accelerating transformation with now platform · 5/17/2018 · accelerating transformation with...

Accelerating Transformation with Now Platform

Head of Product, Platform Business

Marcus Torres

2 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

Expectations…

…are driving transformation


Digital transformation drives the future of work

Deliver great experiences to every user

Complete routine tasks in a snap

Accelerate and automate complex tasks

Innovate in business process and models


Transforming with new application development models

Figure 4: DPA Use Cases, Uncharted Software-Delivery Territory

High

Low

Ap

p C

om

ple

xity

Number of apps

IT zone

Forrester: “Refocus Process Automation To Rescue Your Digital Transformation”, May 17, 2018

5

Biz Developer zone

No Code ZoneLow

CodeZone

Pro Code Zone

Transformation led by process owners

Evolving platforms enable low and no code tooling


Everyone plays an evolving role

HR FinanceCustomer Service

Facilities IT Legal


IT becomes the enabler

IT

7

© 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

HR

Finance

Customer Service

Legal

Facilities

Expense Management

Budget Management

Quarter Closing

Warranty ClaimsFlex Time

Hours

Onboard Customers

Administrate Policy

Changes

Administrative Support Mgmt.

Contract Processing

Client Time Tracking

Repair Requests

Relocation Management

Charging Station Reservations

Charitable Gift

Matching

Employee Performance

Reviews


Critical components of Platform as a

Deliver greatemployee & customer experiences

Automate and integrate across the enterprise

Enhance everyday work with intelligence

Empower everyone to innovate

StrategyService


IT Sales Marketing HR ServicesFinance

Now Platform

The Now Platform: PaaS for digital transformation

…


Now Platform

The Now Platform: PaaS for digital transformation

CustomApps

Customer Service

HRSecurityIT Partner Apps

IT Sales Marketing HR ServicesFinance …






Critical components of Platform as a Strategy


Build experiences that transform

Service Portal Mobile

Amazing portal experiences

Amazing on-the-go experiences

Workspace

Amazing experiences for agents






Critical components of Platform as a Service


Easily automate and integrate your processes

Build flows using natural language, re-usable components and automate action using

conditional triggers

Flow and Action Designer Integration Hub

Integrate everything with out-of-the-box connectors to internal

and external services


Enhance everyday work with insight and automation

Performance Analytics Virtual Agent

Align data, people and goals to drive business

Take chat from conversation to resolution

Agent Intelligence

Machine learning-powered adaptive intelligence


Democratizing development enables innovation for everyone

Transform AppDev, Transform your business

Form Designer

Service Creator

Flow Designer

Portal Designer

UI Policies

Table & Schema Builder

Virtual Agent Designer

Git Integration

Automated Testing

Studio IDE

HTML/CSS/Javascript

Developer Instance

Delegated Development

No code Low code Pro code


Sneak Peak


One Platform, unlimited possibilities

Tailor and extend ServiceNow solutions

Growing and vibrant ecosystem of partners

Now Platform

Build applications for new customer use cases

• ESM• Case Management• Operations


• Developer Instance

• API & Documentation

• Free learning plans & training

• Share code!

• Community

• Meetups & events

• much more…

developer.servicenow.com

ServiceNow Developer Program


• Applications for any department

• Install with a single click

• Free and paid applications

• Dedicated partner support

ServiceNow Partner Program

500+ 400+ 49%

Partners Apps YoY growth


time to market

improvement

40%

Economic impact of the Now Platform

Accelerated development

efforts

290%Increased employee

productivity

57%

Now PlatformSource: Forrester The Total Economic Impact™ of Developing Applications on the Now Platform™ May 2017


LeadershipGartner Magic Quadrant for ITSM, IRM and hpaPaaS

46%Global 2000

98%renewal rate

35Kapps built

Our customers at a glance

ServiceNow, a partner you can trust

#1 Forbes’ World’s Most Innovative Company


Transformational customer successes


Tim AlmanManager of IT Service Management, Aaron’s

ServiceNow enabled us to start out simply with minimal coding, so our developers could grow their skills over time. And, it only takes us 6 to 8 weeks to build an application—including complex workflows and reporting.

Aaron’s


Challenge

Over 3,000 legacy apps on Lotus Notes

Poor end user app experience

Slow, tedious development cycles

Dejardins Transforms Legacy Business Apps with ServiceNow PlatformResults

Vastly improved user interfaces with enhanced stability

25% faster app development, quicker developer onboarding – only 5 days

Solution

Migrate Lotus Notes apps to ServiceNow

Use Agile development practices

Apps created on ServiceNow: Loan Management, Change of Account, Grievances


Chris BediCIO, ServiceNow

Our custom Click-Through Agreement application was quick and easy to develop, and has transformed how we manage legal agreements at ServiceNow.

ServiceNow


Better understand the benefits,

costs, and risks of the

Now Platform

A soup to nuts guide on

understanding all the capabilities

of the Now Platform

An eBook for enterprise architects

on how the Now Platform can support

their architecture

8 customer digital transformation success stories driven by ISV

partners

11 Platform customer case

stories

An eBook that explains in plain business language

what customers build on the Now Platform

Resources: Get the Platform eBooks


Three ways to begin your NowPlatform journey

App Dev workshop

1

• Onsite

• Business analysts

• Professional developers

Innovation workshop

2

• Art of the possible

• Best practices

• Ideation methods

Inspire engagement

3

• Executive advisory

• Strategy engagement

• Drive business outcomes


CreatorCon at a glance

Track 1New to NowPlatform

Track 2Advanced ServiceNow Developers

11:00am – 1:00pm Creating Your First ServiceNow Application Dave SlusherMeeting Room C4.8, Level 4

1:00pm-1:30pm Lunch Foyer, Level 4

1:30pm – 3:30pm Integrating 3rd Party APIsDave SlusherMeeting Room C4.8, Level 4

Building Your First IntegrationHub Spoke Jonatan JardiMeeting Room C4.9 & 4.10, Level 4

Lunch Foyer, Level 4

MetricBase: IoT, Automation & SensorsChuck TomasiMeeting Room C4.9 & 4.10, Level 4


We make the world of work, work better for people.

Our purpose

9 – 10 October • Sydney

accelerating transformation with now platform · 5/17/2018 · accelerating transformation with...

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