acevo midlands presentation

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Patrick Nash, Chief Executive, Connect Assist Are you ready to respond? Service delivery in a cost constrained environment Midlands Forum Adapting to change: Keeping your organisation strong and sustainable Dec 2010

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Patrick Nash recent presentation from the ACEVO Midlands forum. Patrick comments on the funding crisis that charities are having to come to terms with.

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Page 1: Acevo midlands presentation

Patrick Nash, Chief Executive, Connect Assist

Are you ready to respond?Service delivery in a cost constrained environment Midlands Forum

Adapting to change: Keeping your organisation strong and sustainable

Dec 2010

Page 2: Acevo midlands presentation

www.connectassist.co.uk

This textbox is formatted for a quote. Use a maximum of four lines of text. Do not re-size this box as the quote marks are grouped.

Key Question

2Service delivery in a cost constrained environment

Is your organisation ready to do more with less?

As services get cut there is more call on the services of the voluntary sector – the CABs and similar groups will be inundated at a time when they’re experiencing cuts themselves.Richard Caulfield, Chief Executive of Voluntary sector North West

Page 3: Acevo midlands presentation

www.connectassist.co.uk

Social Value

3Service delivery in a cost constrained environment

Social Enterprise Bill - Government suppliers will need to demonstrate:

Economic outcomes

Social outcomes

Environmental benefits

Page 4: Acevo midlands presentation

www.connectassist.co.uk

Three-fold pressures

4Service delivery in a cost constrained environment

Diminishing resources will result from:

Increased demand for services

Greater requirements to quantify social impact and value

Reduced funding

Page 5: Acevo midlands presentation

www.connectassist.co.uk

Opportunity

5Service delivery in a cost constrained environment

So, what is the opportunity

available to us?

Page 6: Acevo midlands presentation

www.connectassist.co.uk

Five lessons I’ve learnt

6Service delivery in a cost constrained environment

1 Online contact is not the poor relation

2 Excluding web contact excludes vulnerable people

3 You can build authentic relationships online

4 Output is meaningless, outcomes are essential

5 Efficient services will appeal to funders

Page 7: Acevo midlands presentation

www.connectassist.co.uk

Recap

7Service delivery in a cost constrained environment

1 2

3 4

Extend your channels of communication

Cut out unnecessary cost

Outsource some of your services to expert providers

Form commercial partnerships with others

Page 8: Acevo midlands presentation

www.connectassist.co.uk 8

Resources

Discussion paperAre you ready to respond? Measuring effectiveness

with technologyhttp://www.connectassist.co.uk/measuring-effective

ness

Case StudyA4ehttp://www.connectassist.co.uk/case-studies/a4e

Contact me [email protected] Tel: 01443 827 600

The developing role of the voluntary sector

Page 9: Acevo midlands presentation

www.connectassist.co.uk

www.connectassist.co.uk

9Service delivery in a cost constrained environment