickly identifying the problem

– Produces satisfied customers

– Automatic problem resolution

Rapid Time to Value

–Fast Implementation

–Real-time information in minutes, not weeks

–Modular Integration


Monitoring e-business Resources

Combined monitoring of:

– Hardware/OS

– Network Connections

– Web Servers

– Middleware

– Applications

Local correlation and diagnosis at the resource level

Take action to cure problems when possible

Notify other systems or administrators

BrowsersApplication

ServersWeb/Edge

Servers

DumbTerminals

HostSystems

Host Databases

Clients

Servers

DistributedDatabases


Tivoli Proactive Monitoring Offerings

Monitoring Engine Supports Proactive Analysis Components

Broad Support for Middleware

Tivoli Data Warehouse

Proactive Analysis Components

DM Engine

WorkBench

Resource Models

Problem Signatures

X Y Z

X+Y+Z = action

Service Level Advisor Web Server

Analyzer

IBM Tivoli Monitoring for … Databases Applications Messaging & Collaboration Business Integration Web Infrastructure Content & Personalization Security & Edge Services

IBM Tivoli Monitoring


Event Correlation Focuses on Multiple Resources

Collect and correlate events from multiple resources

Problem signatures are used to determine root cause

Automate corrective actions Notify other systems or

administrators when necessary

Browsers

ApplicationServers

Web/EdgeServers

Terminals

Host Systems

Host Databases

ClientsServers

DistributedDatabases

Console


Broad Support for Events

DM Engine

IBM Tivoli Monitoring

Tivoli Event Correlation and Automation Offerings

Service Level Advisor Web Server

Analyzer

IBM Tivoli Event Correlation and Automation for… Distributed Systems OS/390, z/OS SNA Networks TCP/IP Networks Applications Middleware

TEC

NetView

Leverage existing management infrastructure

Non Tivoli Monitoring



Business Impact Management Takes a LOB View

Proactively determine the impact of events on the business

View how business processes span the physical environment

Verify end user service levels

Analyze historical data and predict future service levels

BrowsersApplicationServers Web/Edge

Servers

Dumb Terminals

Host SystemsHost Databases

Clients

Servers

Distributed Databases


Tivoli Proactive Business Impact Management Offerings

Tivoli Enterprise Counsel/ Distribution Monitoring

Daily OperationsHistorical Analysis for

Predictive Management

Tivoli Business System Manager

Service Level Advisor

WEB


Leverage existingmanagement infrastructure

Tivoli 3rd Party In-house

Online banking service level

agreement is at risk

Online banking user response time

is slow


What Do You Need From a Solution

Business impact measurement

– Tivoli Business Impact Management

Link user experience with infrastructure performance

– Tivoli Monitoring Solutions

IT activity prioritization

– Tivoli Event Correlation and Automation Solutions

Quick implementation

– Tivoli solutions deliver rapid time to value and ROI


BEFORE Tivoli Performance & Availability Management

Operations Center

BEA Lotus Microsoft SAP Siebel WebSphere

Component Approach

Server cowgirl4 down !


Operations Center

TivoliMonitoring

TECNetView

Business SystemManager

Service Level Advisor

WITH Tivoli Performance & Availability Management


BEA Lotus Microsoft SAP Siebel WebSphere


Tivoli Helps to Reduce Costs

Improve IT Staff Scalability

– Grow business faster than IT staffing

Improve IT Staff Productivity

– Decrease time needed for management process

Match skills to appropriate problems and tasks

Reduce impact of staff turnover


Tivoli Helps Protect and Improve Revenue

Improve service delivery and business system availability

– Reduce downtime via proactive monitoring

– Reduce problem resolution time

Produce satisfied customers

– Deliver and measure service…

– …from the customer’s perspective


Tivoli Provides Rapid Time to Value

Rapid deployment

Real-time information in minutes, not weeks

Designed for modular integration

– Each solution can be installed separately

– When you need to tie it all together, you can do so easily


Superior ROI with a Complete, Integrated Solution

IBM Tivoli Business Systems Manager

CONTRACT, MEASURE, AND REPORTService Levels

MANAGEService Levels

IBM Tivoli Service Level Advisor

IBM TivoliWeb Site Analyzer

Reporting andBusiness Intelligence Integration

IBM Tivoli MonitoringIBM Tivoli Monitoring for Transaction Performance IBM Tivoli Monitoring for…

IBM Tivoli NetView IBM Tivoli Enterprise Console

“Tops down” “Bottoms up”

TivoliEnterprise

DataWarehouse


Example

According to an IDC study of 30 large companies conducted in 2001.........

– Average company size 10,000 employees

– Average number of IT staff 53

– Average cost saving from improvement in IT productivity about $500,000 per year ($50 per employee)

– Average downtime reduced from 12.6 hours/month to 4 hours/month (68%)

– Estimated total savings in first year from IT management productivity and reduced downtime was about $6,000,000 ($600 per employee)

Source: IDC, 2001


Advantage…IBM Tivoli software

Technological innovation

Unsurpassed Research & Development

Reliable, proven products

Speed to market

Global reach

World class support

Ecosystem of partners


Alternatives Business Value is the Difference

Your Choices:

Do nothing (Status Quo)

Choose a competitor

Choose IBM Tivoli

Make the strategic business decision…

IBM Tivoli software


Tactical Business Decision

0

1

2

3

4

5

Initial Year 1 Year 2 Year 3

Year

Return on Investment(Target vs. Typical)

Co

st i

n 0

00,0

00

Cumulative ImplementationCost

Cumulative Savings and Benefits


Strategic Business Decision

0

1

2

3

4

5

Initial Year 1 Year 2 Year 3

Year

Return on Investment(Target vs. Typical)

Co

st i

n 0

00,0

00

Cumulative ImplementationCost

Cumulative Savings and Benefits


Where are you now ?What are your potential benefits ?

Medium

WorldClass

Basic

Medium

Advanced


Cost / Benefit Analysis

Now that we all agree that IBM Tivoli solutions and methods could be of benefit to you, we can help you to convince senior management

– Develop a vision of how this would work in your environment

– Develop an estimate of the potential Costs and Benefits in your environment

We can help build the Cost/Benefit Analysis (CBA) study


Customer Commitments for a Cost Benefit Analysis

Embark on a joint project

Senior management and executive sponsorship is critical to success

– Commitment to conduct study

– Commitment to attend a presentation of results when our efforts are complete

– Attend a presentation of results when the project is complete.


How Do We Estimate Financial Value?

1. Understand your business and IT environment and needs

2. Understand the cost of downtime

3. Estimate benefits of improved performance and availability

4. Talk to the business units

5. Identify other benefits by industry and environment


Understand the Business and IT Environment and Needs

How many servers/desktops/… ?

Current tools and maturity of support processes

IT support staff numbers by role, activities, skill levels

Key business applications

New initiatives

What’s the current availability of critical services ?

What are the major problems: process/people/tool ?

What services does your company rely on you most for?


Understand the Business and IT Environment and Needs

How do you manage things now ?

How could you manage them better ?

Where are the opportunities to create business value ?

– creating a more streamlined IT organization

– reducing IT support costs

– reducing unplanned outages / improving services provided


Understand the Cost of Downtime

Indirect cost of downtime

– Number employees/customers dependent on availability

Direct cost of downtime

– Revenue, penalties, value of money


Estimate Benefits

Infrastructure system management staff

Availability

– Direct savings

– Indirect savings

Talk to the business units

Identify other benefits by industry and environment

– Mergers and consolidations

– Outsourcing


Action Plan

Get executive sponsorship and commitment

Data collection

– Put the required data into the tool

– Any estimated data must be confirmed

Generate results

Review the results with the sponsor

Present the study

Thank You

adding value to your e-business with ibm tivoli performance & availability solutions manage your...

Documents

tivoli tivoli

copyright ibm corporation

business contract

business customer

middleware slide

automation slide

business driven initiatives

business goals revenue