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Adding Telephony to Microsoft Lync with Office 365 & Other Use Cases June 11, 2013

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Page 1: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

Adding Telephony to Microsoft Lync with Office 365 & Other Use Cases

June 11, 2013

Page 2: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

Attendee Dashboard

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• Type and submit your questions in the Questions Pane

• Located on the right hand side of your screen

Questions Panel

• Click plus [+] icon to expand menus

• Click minus [-] icon to collapse menus

Control Panel

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© 2013 Sangoma Technologies

Agenda

• Unified Communications Market

• Microsoft Lync Demystification

• Lync Express Appliance

• Use Cases and Deployment

• Closing

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Page 4: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

Unified Communications Defined

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Page 5: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

Microsoft Lync 2013

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Page 6: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

MICROSOFT LYNC DEMYSTIFICATION

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Lync Server 2013 Architecture

SIP or

PSTN

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© 2013 Sangoma Technologies

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Related Roles & Applications

Page 9: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

Issues Identified with Lync Deployments

• Overall deployment sometimes seen as overwhelming for the SMB

• Lync requires Microsoft-certified equipment for its Telecom interfaces – SIP Trunks / Session Border Controllers / VoIP

Gateways

• Lync ecosystem may have little or no telephony expertise

• Right-sizing a server and loading all required Lync components may not be an easy task

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Page 10: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

INTRODUCTION TO LYNC EXPRESS

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© 2013 Sangoma Technologies

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Lync Express: Core Elements

Combine these functions

for simpler deployment in

the small enterprise

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© 2013 Sangoma Technologies

An Easier Way to Deploy Lync

The ONLY all-in-one Lync™ server appliance

with a built-in VoIP gateway

and a built-in SBC

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Inside Lync Express

• Instant Messaging and Presence

• A/V and Web Conferencing • Mediation Server • Enterprise voice • Archiving & Monitoring

Server Roles

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PRIMARY USE CASES

NetBorder Lync Express

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© 2013 Sangoma Technologies

Primary Use Cases

1. Deployments of Lync with SIP trunking, TDM connectivity, PSTN failover

2. Telephony support for Lync 2013 coexistence with Office 365 cloud

3. Branch office support using Continuous Survivable Branch Appliance configuration

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Page 16: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

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Stand-Alone Lync with SIP Trunk

Page 17: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

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Stand-Alone Lync with PSTN

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© 2013 Sangoma Technologies

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Stand-Alone Lync SIP Trunk w/Failover

SBC monitors availability of SIP trunk – routes call to gateway if required

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© 2013 Sangoma Technologies

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Adjunct to Legacy PBX

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Adjunct to Legacy IP-PBX

Session Border

Controller

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© 2013 Sangoma Technologies

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Adjunct to PBX SIP Trunk w/Failover

Page 22: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

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Adjunct to IP-PBX SIP Trunk w/Failover

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© 2013 Sangoma Technologies

Lync with SIP Trunk and External Gateway

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If non-standard TDM densities

are required by customers we

recommend this approach

Page 24: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

Primary Use Cases

1. Deployments of Lync with SIP trunking, TDM connectivity, PSTN failover

2. Telephony support for Lync 2013 coexistence with Office 365 cloud

3. Branch office support using Continuous Survivable Branch Appliance configuration

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Page 25: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

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Lync 2013 Split Domain Implementation

SBC

VoIP GW

ADFS

DirSync

Active Directory

DMZ

Lync Server

Mediation Server

Office 365

O365 User Local user

Inte

rnet

Edge Server

Reverse Proxy

Page 26: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

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Lync 2013 Split Domain Implementation

SBC

VoIP GW

ADFS

DirSync

Active Directory

DMZ

Lync Server

Mediation Server

Office 365

O365 User Local user

Inte

rnet

Edge Server

Reverse Proxy

Page 27: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

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Lync 2013 Split Domain Implementation

SBC

VoIP GW

ADFS

DirSync

Active Directory

DMZ

Lync Server

Mediation Server

Office 365

O365 User Local user

Inte

rnet

Edge Server

Reverse Proxy

Option to run on Lync Express

Page 28: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

Primary Use Cases

1. Deployments of Lync with SIP trunking, TDM connectivity, PSTN failover

2. Telephony support for Lync 2013 coexistence with Office 365 cloud

3. Branch office support using Continuous Survivable Branch Appliance configuration

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Page 29: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

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Continuous Survivable Branch Appliance

If WAN fails, Branch is left with full the functionality of Lync. This is better than a Survivable Branch Appliance.

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© 2013 Sangoma Technologies

More Than an SBA

Lync Express is a full featured stand-alone Lync Server for the SME of 25 to 1,000 employees.

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Page 31: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

CLOSING

Page 32: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

Summary

• MS Lync is gaining market share but may be difficult to deploy

• Lync Express makes it easier and more cost-effective to deploy Lync with Enterprise Voice: – Office 365

– Branch office support with CSBA

– PBX replacement

• Lync Express is the ONLY Lync server appliance with a built-in VoIP gateway

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Page 33: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

QUESTIONS

Page 34: Adding Telephony to Microsoft Lync with Office 365 and ... · PDF fileAdding Telephony to Microsoft Lync with Office 365 ... effective to deploy Lync with Enterprise ... Adding Telephony

© 2013 Sangoma Technologies

For More Information

• Product Information on Sangoma Web Site: http://www.sangoma.com/products/netborder-lync-express/

• Guide to Lync Express deployment http://wiki.sangoma.com/Lync-Express

• Next Webinar – June 20: SBCs from Sangoma – Flexibility, Ease of Use and Unmatched ROI https://www4.gotomeeting.com/register/648501103

• For future training: http://sangoma.com/resources/training

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THANK YOU