achieving sustainable innovation
TRANSCRIPT
A C H I E V I N G S U S T A I N A B L E I N N O V A T I O N
Driving Factors
Changing Workforce
Artificial Intelligence
Information Age
New Priorities
Freelancers
Millennials
Millennials in the WorkplaceBy 2020 nearly 50% of the workforce will be millennials
By 2025 nearly 75% of the workforce will be millennials
89% of Millennials prefer to choose when they work rather than a 9-to-5 position.
56% of Millennials won’t accept jobs from companies that ban social media.
45% of Millennials will choose workplace flexibility over pay.
Average tenure for Millennials is 2 years
Transparency
Participation
Collaboration
Pew Research Center
Pew Research Center
Expectations
Resources
TECHNOLOGY
Now What?
W H A T D O E S S U S T A I N A B L E I N N O V A T I O N L O O K L I K E ?
Sustainable Innovation
Environment Framework
PersistenceAdvocacy
CultureTechnology
Organic InnovationSystematic Innovation
Resources
E N V I R O N M E N T
R A I N F O R E S T
D E S E R T
I N N O V A T I O N P A C T
P E R S I S T E N C E
“Nothing in this world can take the place of persistence. Talent will not; nothing is
more common than unsuccessful men with talent. Genius will not; unrewarded
genius is almost a proverb. Education will not; the
world is full of educated derelicts. Persistence and determination alone are
omnipotent.”
-Calvin Coolidge
A D V O C A C Y
Innovation Pulse
INNOVATION ADVOCATES
Training is Often the Missing Puzzle Piece Between a Problem and a Solution
Training
Connect and Communicate
Remove RoadblocksPolicies
Procedures
Personnel
Resources
Execute and Manage
C U L T U R E
People Innovate
People Innovate
Strong Relationships and Trust
Pursuing Strengths and Passions
Asking Questions and Dialog
Training and Development
People Innovate
Strong Relationships and Trust
Pursuing Strengths and Passions
Asking Questions and Dialog
Training and Development
Trust is a Two-Way Street
Leadership: Common Trust Killers• Hiding or Not Owning Mistakes
• Talking Behind a Person’s Back or Gossiping
• Withholding Information or Lack of Transparency
• Micro-Managing or Not Delegating Appropriately
• Constantly Changing Your Mind or Sending Mixed Messages
• Shutting Down Ideas or Taking Credit for Others’ Work
• Shooting the Messenger
• Throwing Others Under the Bus
Want to Build Trust??? Do the Opposite!
Leadership: Common Trust Builders• Own Mistakes and Forgive Other’s Mistakes
• Don’t Talk Behind a Person’s Back or Gossip
• Be Open with Information and Transparent
• Delegate Appropriately and Don’t Micro-Manage
• Be Decisive and Communicate Clearly
• Be Open to Ideas and Give Credit Lavishly
• Thank the Messenger and Be Appreciative
• Be the Scapegoat and Take Accountability
“We judge ourselves by our intentions and others by their behavior.”
“As long as there are human beings
brought together for a common
cause, leaders can choose to set any
kind of culture they want.”
The Speed of Trust Leaders Eat Last
Break Out of the Silo Mentality
Come Together for a Common Cause
People Innovate
Strong Relationships and Trust
Pursuing Strengths and Passions
Asking Questions and Dialog
Training and Development
Passion Motivation Fulfillment Results
Focus on Passion and Strengths
People Innovate
Strong Relationships and Trust
Pursuing Strengths and Passions
Asking Questions and Dialog
Training and Development
Encourage Dialog
Curiosity Cultivates Creativity
People Innovate
Strong Relationships and Trust
Pursuing Strengths and Passions
Asking Questions and Dialog
Training and Development
Provide Training
Online
Learning
OrganizationalStructure
Problems with aTraditional Organizational Structure
Lack of Focus on Creative Work
Too Much Time Spenton Managing
Politics and Bureaucracy
Inability to Adapt toChanging Circumstances
Unbalanced Workload
Is there another way?
Intelligent Designvs.
Evolutionary Design
New Organizational Structure for Government?
Roles vs. Job Descriptions
Circles vs. Departments
Governance vs. Bureaucracy
T E C H N O L O G Y
Embrace Technology
Growth in Civic Tech
Mobile Technology
Internet of Things
Cloud
CROWD-FUNDED TECHNOLOGY
Environment
F R A M E W O R K
ORGANIC INNOVATION
SYSTEMATIC INNOVATION
RESOURCES
Define Goals
Challenge Question Ideate Implement Learn
Systematic Innovation
Strategic Goals
OPEN / CROWD DISCOVERY
IDENTIFY INNOVATION GOALS
Create a Challenge Question
Align With Goals
Address Pain-Point
Don’t Use Numbers
Maintain Vagueness
Focus on Root
Causes
Request Required
InformationPersonalize
AUDIENCE
InternalExternal
Employee MoralFinancialsTechnologyBusiness ProcessesPolicies and ProceduresOperational Improvements
Sense of CommunityBusiness Success
Quality of LifePublic Policy
Citizen EngagementTrust in Government
Who are you targeting?
Ideation System Overview
I N N O V A T I O N P R O G R A M S
Challenge Question
Innovation Program ProcessOrganizational
Goal
OPEN INNOVATION
PROCESS
OPEN INNOVATION
PROCESS
CROWD VALIDATION
OPEN INNOVATION
PROCESS
OPEN INNOVATION
PROCESS
OPEN INNOVATION
PROCESS
OPEN INNOVATION
PROCESS
ORGANIC INNOVATION
Hypothesize Test Discover/Learn Repeat
Inception Ideate Improve Investigate Iterate Infiltrate
Adobe Kickbox
Innovation Time
Create a Connected Workplace
Resources• Innovation Time• Tools & Equipment• Innovation Budget
FUNDING INNOVATION
Operations
Discretionary Fund
Other Funding Sources
S U S T A I N A B L EI N N O V A T I O N S T R A T E G Y
Connecting the Dots
Goals Pain-Points Advocacy
Ideation System Budget Maintenance
INNOVATION STRATEGY CORE COMPONENTS
Innovation Programs Process Evaluations
Policy Reviews
INNOVATION STRATEGY WORKING DOCUMENTS
S T A R TW H E R E T O
Flickr: Sweetie187
T A K E T H E I N N O V A T I O N P A C TW H E R E T O S T A R T
Commit to Innovation!
B U I L D A N I N N O V A T I O N S T R A T E G YW H E R E T O S T A R T
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