Achieving More with Less

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Achieving More with Less: The Lean Approach to Delivering Public Service.

Overview

The need to take unnecessary waste out of public services has never been greater. Whilst public sector revenues are set to fall, the deficit reduction has to be set against an increasing demand for greater efficiency and effectiveness in the delivery of services. This 1-day course explores the essence of ‘lean thinking’, focusing on eliminating all redundant activities.

Who is it for? All public sector managers responsible for service reviews, performance management, business process operations, improvement and the customer (citizen) service experience.

What you will learn:

The principles of lean thinking and the lean approach How to implement the lean approach in the UK public sector Managing the lean change process The importance of value stream mapping and the ability to construct a value stream map

for your own service

Benefits of attending – You will be able to:

Identify opportunities to eliminate waste in operational and organisational processes Develop an understanding of ‘lean thinking’ principles and how it is being applied in the

public sector Gain an understanding of managing the Lean Change Process

Duration: 1 day Ref: ACMWL