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CAROL GLENNON  109 San Felipe Way Novato, CA 94945-1611 (415) 898-9120 [email protected] California P & C License #0H15513 An Insurance Professional with extensive experience as a Business Analyst comple ting the full range of systems development lifecycle tasks on various business a pplications. Management E xperience and front-line operational and customer supp ort. Summary of Qualifications * Long-term Fireman's Fund experience as a Business Systems Analyst in poli cy and claims processing, billing, and financial and operational reporting syste ms * Strong analytical skills * Highly organized and detail-oriented, able to properly prioritize multiple tas ks * Strong verbal and written communication skills * Proven ability to work independently, with little supervision * Proven ability to work with all levels of management, both business and techni cal * Licensed Property Casualty Insurance Broker/Agent Professional Experience Moyer Insurance Services, Inc., Novato CA July 2008 - Current Account Manager responsible for the management of the Health Care accounts in an Independent Agent's office. Responsibilities included processing of annual ren ewals and policy changes, and negotiating with carriers to resolve customer issu es and inquiries. Hilb, Rogal & Hobbs, Novato CA April 2008 - July 2008 Finance Department Accounts Receivable Specialist responsible for the reconciliation of daily depos its and Direct Bill commission statements. Duties require d daily contact with u nderwriting s taff and carrier accounti ng departments. Due to a corporate merger , the position moved out of state. Kelly IT Services, Novato CA March 2007 - June 2007 Fireman's Fund Claims Department Performed Business Analyst duties during the clean-up of claims litigation data prior to a new system implementation. The original 30 day contract was extended until June.

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8/6/2019 Account Manager/Business System Analyst

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