act 2014 beyond preparations successful transportation solutions during a crisis

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Beyond Preparations Successful Transportation Solutions During a Crisis Linda Furnas 511

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ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

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Page 1: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Beyond Preparations Successful Transportation Solutions During a Crisis

Linda Furnas

511

Page 2: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Are We Ready?

• Do you have a plan?

• Do you know what your city and county plans are?

• Has your plan been tested in the last 12 months?

• Do you know how your transportation agencies plan to handle a disaster?

• As an employer, have you added TDM to your plans?

Page 3: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Why Aren’t We Ready?

Denial

• It won’t happen to me

• If it happens, it still won’t happen to me

• If it happens, it won’t be that bad

• If it happens to me and it is bad, then there is nothing I can do about it

Page 4: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Potential Disasters with TDM-Based Solutions

• Natural disasters

• Large accidents/freeway closures

• Transit strikes

• Power outages

• Public health emergencies

• Terrorist activities

• Rising gas prices/limited supplies

Page 5: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

What is Business Continuity?

Developing procedures and actions that enable an

organization to continue critical business functions during a crisis

or a disrupting event.

Page 6: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Goals

Immediate Goals

• Maintain critical operations

• Move people in/out of worksite

• Shelter in place if necessary

Longer term goals

• Provide solutions to maintain/recover business operations

• Reduce trips to work, shift hours, use alternative transportation/routes

• Protect image, reputation, core business and essential services

Page 7: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Elements Include…

• Emergency preparedness

• Emergency response (0 - 24 hours)

• Crisis management (1 hour – 3 days)

• Business recovery (48 hours – months)

Page 8: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

TDM and Business Continuity

• Creates links between our day-to-day solutions for commuting and emergencies

• Cross-pollinates with emergency planners

• Initiates a dialogue

Page 9: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

TDM Tool Kit

• Carpool matchlists and carpool formation

• Density maps

• Vanpool fleets

• Transit information

• Compressed work weeks and staggered hours

• Telework

• Bicycling and walking

• Emergency checklists for employers and employees

Page 10: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Observations from Bay Area Events

• Earthquake – Loma Prieta

Damage to Bay Bridge and major highways

• Bart/Caltrain/Capitol corridor inspection/shut down/delay

• Large Scale Accident – MacArthur Maze Meltdown

Fire damage/closure of I-580

• Transit Strikes – BART (Bay Area Rapid Transit)

Limited or no service

• Energy Crisis – Gas Prices

Limited availability, escalating prices

Page 11: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

511’s Actions During the 2013 BART Strike

• Operated expanded hours

• Issued press releases encouraging people to take public transit, carpool and telework

• Provided employers with informational eblasts

• Encouraged all commuters to be willing to drive a carpool, not just be a passenger

• Contacted vanpool drivers

• Worked with public transit agencies to promote any added transit service

• Placed detour, traffic and transit information on the 511 website

• Prior to the strike, handed out flyers with commute alternatives at entrances to transit stations and at casual carpool locations

• During strike, handed out thank you coupons to carpool drivers

Page 12: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Employer Lessons Learned

• Prepare and test procedures

• Invest in technology and back-up systems

• VOIP for continuous communications

• Telecommunications infrastructure may be more robust than the roadway infrastructure

• Decentralized approach to business makes sense

• Transit, carpooling, and vanpooling make a huge difference

• Telework and compressed work weeks can help keep a business running

Page 13: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Employer Lessons Learned (continued)

• Telework reduces absenteeism and increases social distancing

• Organizations with existing remote access systems are more resilient

• Compressed Work Weeks and flexible hours can help congestion on overcrowded alternate routes

• Need for a communication plan

• Pre-planning is key to quick recovery

• Quick fixes do not always stand the test of time

Page 14: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Elements of Successful Plans

• Communications

• Partnerships

• Tested, not just on the shelf

• Regularly updated

• Accommodates all disruptions, not specific events

• Identifies chain of command

• Provides employees with options prior to a disaster

Page 15: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Business/Employer Tips

• How do your customers access your business?

• How do employees get to work?

• What are the scheduled meetings (on and off-site) and/or events [during specified time period]?

• Are there regular deliveries in or out of your business?

Page 16: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Business/Employer Tips

Assess the potential impact that a crisis situation would have on your employees who:

• Take public transit

• Cross a bridge

• Drive alone

• Carpool or vanpool

• Bike or walk to work

Page 17: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Business/Employer Tips

• In a regional disaster, you may not be able to provide emergency rides home.

• Create a brochure or checklist to distribute to employees. Employees should consider:

Alternate transportation options

Alternate routes

Places to stay

How to contact family and take care of them if employees cannot get home

Page 18: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Items on your thumb drive

1. A copy of these presentation slides

2. A Business Continuity Plan for Commuting

3. Business / Employer Tips to prepare for an emergency

4. Tips for Employees traveling during the emergency

5. Sample Tips for Commuters Handout

6. Sample Tips for Employers and Businesses Handout

7. Sample Casual Carpool Leaflet

8. Sample Commuter Options Leaflet

Page 19: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Be Prepared

• We all face some form or natural or man-made disaster and disruption to daily life.

• The more plans in place, the quicker an organization can recover.

Page 20: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Special Acknowledgements

Linda Furnas

511 Employer Services Representative

(510) 541-8508 or [email protected]

Page 21: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Business Continuity and CommutingBe prepared.....

How will your employees commute in the event of an incident such as the gas crisis or a natural disaster?

A Business Continuity Plan for Commuting can make all the difference.

What is a Business Continuity Plan for Commuting?

• Developing procedures, and actions to be taken, that enable an organization to continue critical business functions during a crisis or a disrupting event.

• Assisting employees to commute in the event of a natural disaster or regional emergency.

Potential Disasters and Incidents that Affect Commuting

• Rising gas prices • Construction projects• Special events• Pandemics• Transit strikes• Earthquakes, hurricanes, tornadoes, floods and other

natural disasters• Power outages• Terrorist attacks

Benefits of Business Continuity Plans for Commuting

• Maintain critical operations• Protect image, reputation, time to market, and

customer satisfaction• Provide solutions that either eliminate trips to work,

shift work hours, or use alternative transportation in the event of a crisis

Implementation Steps for Commuting Strategies for Business Continuity

The key to developing a successful plan is to prepare ahead of time for any emergency, by researching and having access to information before the disaster strikes. Within your Emergency Preparedness/Business Continuity Plan as the employee transportation coordinator, you should provide your company with the following information:

Carpool Formation

• Provide employees with names and numbers of other employees that live near by. You can also provide this information by getting employees to sign up with your local Rideshare organization for a matchlist that provides that information on a regional basis.

• Develop a map of where employees live to assess which areas are impacted by a more localized incident such as an earthquake or power outage. This map can also be used to organize carpools in advance so that individuals will be prepared to commute together in advance if access from an area is limited.

• Encourage employees to call others on their list, and not wait for the emergency, to set up potential carpools and to get to know each other better.

Public Transit

• Encourage employees to obtain transit itineraries so that they can get accustomed to planning a transit-based trip.

• Provide employees with free passes to try transit on a trial basis.

Telework

• Conduct an assessment to see which jobs and employees are appropriate for working remotely.

• Test your IT technology for remote and secure access.• Train the potential teleworkers and managers.• Conduct an emergency drill to see how well your

employees and infrastructure perform.• Identify other potential locations that employees may

be able to work from, such as branch offices, in the case of an emergency.

• Contact your local Rideshare organization to explore how teleworking can be implemented for your worksite.

Alternative Work Schedules

Staggering work hours, or implementing alternative work schedules such as a 4/10 (where employees work 10 hours for four days and take the fifth day off) or a 9/80 (where employees work 80 hours in 9 days and take the tenth day off) may help reduce your employees’ commutes.

Page 22: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Call 511 511.org m.511.org

Wherever you’re going, start here.

Bicycling and Walking

Provide employees with access to showers, lockers and bicycle racks.

• Encourage employees that live close to work to try bicycling and walking.

• Encourage employees to contact local bicycle associations for trip planning. Check with your local rideshare organization, they may provide this information or can direct you to the appropriate group.

• Create a Bike Mentor Program. Set up meetings for employees in zip codes close to work to meet and set up walking or bicycling “pools” so that they can walk or bike together. Have an experienced bicyclist participate to help inexperienced cyclists get started.

Contact City and County Emergency Preparedness Groups

• Know their plans for evacuation, road closures, pandemic flu and other incidents.

• Ask about supplies needed if it becomes necessary to shelter employees in place.

• Provide employees with information to share with family members at home.

Lessons Learned

The best business continuity plans are tested ahead of time and are not “just on the shelf.” Conduct emergency tests to evaluate how well your organization performs under duress.

• Management commitment is key to implementing a successful plan.

• Employees should be provided with timely information about their options before the disaster strikes.

• VOIP is required for continued communications.• Telecommunications infrastructure may be more

robust than roadway infrastructure.• Decentralized approach to business makes sense.• Transit, carpooling, vanpooling make a huge difference.

Results from those who have contributed to their company Emergency Preparedness/Business Continuity Plans

According to a survey conducted in 2008 of 539 workers by Robert Half International (a staffing services firm), gas prices have impacted 44% of the respondents’ commuting behavior. The main strategies cited by these commuters who have changed their commute include:

• Increased carpooling or ridesharing 46%• Driving a more fuel –efficient car 33%• Teleworking 33%• Looking for a new job closer to home 30%• Working from office locations close to home 29%• Working fewer days 26%• Taking public transportation 23%• Walking or biking 18%

Local rideshare organizations should also have a response plan

Local rideshare organizations should have a response plan in place including building access notification and staff contact numbers, expanded staffing hours, backup plans with sister organizations, server location and back up information for ridematching.

511 provides information updates on road closures, alternate routes and traffic information.

Page 23: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Advance planning can help lessen the impact on your business. Select a scenario:

A __________________ [choose one: disruption in the region’s transit system, road closure, earthquake, hurricane, tornado, flood, other emergency) could hold up deliveries, delay client visits, and make employees late for work [choose to leave in or out: —even if they don’t ride transit]. Now is the time to develop an alternative mobility plan to reduce the impact of a _______________ (emergency) on your business.

Determine the likely impact of a _________________ on your daily operations.

a. How do your customers access your business? Can you provide advance transportation information to your customers or reschedule to a later date?

b. How do employees get to work? How would a transit service disruption impact their commutes? How would a roadway closure or bridge collapse impact their commutes? Are there neighboring businesses that would be similarly affected, such that you could work together on a solution?

c. What are the scheduled meetings (on and off-site) and/or events [during specified time period]? Can any of these meetings be advanced, postponed or converted to a conference call?

d. Are there regular deliveries in or out of your business? What is the time-sensitivity of these deliveries? Which, if any, deliveries can be advanced, delayed or postponed?

Here are some tips for how you can help your employees prepare:

1. Assess the potential impact that a transit disruption would have on your employees who:

• Take the bus• Take the train• Take rapid transit• Take the ferry• Cross a bridge• Drive alone • Carpool or vanpool

2. Remind your employees to create a back-up plan for emergencies. Have them call their local rideshare organization or transit agency for assistance with alternative commutes.

3. Employers may also want to:

a. Contact the local rideshare program that has staff that provides free assistance to employers.

b. Institute a temporary guaranteed/emergency ride home (GRH/ERH) program if you do not already have one. Some metropolitan areas or counties already have GRH/ERH programs and can get you signed up. Be aware that in a regional disaster, such as earthquake etc., you may not be able to provide taxi service home for all employees.

c. Allow the temporary use of your company’s fleet vehicles. Employees whose transit option is not operating could carpool home at night and carpool back in the next morning.

d. Allow your employees to telecommute or work flexible schedules to avoid the most congested commute hours. If your employees have working telephones/cell phones and a computer/internet connection, some business may still be accomplished.

e. Sign up for FasTrak (or the electronic toll media in your area) for your business vehicles. With FasTrak, your employees may be able to avoid long wait times at the tollbooths when traveling to and from meetings, making deliveries, etc.

f. Promote car sharing to your employees if it is available in your area – this could relieve them from having to drive to work yet provides midday mobility for business and/or personal needs.

g. If your business or business park has shuttle service to/from a transit station, develop an alternative route and/or additional pickup locations for employees.

Business / Employer TipsTips to prepare for the emergency

Page 24: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Call 511 511.org m.511.org

Wherever you’re going, start here.

Page 25: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Tips for employees traveling during the _____________ (emergency):

Your local Rideshare organization may have features that can assist you in getting around during the ________ (emergency):

1. Form a carpool. If you need help contact your local Rideshare Organization. Coordinate with your carpool early.

2. Consider casual carpooling or slugging if this takes place in your area. Casual carpooling and slugging are different from traditional carpooling. You don’t establish your carpool partners in advance, just show up at a casual carpool pickup site and wait for a carpool destined for a location near where you want to go. There are many casual carpool pick-up locations around the San Francisco Bay Area.

3. Consider joining a vanpool.

4. Visit your local rideshare organization’s website frequently for the latest information that may be available.

5. Sign up for FasTrak. If you must drive, you may be able to avoid long wait times at the tollbooths with FasTrak.

6. Add a third person to your carpool. Check for carpool lanes in your area, also look for additional park and ride lots.

7. Add passengers to your vanpool. If your vanpool has empty seats, reduce your costs by adding one or more of your co-workers — even on a trial basis.

8. Consider alternate routes to work. Avoid the most heavily traveled routes!

9. Consider car sharing. While car sharing usually is done on a longer-term basis (rates are monthly, etc.) and may not be the best temporary solution, you may have already been considering it for a long-term strategy. Now is the time to put your plan into action!

10. Consider adjusting your work hours. If you have a flexible work schedule, consider adjusting your hours to avoid commuting during peak times. You also may consider working from a different location. If your company has multiple offices or branches, ask your employer if you might be able to work from an office nearer your home.

11. Consider Telecommuting. Ask your employer if you can conduct business from home for a while. Your employer may already have a telecommuting policy in place, or they may be willing to allow it temporarily. If you have a working telephone or cell phone and/or a computer/internet connection, you may be able to conduct some business.

12. Set up emergency plans with family and friends. Make plans for how you will get in touch with family members, and who will take care of children, elderly or pets if you are unable to reach home. If roads are closed, you may need a place to stay. Check with friends and family who live close to the worksite to see if you would be able to stay with them if necessary.

13. Keep comfortable walking shoes at work and in your car. You may not be able to drive out of your work location. Having comfortable walking shoes will allow you to get to where you are going.

14. In a regional disaster, your company’s emergency ride home program may not be able to help you. Taxis may not be available is these situations either. Backup plans will be essential to getting home.

15. Keep your keys and ID with you. If you need to evacuate a building, it may happen when you are away from your desk. You may not be able to go back to get essential items. Having you car keys and ID with you may enable you to get home if your car is in a safe place.

Tips For EmployeesTraveling during an emergency

Page 26: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Call 511 511.org m.511.org

Wherever you’re going, start here.

Page 27: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

BART Strike 2013 Planning

Tips for Commuters

In the event of a BART strike, 511 has many features and tools to assist you in getting around the Bay Area. Use these tips and plan ahead.

Telecommuting Ask your employer to adjust your work hours, or arrange to telecommute and work from home.

Carpooling Start a carpool using the 511 RideMatch Service (http://rideshare.511.org/). It’s easy, fast and free. Carpooling will be your best option. Other transit providers have limited capability to expand service and will be heavily burdened if BART is not available. Register now and establish your carpool early. You can even select company-only matching, where you will be paired with fellow co-workers. To reduce your delay at the toll plaza and receive carpool toll discounts, be sure to have a FasTrak® (http://www.bayareafastrak.org/dynamic/signup/index.shtml) toll tag.

Already carpooling? Ask people to join yours. If you know friends, co-workers and neighbors who use BART, ask if they need a ride.

Or, try casual carpooling. With casual carpooling, you wait at a pick-up site for a carpool destined to your location. Visit the casual carpool website (http://www.ridenow.org/carpool/) details.

Vanpooling – Seats are Available Join a vanpool. Vanpooling, like carpooling is easy and economical. Many vanpools have established long-term arrangements, but may currently have one or two seats available and would welcome a temporary rider to help share some of the costs. Click here (http://rideshare.511.org/vanpool/seats_available.aspx) for a list of vanpools with available seats.

Transit Options Transit operators have limited capability to expand services during a strike. 511 will provide updates on available services during a strike; riders should check often for updates. If you plan to ride transit, take advantage of free parking at BART stations and Park & Ride lots (http://rideshare.511.org/511maps/park_ride.aspx) to meet your local transit bus. Go to transit.511.org to plan a transit trip on non-striking agencies and get transit schedule information.

If You Must Drive Call 511 or click here (http://traffic.511.org/index) for real-time driving and traffic conditions.

Peak commute hours will become increasingly congested during a BART strike. Try leaving earlier or later to avoid the busiest times.

Get a FasTrak® toll tag to reduce your delay at the toll plazas. You’ll find FasTrak® tags at select Costco, Safeway or Walgreens locations, and get up to $5 in free tolls. Click here (http://www.bayareafastrak.org/dynamic/signup/index.shtml) to get started.

Car Sharing Car sharing services are ideal for daytime appointments and errands. You have wheels during the day, and can keep your sanity by taking a carpool, ferry or bus between work and home. Click here (http://www.511.org/go-green-carshare.asp) for a list of companies.

Silver Lining – There are rewards, too! Check out the carpooling and transit incentives (http://rideshare.511.org/rewards/). You could be eligible for rewards just for trying a different kind of transportation. Many county organizations also offer incentive programs, too. Click here (http://rideshare.511.org/rewards/county_benefits.aspx) for info.

Sample Tips for Commuters-BART Strike 2013

Sample Tips for Commuters-BART Strike 2013

Page 28: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

BART Strike 2013 Planning

Tips for Businesses and Employers

A BART strike could delay deliveries, client visits, and make employees late for work—even if they don’t ride BART. Advance planning will help your business.

1) Consider how your organization will be impacted:a. How do customers access your business? Can you provide alternate transportation information or reschedule business

to a later date?b. How do employees get to work? Look at alternatives for those who ride BART or will be impacted by additional traffic

(see below).c. What scheduled meetings/events (on and off-site) occur during the strike? Can meetings change or convert to a

conference call?d. Which deliveries can be advanced, delayed or postponed?

2) Encourage employees to make a back-up commute plan regardless if they take BART or drive to work. Find carpool matches at http://rideshare.511.org. Look for transit alternatives at http://transit.511.org. Select “additional options” on the trip planner form to exclude BART

from your trip plan. Check the 511.org special strike information page at http://alert.511.org/ for current updates on service status, commute

alternatives and commuter tips. (Special pages will go live close to the strike date.)

3) If possible, allow employees to telecommute or work flexible schedules to avoid the most congested commute hours.

4) If employees must drive, encourage them to check the 511 Traffic page for current traffic conditions and driving times,including possible alternative routes. http://traffic.511.org.

5) Appoint an employee transportation coordinator or ask for a volunteer. This staff member can contact the RideshareProgram’s employer services representative for your area and get free expert assistance.http://rideshare.511.org/employers/services.aspx or call 511 and say “Rideshare”.

6) Establish a guaranteed ride home (GRH) program. Most county transportation agencies offer these services for free –employers just need to register. http://rideshare.511.org/rewards/guaranteed_home.aspx for details.

7) Allow temporary use of fleet vehicles. Employees can carpool home and back, returning the cars to the fleet for businessuse during the day.

8) Encourage employees to get a FasTrak® tag to avoid long lines at the toll booths.http://www.bayareafastrak.org/dynamic/signup/index.shtml

9) Get FasTrak® toll tags for your fleet vehicles to help your employees stay on schedule for deliveries and meetings. Pickthem up at select Safeway and Costco stores. https://www.bayareafastrak.org/vector/dynamic/signup/instructions.shtml

10) Promote car sharing to employees. http://www.511.org/go-green-carshare.asp

11) If you operate a shuttle service to/from a BART station, develop an alternative route and/or additional pickup locations. Ifyour employees use a shuttle service to/from the BART station, find out what the contingency plans are for this service andinform your employees. If you need help contacting the shuttle providers, call 511 and say “Rideshare.”

For questions, contact the employer services representative in your area or call 511 and say “Rideshare.” http://rideshare.511.org/employers/services.aspx

Sample Tips for Employers and Businesses-BART Strike 2013

Sample Tips for Employers and Businesses-BART Strike 2013

Page 29: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

PLEASE PICK UP RIDERS ON YOUR EVENING TRIP OUT OF THE CITY!

• Evening casual carpool drivers receive $5 coffee giftcards (while supplies last).

• Use the Sterling Street priority on-ramp to leaveSan Francisco.

• Use #casualcarpool on Twitter to find out wheredrivers are needed or shout-out where ridersare needed.

• Find evening riders closer to your worksite through adynamic ridematching app, such as Carma (Car.ma).

• See the SF evening pick-up locations on the map onreverse.

THANK YOU FOR DRIVING A CASUAL CARPOOL

®

Go to alert.511.org

for the most up-to-date ǎǘNJƛƪŜ ƛƴŦƻ ŀƴŘ ǘNJŀǾŜƭ options.

Sample Casual Carpool Leaflet-BART Strike 2013

Sample Casual Carpool Leaflet-BART Strike 2013

Page 30: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Folsom Harrison

I-80

Bryant

Brannan

Spear

Embarcadero

Main

Beale

Fremont

First

Second

Howard

Mission

TransbayTerminal

Casual carpool pickup for:MacArthur BARTRockridge BARTAshby BARTEl Cerrito Plaza BARTNorth Concord BARTPittsburg BARTHerculesRichmond ParkwayRichmond BARTFair�eld/SuisunNorth Berkeley BARTDel Norte BARTOrinda BARTLafayette BARTWalnut Creek BART Pleasant Hill BARTConcord BARTOakland ClaremontVallejoLakeshore/Grand

A.M. casual carpooldropo�location

Casual carpool pickup for:AlamedaWest Oakland BARTLake Merritt BARTFruitvale BARTColiseum BARTAlbanyEmeryvillePiedmontSan Leandro BARTBayfair BARTCastro Valley BARTWest Dublin BARTDublin BARTHayward BARTSouth Hayward BARTUnion City BARTFremont BARTBART shuttle

dropo�

BART shuttlepickup

BART Strike: Commuter Options for Access to East Bay

N

®

9-25-13

Routes to Bay Bridge carpool on-ramp

Casual carpool pickup/dropo� locations

BART shuttle pickup/dropo� locations

Page 31: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

511 Recommends:1) Telecommute, if you can.2) Carpool; the most under-used capacity is the empty seats in cars.

The 511 Carpool LowdownBenefits

• Carpools with FasTrak® can use the carpool lanes on bridges and save up to $3.50on tolls (bayareafastrak.org).

• The carpool lane moves faster than cash/FasTrak® lanes.• Carpoolers can use the Sterling Street priority on-ramp to leave San Francisco.• Evening casual carpool drivers receive $5 coffee gift cards (while supplies last).

Three Flavors of Carpooling – Take Your Pick• TRADITIONAL – Register at rideshare.511.org, establish your carpool early, and

get peace-of-mind. It’s easy, fast, and free!• CASUAL – Drivers and passengers meet at designated locations in the East Bay

and travel to downtown San Francisco. See locations at traffic.511.org/#bartstrike.During a BART strike, passenger loading zones (white curbs) at BART stations willbe Casual Carpool meeting locations if the station does not already have a desig-

nated spot.• DYNAMIC – Find rides in real-time via a smartphone app. Go to car.ma.

Casual Carpool Tips• Riders: Offer a donation for parking or gas in return for an evening commute

pick-up.• Use #casualcarpool on Twitter to shout out where there are drivers/riders

needed.• No drivers in the p.m.? Try a dynamic ride with Carma (car.ma).• See evening pick-up locations on the map (on reverse) or go to alert.511.org.

PREPARE FOR A POTENTIAL BART STRIKEGo to alert.511.org for the most up-to-date

strike information and travel options®

Sample Commuter Options Leaflet-BART Strike 2013

Sample Commuter Options Leaflet-BART Strike 2013

Page 32: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Folsom Harrison

I-80

Bryant

Brannan

Spear

Embarcadero

Main

Beale

Fremont

First

Second

Howard

Mission

TransbayTerminal

Casual carpool pickup for:MacArthur BARTRockridge BARTAshby BARTEl Cerrito Plaza BARTNorth Concord BARTPittsburg BARTHerculesRichmond ParkwayRichmond BARTFair�eld/SuisunNorth Berkeley BARTDel Norte BARTOrinda BARTLafayette BARTWalnut Creek BART Pleasant Hill BARTConcord BARTOakland ClaremontVallejoLakeshore/Grand

A.M. casual carpooldropo�location

Casual carpool pickup for:AlamedaWest Oakland BARTLake Merritt BARTFruitvale BARTColiseum BARTAlbanyEmeryvillePiedmontSan Leandro BARTBayfair BARTCastro Valley BARTWest Dublin BARTDublin BARTHayward BARTSouth Hayward BARTUnion City BARTFremont BARTBART shuttle

dropo�

BART shuttlepickup

BART Strike: Commuter Options for Access to East Bay

N

®

9-25-13

Routes to Bay Bridge carpool on-ramp

Casual carpool pickup/dropo� locations

BART shuttle pickup/dropo� locations

Page 33: ACT 2014 Beyond Preparations Successful Transportation Solutions During a Crisis

Walnut CreekBART Station

ConcordBART Station

Dublin/PleasantonBART Station

FremontBART Station

West OaklandBART Station

LafayetteBART Station

DowntownSan Francisco*

El Cerrito Del NorteBART Station

San LeandroBART Station

HaywardBART Station

Limited BART Charter Bus Service

®

Monday – Friday

5 – 9 a.m. : Service to SF (check daily for updates)3 – 7 p.m. : Service to East Bay

El Cerrito, Concord, Walnut Creek, Dublin/Pleasanton, San Leandro, Fremont, West Oakland, Lafayette and Hayward to San Francisco.

Downtown San Francisco to West Oakland, El Cerrito, Concord, Walnut Creek, Dublin/Pleasanton, San Leandro, Fremont, Lafayette and Hayward.

Service Days:

Service Hours:

A.M. Service:

P.M. Service: N

* BART will be issuing round-trip tickets for A.M. passengers. P.M. passengers must have an A.M. ticket to return to the East Bay.

Check 511.org for specific stop locations and the latest updates.

Limited BART Charter Bus Service: First Come, First Served

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NON-BART STATION LOCATIONS:• Alameda - Northwest corner of Encinal & Park Ave.• Alameda - Webster & Santa Clara. • Albany - Pierce St. south of Central Ave. across from the Pacific East Mall.• Emeryville - Christie south of 63rd; in front of the Pacific Park Plaza tower/condo. • Emeryville Marina - Powell St. between Admiral and Commodore. • Fairfield - Fairfield Transportation Center on corner of Cadenasso Dr. and Magellan (south of I-80 W. Texas St. exit).• Hercules Transit Center -- In the lot on Willow Avenue near the eastbound I-80 off-ramp. Parking is by permit only, purchased in advance. • Moraga - North side of Moraga Way, east of School St., by the bus stop shelter. • Oakland - Lakeshore & Grand; under I-580 in parking lot, on the left as you enter.• Oakland - Grand & Perkins. • Oakland - Claremont & College in front of Safeway on the north side of Claremont. • Oakland - Park & Hollywood adjacent to transbay bus stops on Park between Trestle Glen and Hollywood. • Oakland - Park & Hampel near transbay bus stop. • Oakland - Fruitvale & Montana just north of Park & Ride lot on Montana by Flagg. • Oakland - Hudson & Claremont under Hwy 24 on Hudson, just before Claremont.• Oakland - Oakland & Monte Vista.• Oakland - 4247 MacArthur.• Piedmont - Oakland & Hillside. • Richmond Parkway Park & Ride - Richmond Parkway just west of I-80. $3.00 per day. • Vallejo - Park & Ride lot at Curtola Parkway & Lemon.

BART STATION LOCATIONS:• North Berkeley BART - On Sacramento, east of the entrance to the BART station. • El Cerrito Del Norte BART - On Eastshore, south of Orchard Supply Hardware. • Lafayette BART - North of the station main entrance on Deer Hill Rd. • Orinda BART- In the alley on the north side of Theater Square. • All other stations, in the event of a BART strike: the passenger pick-up/drop off (white curb zones) will serve as casual carpool pick-up locations.

CASUAL CARPOOL EAST BAY PICK-UP LOCATIONS

For more details, see alert.511.org