acrl - can't get there from here: achieving organization 2.0
DESCRIPTION
For the ACRL Virtual Conference, March 13, 2009.TRANSCRIPT
Can’t Get There From Here
Achieving Organization 2.0
Meredith FarkasNorwich University
How many of you are using 2.0
technologies in your library?
How many of you don’t feel like you’re quite getting the ROI you’d hoped for with the 2.0 tools you’re
using?
So what is library 2.0?
Web 1.0: Democratized Access to Information
Web 2.0: Democratized Participation
Revolutionary or evolutionary?
http://www.davidleeking.com/2007/08/24/library-20-ripples-another-go-at-the-graph/
What is different now?
Technology has Technology has enabled us to do so enabled us to do so much moremuch more
but we’re no longer but we’re no longer the only game in the only game in town.town.
Library 2.0 is a state of mind
•Working to meet changing user needs
•Trusting our users (radical trust)
•Getting rid of the culture of perfect
•Aware of emerging technologies and opportunities
•Looking outside of the library world for applications, opportunities, inspiration
We really need to do these Web 2.0 things all the other libraries are
doing
I think our library really needs a blog to be relevant to our
patrons. Don’t worry, I’ll handle everything.
This will be the bestlibrary blog ever!
So what’s the problem?
Why does it fail?• Use of social software is not seen as
furthering the library’s mission
• Social software is treated as someone’s “pet project”
• Social software is not planned for strategically like other technologies
• Once the newness wears off, people are less motivated to contribute
• Staff are not given time to work on social software
Building Organization 2.0
Know your users
Develop a Learning Culture
Question Everything
Integrate 2.0 philosophy and tech into library
planning
Use technology to solve problems
Improve communication with our users
Highlight our Collections
Make our services more visible
Improve internal knowledge sharing
Develop a Risk-Tolerant Culture
Be Agile
Good Ideas can Come from Anyone and
Anywhere
Give Staff Time for Creative
Endeavors
Nurture Talent
Encourage Network-Building
Be transparent with staff
Be transparent with patrons
Involve Staff from All Levels in
Planning
I can haz your cooperation?
Understand Staff Needs and Limitations
Plan for the Continued use and
Maintenance of Tech
How many of you are assessing the impact
of your 2.0 technologies?
Assess, Assess, Assess!
Time Must be Devoted to all This
Is your organization (as it is currently
structured) able to make all this happen?
Photo Credits• Library 2.0 Meme Map http://flickr.com/photos/gbierens/178568449/ by Gerard Bierens
• Digitage Web 2.0 http://flickr.com/photos/oceanflynn/315385916/ by ocean.flynn
• Long Range Plan Discussion http://flickr.com/photos/maubrowncow/2763362494/ by Nebraska Library Commission
• TBLC Annual Meeting http://flickr.com/photos/sylvar/287940515/ by Sylvar
• Amazing PowerPoint Presentation http://flickr.com/photos/maubrowncow/2763362494/ by maubrowncow
• Dewey or don't we? http://flickr.com/photos/scampion/1500054745/ By scampion
• RISK #2 http://flickr.com/photos/tollaksen/967960/ by Bjornar
• IMG_2016.JPG http://flickr.com/photos/stevenjude/848723658/ by stevenjude
• Wait: I’ll fix it. http://flickr.com/photos/stshores24/488419188/ by sshores24
• Farm Cat Group http://flickr.com/photos/weesmalldoll/432578986/ by weesmalldoll
• The Spongebob Square, Er, Roundpants Juggle http://flickr.com/photos/cayusa/2574029855/ by Cayusa
• Rapid Shuffle http://flickr.com/photos/latitudes/66424863/ by Johnny Blood
• sunny day http://flickr.com/photos/iamthebestartist/2226165685/ by jessamyn