acrobat document

6
OUR PEOPLE ARE OUR MOST IMPORTANT ASSET Marriott’s managers and leaders take a personal interest in each associate Marriott offers resources and support so associates have what they need to develop to their full potential Marriott is committed to hiring a diverse workforce and sustaining an inclusive culture A “FAMILY-LIKE” WORKPLACE ATMOSPHERE A work environment that is a “home away from home” for many associates, where co-workers are also friends Service is what sets Marriott apart with our guests, so Marriott associates are empowered to go the extra mile, do the job right, and deliver exceptional guest experiences Working for Marriott gives associates a sense of pride and dignity, where they are empowered to deliver their personal best, every day, for every guest and each other. What Sets Us Apart? We believe our strength is rooted in our five core values: Putting people first Pursuing excellence Embracing change Acting with integrity, and Serving our world These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we’ll always stay true to who we are, because we believe the way we do business is as important as the business we do. What Does it Mean to Be a Marriott International Associate? It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It’s why so many of our associates come for a job, but stay for a career. 1927 J. Willard Marriott marries Alice Sheets, and opens an A&W Root Beer stand in Washington, DC (U.S.), which they later call “The Hot Shoppe.” 1957 Marriott opens its 1st hotel, the 365-room Twin Bridges Motor Hotel in Arlington, VA, USA. 1969 Marriott’s 1st international hotel opens in Acapulco, Mexico. 1977 Marriott celebrates its 50th anniversary; sales top $1 billion. 1975 Marriott opens its 1st European hotel in Amsterdam, Netherlands. 1983 Courtyard brand debuts as the first U.S. “moderate” segment chain designed for business travelers. 1981 100th hotel opens, Hawaii, USA. 1987 Marriott acquires Residence Inn Company and enters the lower-moderate lodging segment with Fairfield Inn. 1 Our heritage is rich, colorful and full of innovation - and shapes our culture and core values. Some of our key milestones include: OUR HISTORY

Upload: brynne-furko-airs-cir-cdr

Post on 08-Feb-2017

28 views

Category:

Documents


1 download

TRANSCRIPT

OUR PEOPLE ARE OUR MOST IMPORTANT ASSET • Marriott’s managers and leaders take a personal interest in each associate• Marriott offers resources and support so associates have what they

need to develop to their full potential• Marriott is committed to hiring a diverse workforce and sustaining an

inclusive culture

A “FAMILY-LIKE” WORKPLACE ATMOSPHERE• A work environment that is a “home away from home” for many associates,

where co-workers are also friends• Service is what sets Marriott apart with our guests, so Marriott associates

are empowered to go the extra mile, do the job right, and deliver exceptional guest experiences

• Working for Marriott gives associates a sense of pride and dignity, where they are empowered to deliver their personal best, every day, for every guest and each other.

What Sets Us Apart? We believe our strength is rooted in our five core values:

Putting people firstPursuing excellenceEmbracing change

Acting with integrity, and

Serving our world

These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we’ll always stay true to who we are, because we believe the way we do business is as important as the business we do.

What Does it Mean to Be a Marriott International Associate?It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It’s why so many of our associates come for a job, but stay for a career.

1989500th hotel opens, Warsaw, Poland.

1927J. Willard Marriott marries Alice Sheets, and opens an A&W Root Beer stand in Washington, DC (U.S.), which they later call “The Hot Shoppe.”

1957 Marriott opens its 1st hotel, the 365-room Twin Bridges Motor Hotel in Arlington, VA, USA.

1969

Marriott’s 1st international hotel opens in Acapulco, Mexico.

1977Marriott celebrates its 50th anniversary; sales top $1 billion.

1975Marriott opens its 1st European hotel in Amsterdam, Netherlands.

1983

Courtyard brand debuts as the first U.S. “moderate” segment chain designed for business travelers.

1981100th hotel opens, Hawaii, USA.

1997Marriott acquires the Renaissance Hotel Group and introduces TownePlace Suites, Fairfield Suites, and Marriott Executive Residences brands.

19981,500th hotel opens; sales reach $8 billion; Marriott acquires 98% of The Ritz-Carlton Hotel Company, LLC.

2003Marriott”s revenue totals $9 billion and $476 million in gross profits.

2004 Marriott Rewards welcomes our 20,000,000th member. The first Bvlgari Hotels & Resorts location opens in Milan, Italy.

2009 Marriott launches the Autograph Collection, a new brand of upscale and luxury independent hotels.

2011 Marriott dives into the social media scene, engaging job seekers on Facebook, LinkedIn, Twitter and Weibo. AC Hotels joins the Marriott portfolio, with locations in Europe.

201285th anniversary of Marriott International. Marriott acquires Gaylord Hotels.

2013Marriott adds the Moxy brand to its portfolio, the first hotel brand in the economy tier, three-star hospitality segment in Europe. AC hotels opens in the Americas.

2014Marriott nearly doubles its number of rooms in Africa with the acquisition of Protea Hotels.

2015Marriott acquires Delta Hotels to become the largest full-service hotelier in Canada

2016Marriott acquires Starwood Hotels to become the largest travel company in the world.

2007On January 8, Marriott.com sets a record posting of 55,109 reservations, generating over $17 million in gross revenue for one day.

1987Marriott acquires Residence Inn Company and enters the lower-moderate lodging segment with Fairfield Inn.

2008Bill Marriott and Ian Schraeger announce the EDITION brand partnership.

1

Our heritage is rich, colorful and full of innovation - and shapes our culture and core values. Some of our key milestones include:OUR HISTORY

1989500th hotel opens, Warsaw, Poland.

1927J. Willard Marriott marries Alice Sheets, and opens an A&W Root Beer stand in Washington, DC (U.S.), which they later call “The Hot Shoppe.”

1957 Marriott opens its 1st hotel, the 365-room Twin Bridges Motor Hotel in Arlington, VA, USA.

1969

Marriott’s 1st international hotel opens in Acapulco, Mexico.

1977Marriott celebrates its 50th anniversary; sales top $1 billion.

1975Marriott opens its 1st European hotel in Amsterdam, Netherlands.

1983

Courtyard brand debuts as the first U.S. “moderate” segment chain designed for business travelers.

1981100th hotel opens, Hawaii, USA.

1997Marriott acquires the Renaissance Hotel Group and introduces TownePlace Suites, Fairfield Suites, and Marriott Executive Residences brands.

19981,500th hotel opens; sales reach $8 billion; Marriott acquires 98% of The Ritz-Carlton Hotel Company, LLC.

2003Marriott”s revenue totals $9 billion and $476 million in gross profits.

2004 Marriott Rewards welcomes our 20,000,000th member. The first Bvlgari Hotels & Resorts location opens in Milan, Italy.

2009 Marriott launches the Autograph Collection, a new brand of upscale and luxury independent hotels.

2011 Marriott dives into the social media scene, engaging job seekers on Facebook, LinkedIn, Twitter and Weibo. AC Hotels joins the Marriott portfolio, with locations in Europe.

201285th anniversary of Marriott International. Marriott acquires Gaylord Hotels.

2013Marriott adds the Moxy brand to its portfolio, the first hotel brand in the economy tier, three-star hospitality segment in Europe. AC hotels opens in the Americas.

2014Marriott nearly doubles its number of rooms in Africa with the acquisition of Protea Hotels.

2015Marriott acquires Delta Hotels to become the largest full-service hotelier in Canada

2016Marriott acquires Starwood Hotels to become the largest travel company in the world.

2007On January 8, Marriott.com sets a record posting of 55,109 reservations, generating over $17 million in gross revenue for one day.

1987Marriott acquires Residence Inn Company and enters the lower-moderate lodging segment with Fairfield Inn.

2008Bill Marriott and Ian Schraeger announce the EDITION brand partnership.

Why Marriott International?Your career has limitless potential with the world’s largest travel company. Marriott International now has 30 brands in more than 110 countries, providing associates with more career growth opportunities than ever before. Other benefits include the chance to bring your personal style and service to work each day, opportunities for growth, recognition for your commitment to delivering exceptional service, and becoming part of the world’s largest travel company with a culture of putting people first.

CAREER GROWTH & TRAINING • Marriott encourages innovation, and empowers associates to share ideas for

changing and impacting customer experiences• We promote from within, so thousands of our managers begin their careers in

entry-level positions. With locations around the globe and a growing portfolio of world-class brands, many of our associates create a lifelong continuously evolving career with Marriott.

• Our associates are encouraged to complete training and professional development. Over 5000 courses in five different languages are offered within our eLearning portal.

REWARDS & RECOGNITION• Workplace and length of service recognition• Employee referral rewards and recognition• Annual “Associate Appreciation Week” events and related activities• “Spirit to Serve” community service opportunities• Meals at work and uniforms (as applicable)• Subsidized or free housing (as applicable in some non-U.S. countries)

BENEFITSMarriott is consistently recognized around the world as a “best employer” for our workplace culture and commitment to diversity and inclusion. Examples of our robust benefits package include:• Competitive compensation and benefits package (which may vary by country

according to employment laws and practices)

• Associate discounts on hotel rooms, food and beverage, spa services, recreation, and retail purchases at our locations around the globe

• Hotel room discounts for friends and family at our locations around the globe• Company sponsored health and wellbeing programs and resources

Our Awards and Recognition Marriott is consistently recognized as a ‘best employer’ in many countries around the world, and well known for our workplace culture and commitment to diversity and inclusion. Following are some examples:

BEST EMPLOYER AWARDS• FORTUNE® – Lodging Industry’s Most Admired Company & One of the Best Places to Work• Great Places to Work Institute – World’s Best Multinational Workplaces, Top

Companies to Work for in the United Arab Emirates and India• Catererglobal.com – Best Employers in Hospitality Award• CRF Institute – China’s Top Employers• Working Mother – 100 Best Companies and Best Companies for Hourly Workers

DIVERSITY & INCLUSION AWARDS• DiversityInc – Top 50 Companies List and highest ranked hotel company• British LGBT Awards – Brand of the Year• US Black Enterprise – 40 Best Companies for Diversity• LATINA Style Magazine – LATINA Style 50 List and Company of the Year• Human Rights Campaign Corporate Equality Index – 100% Score

INNOVATION & BUSINESS• Fast Company – Top 10 Most Innovative Companies for Travel

MARRIOTT IN THE NEWSFor updated information on openings, recognitions and awards, special events, stock price and innovative program introductions, visit our Newsroom at news.marriott.com.

2

1989500th hotel opens, Warsaw, Poland.

1927J. Willard Marriott marries Alice Sheets, and opens an A&W Root Beer stand in Washington, DC (U.S.), which they later call “The Hot Shoppe.”

1957 Marriott opens its 1st hotel, the 365-room Twin Bridges Motor Hotel in Arlington, VA, USA.

1969

Marriott’s 1st international hotel opens in Acapulco, Mexico.

1977Marriott celebrates its 50th anniversary; sales top $1 billion.

1975Marriott opens its 1st European hotel in Amsterdam, Netherlands.

1983

Courtyard brand debuts as the first U.S. “moderate” segment chain designed for business travelers.

1981100th hotel opens, Hawaii, USA.

1997Marriott acquires the Renaissance Hotel Group and introduces TownePlace Suites, Fairfield Suites, and Marriott Executive Residences brands.

19981,500th hotel opens; sales reach $8 billion; Marriott acquires 98% of The Ritz-Carlton Hotel Company, LLC.

2003Marriott”s revenue totals $9 billion and $476 million in gross profits.

2004 Marriott Rewards welcomes our 20,000,000th member. The first Bvlgari Hotels & Resorts location opens in Milan, Italy.

2009 Marriott launches the Autograph Collection, a new brand of upscale and luxury independent hotels.

2011 Marriott dives into the social media scene, engaging job seekers on Facebook, LinkedIn, Twitter and Weibo. AC Hotels joins the Marriott portfolio, with locations in Europe.

201285th anniversary of Marriott International. Marriott acquires Gaylord Hotels.

2013Marriott adds the Moxy brand to its portfolio, the first hotel brand in the economy tier, three-star hospitality segment in Europe. AC hotels opens in the Americas.

2014Marriott nearly doubles its number of rooms in Africa with the acquisition of Protea Hotels.

2015Marriott acquires Delta Hotels to become the largest full-service hotelier in Canada

2016Marriott acquires Starwood Hotels to become the largest travel company in the world.

2007On January 8, Marriott.com sets a record posting of 55,109 reservations, generating over $17 million in gross revenue for one day.

1987Marriott acquires Residence Inn Company and enters the lower-moderate lodging segment with Fairfield Inn.

2008Bill Marriott and Ian Schraeger announce the EDITION brand partnership.

Our BusinessIn the years since our company began and following our first hotel opening, Marriott’s culture and tradition of innovation, service and leading performance has been the foundation of our continued success.

Our business model, world-class brands, leadership teams, deeply-ingrained service culture, and priority of ‘putting people first’ have formed the solid foundation of our success.

DID YOU KNOW?

5,700+ locations deliver the quality experience that our guests worldwide have come to expect 110+ countries and territories offer our unique portfolio of award-winning brands 85+ languages are spoken by our associates around the globe

CORPORATE HEADQUARTERS JOBS Marriott International is headquartered in Bethesda, MD, USA. Over 3,000 associates work in a variety of positions supporting some of the following areas: brand portfolio, business disciplines, and operations.

CONTINENT JOBSMarriott teams work in offices that support our business in continents, countries and regional markets. Entry level to management positions are available in marketing, sales and business operations in select global locations.

CALL CENTER JOBS Our spirit of service and exceptional guest experiences start with our virtual teams. Our associates in call centers around the world provide critical support to our business.

HEART OF HOUSEKitchen/Culinary/StewardingLandscaping/GroundsHousekeepingLaundryEngineering

FRONT OF HOUSESecurity/Loss PreventionGuest Services/Front DeskFood & Beverage ServicesRecreation/Health ClubSpa/SalonGolfRetail/Gift ShopsBellstand/DoorCasinoChildcare ServicesValetNight AuditEvent Management

STAFF SERVICESProperty Finance & AccountingAdministrationHuman Resources

SALESSales & MarketingReservationsRevenue Management

TECHNICAL & PROCUREMENTAudio/Visual OperationsProcurementInformation Technology (IT)

JOBS IN OUR HOTELS

EXAMPLES OF JOBS SUPPORTING OUR BUSINESS

3

4

OUR BRANDS

AC Hotels – A collection of more than 80 stylish, urban, cosmopolitan hotels located in Europe and the U.S., AC Hotels are tailor-made for guests looking for unique ways to experience their destination city.

Aloft Hotels – Lighting cities all over the world with a social spark, Aloft inspires travelers who love open spaces, thinking and expression. This is where travel creates possibilities.

Autograph Collection – Autograph Collection takes the guesswork out of finding independent, high personality destination hotels that reflect the adventurous spirit and uncompromising individuality of its guests.

Bulgari – Developed in partnership with jeweler and luxury goods designer Bulgari S.p.A., Bulgari Hotels and Resorts offers a flawless experience in gateway cities and exclusive resorts around the world.

Courtyard – Courtyard began a travel revolution over 30 years ago with the first hotel created just for business travelers in Atlanta, Georgia. Today with 1,000 hotels in 42 countries, Courtyard is everywhere a traveler needs – or wants – to be.

Delta – Our upscale, full-service brand with a fresh, clean and intuitive design, and locations in Canada and the United States.

EDITION – EDITION Hotels is the brainchild of Ian Schrager in partnership with Marriott International. Our guests experience great design and true innovation combined with personal, modern service boasting one-of-a-kind food, beverage, and entertainment all ‘under one roof’.

Element – A renewing haven for the road-weary traveler, Element transforms the extended stay experience by providing guests with a space to live their lives as they wish, at their own pace.

Fairfield Inn & Suites – Work well. Eat well. Rest well. Be well. Fairfield Inn & Suites offers everything business travelers need to help them stay productive and healthy on the road.

Four Points by Sheraton – With 215+ hotels in nearly 30 countries, Four Points hotels offer stylish rooms, comfortable beds, delicious breakfast, and surprises like great local beer. Everything guests need to travel the way they like.

Gaylord – From the scenic banks of the Potomac River in Washington, DC to the lively heart of Music City in Nashville, Tennessee, Gaylord Hotels celebrate the heritage of their destination. Blending magnificent settings with luxuriously appointed rooms and world-class entertainment, Gaylord offers truly enchanting getaways.

JW Marriott – JW Marriott embodies approachable luxury and believes in cultivating an enriching experience that is authentic and warm. At JW Marriott, guests leave richer than when they arrived…rich with new ideas, replenished spirits and an enlightened view of the world they love.

Le Méridien – What began as a single Parisian hotel has evolved into an exclusive selection of hotels and resorts in destinations around the world. Le Méridien exposes the curious and creative-minded traveler to the most unexpected and engaging experiences a destination has to offer.

Marriott Executive Apartments – Upscale apartments designed for business travelers on temporary assignment or relocation, Marriott Executive Apartments are a temporary home away from home in key cities in Europe, Asia, South America, and the Middle East.

Marriott Hotels & Resorts – It all started with one idea for one hotel in Washington, DC. More than 80 years later, we’re 500 hotels worldwide and growing. So whether the plans are to relax, work, attend a family event or all three, we’re where sophistication meets comfort in surprising destinations.

Moxy Hotels – Designed to meet the ever-growing demand of the next-generation traveler, Moxy combines contemporary and stylish design with approachable service at an affordable price.

The Miami Beach EDITION

Bulgari Resort and Residences, Dubai

Le Meridien, Gurgaon, India

OUR BRANDS

Protea – With locations across seven countries in Africa, each Protea hotel is uniquely designed to help guests experience a taste of local flavor and culture.

Renaissance Hotels – At each of our 160 hotels worldwide, guests who are looking for a genuine business travel experience will find that and so much more. Our passion is about helping our guests discover genuine local experiences that make their trip a little less expected and a lot more memorable.

Residence Inn – Offering everything the business traveler needs to thrive during a longer stay, Residence Inn boasts spacious suites and spaces to work, eat, collaborate and relax.

Sheraton – From urban locations to relaxing resorts, Sheraton destinations have been welcoming guests for more than 70 years. With more than 70 destinations worldwide, Sheraton Resorts empower guests to reboot, recharge and get the most out of their stay.

SpringHill Suites – Our all-suite hotels where stylish spaces, inspiring design and dependable service come together. With more than 300 locations and growing, you’ll find us all across North America.

St. Regis – An impeccable staff offers flawless and discreet service, ensuring an extraordinary stay at St. Regis Hotels & Resorts. From New York to Beijing, each St. Regis captures the distinctive personality of its location.

The Design Hotels – When guest stay at any of The Design Hotels they discover thought-provoking design, cultural authenticity and a global community of like-minded travelers who embrace creativity and genuine hospitality.

The Luxury Collection – Located in renowned cities and resort destinations, The Luxury Collection of hotels provide exceptional experiences that complement the rich culture of each unique location.

The Ritz-Carlton – With 100 years of history, numerous awards for being the gold standard of hospitality, and hotels and resorts that tell their own unique stories, The Ritz-Carlton has locations in desirable destinations around the world.

The Ritz-Carlton Destination Club – Pampered by legendary service and attention to detail, The Ritz-Carlton Destination Club guests enjoy owning an interest in real estate as they escape to luxurious residences in the world’s most sought-after destinations.

TownPlace Suites – With guests stays lasting several weeks to several months, TownPlace Suites offer simple, warm surroundings and exceptional service to help guests settle into their new community.

Tribute Portfolio – From boutique resorts to exciting hotels in choice urban locations, each Tribute Portfolio hotel offers inspired style and superior service. It’s our celebration of individuality.

W Hotels Worldwide – The perfect balance of style and soul, W Hotels guests delight in signature restaurants, iconic design, select spa treatments and our exclusive Whatever/Whenever® service.

Westin – With more than 200 hotels in 40 countries, Westin Hotels & Resorts are designed to enhance our guests’ wellbeing through revitalizing amenities and innovative programs that help them be their best while on the road.

5

The Ritz-Carlton, Bali

Renaissance Hotel, New York City, NY

Aloft Hotel, College Station, Texas

6

Applying for Jobs At Marriott InternationalEXPLORE POSSIBILITIESThe first step in the selection process is to explore the Marriott Careers site at www.marriott.com/careers. Candidates are encouraged to use the Explore Career Paths section to learn about possible job areas and career growth. The “search for jobs” button is available on every page, so users can choose to begin by exploring jobs, or begin by learning more about the Company, or read about our business and career paths.

CONNECT WITH US We encourage job seekers to talk with us. Ask us questions. Learn more about our business. Discover what’s happening at our hotels and business locations. All over he globe, our associates are sharing news and making connections.

www.facebook.com/marriottjobsandcareers

www.twitter.com/marriottcareers

www.linkedin.com/company/marriott-international

www.weibo.com/marriottcareers

www.instagram.com/marriottcareers

www.youtube.com/marriottjobs

STAY IN TOUCH! Keeping in touch with us is a great way to learn about our culture and explore the possibilities. Visit our Careers Page and “Connect with Us”.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.