AceNgage is an HR intelligence company working with Organizations on areas of Employee Engagement &

Retention

Established in June 2007 , we currently work with several leading IT , ITES, Retail, Pharma, Banks & FMCG

Companies

Our insightful analytics help managers take evidence based actions and also monitor the implementation of these

actions

Work with clients who have employees based out of India and across different parts of the world

Current headcount is 42 employees including Counselors (Behavioral psychologists) MIS , Quality & Training

Associates

WORLD-CLASS, COMPREHENSIVE, 24X7 EMPLOYEE ENGAGEMENT PARTNERING

Service Launched: y-XitStaff: 2Client Industry: IT

Service Launched: Pre-joining & On-boardingStaff: 20Client Industry: IT, BPO, BFSI, Healthcare

Service Launched: AceSurveys & Win backStaff: 12Client Industry: IT, BPO, BFS

Service Launched: Coaching For Manager programs,Predictive attrition modelStaff: 36Client Industry: IT, BPO, BFSI, Healthcare, Construction, Retail

Service Launched:Early EngagementStaff: 28Client Industry: IT, BPO, BFSI, Healthcare, Retail

• Joining Formalities• On-boarding• Induction Management• 30-60-90 Day Feedback survey

• Employee Engagement Index• ESAT survey• Employee Counseling• Manager Score card• Predictive attrition• Coaching for Manager programs

• Post offer follow up and Renege analysis

• Improve joining ratio• Employee Referral Program• Reference Checking

• y-XitTM ( Exit interviews & analysis) • Exit Formalities & Documentation

Employee Win back

PRE - JOINING ENGAGEMENT PROGRAM

Helping organisations improve joining ratio’s and

improving candidate experience

EARLY ENGAGEMENT PROGRAM

Helping organisations reduce early attrition and

improving early experience

yXit

Helping organisations understand why their

employees leave and assisting them in

building action plans to improve retention

Free flowing telephonic exit interviews conducted by

trained behavioral psychologists, using AceNgage

methodology.

Identify the most granular reasons for leaving

High quality feedback on lifecycle of the employee and strengths of the organization

Superior analysis and reporting and provide tangible actions

for improvement planning and implementation

Unbiased understanding of what’s working and what’s not

Enable building and monitoring precise retention

improvement actions

Increase HR bandwidth for managing retention improvement actions

Reduce turnover cost

Common attrition related challenges COMMON ATTRITION RELATED CHALLENGES

• Limited understanding of why employees leave

• Nobody owns Attrition; Blame it on the uncontrollable factors

• Inadequate and ill-timed attrition control measures

• Poor visibility on improvement measures across different stages of lifecycle

• Spiraling Cost of attrition due high attrition in back-fill batches

• Unmitigated continued risk of performance and productivity erosion due to chronic high attrition

Typical exit process

Employee submitsresignation letter

Supervisor tries to retain

Successfullyretained?

Employeeswithdrawsresignation

EndYes

Supervisor updatesHR Manager &Line Manager

HR Manager &Line Manager try to

retain

Successfullyretained?

Employeeswithdrawsresignation

End

HR initiates exitformalities

HR conductsExit Interviews

Exit data&

Attrition reports

Employeecompletes

Exit formalities

HR issues relievingletter with promise

to settleF&F accounts

End

No

No

AceNgage yXit process

AceWorkshop

HR ensures Completeness, timely

availability and accuracy of AceInput

HR initiates exit formalities

HR completes AceInput form

and sends an exit interview request

Acengage schedules interview,

confirms back to HR

Interview conducted as per schedule

Observation, Analysis &Reporting

End of the monthInformation from AceIput, Interview data & feedback

AceReports &Recommendation

Workshop to review Reports &

RecommendationsWith HR

AceReports &Recommendation

UI Prioritization of Attrition Control

Activities

Improvement Project Plan

AceAudit

* Boxes with dotted lines…are client requested optional services

STAGES OF THE ACTIVITY PRE-INTERVIEW:

• Contact employee over the telephone – The duration of the conversation is estimated to be around 35 to 40 mins.

• An initial mail/call will be made to schedule the interview after which the interview will be conducted at the preferred time.

DURING INTERVIEW:

• Explain objective and set context for calling – As per pre-discussed interview guidelines the counsellors will help employees have a clear understanding of the objective of the exercise.

• Identify trigger for leaving the Company- During this stage, the counsellor will understand the root cause of attrition i.e. the trigger for leaving. The counsellor will use specific skills to put the ex employee at ease to be able to get the honest truth from the employee.

• Conduct a life cycle survey – The counsellor will also conduct a survey on the various stages of the employee life cycle, namely Recruitment, Training, Induction, Policies & procedures, Supervisor & Engagement.

• Conduct an Appreciative enquiry- The counsellor will identify the strengths of the organization, positive images & and capture names of role models of the ex employee.

• Capture competitor information – The counsellor will identify the name of the company the employee has joined, reasons based on which he/she took the decision and the salary hike offered.

Stages of the activity

MethodologyAce WorkshopAt the start of the activity, a joint workshop is conducted between representatives of the Company & AceNgage to assess:

Existing processes :• Employee data capture and data availability• Employee Retention process• Employee Exit process• Employee Exit Interview processAssessment of existing processes is to ensure clear understanding of the current process integrity, ownership, adherence and control. The outputs from the processes mentioned above are integral to bringing about transformation in the understanding of both the exit and retention processes. AceNgage will recommend changes to the existing process, if required.

Reporting Requirements• Discuss the scope of reporting by AceNgage with Company HR /interested team• Assist Company HR team understand the range of reports possible and short listing of key

reports as part of the AceNgage offering.• Discuss the availability and the ordering process for additional reports on an ongoing basis• Freeze the customized reporting needs• Agree on frequency of reports and cuts required on an ongoing basis

Methodology

AceInput Workshop

• Educate HR team on AceInput process and the significance of timely submission of complete and accurate data to ensure maximum benefits from analysis and reporting

• Understand source of termination data such as SAP, PeopleSoft etc. and discuss technology considerations if any.

Interview Questions

• Discuss and validate the questions typically asked in the interviews. • Any changes to validated questions will be recalibrated, however it is important to note that

telephonic interviews do not necessarily seek calibrated questions to prevent the robotic effect (unlike the web model) .

It’s our core Competency

AceNgage has invested significant amount of time

money, time, energy to develop our people and

technology to deliver consistently the best

quality feedback, reports and analysis to assist our

clients in undertaking precise

improvement action plans to improve engagement &

retention

We bring in wealth of experience and

expertise

AceNgage has conducted over 175,000 exit

interviews with the help of qualified and trained

behavioral psychologists to unearth the mystery

behind attrition. AceNgage assists clients in building

employee retention initiatives with help from best practices from our wealth of experiences

across clients from various industries

We provide unbiased and objective

360oview

AceNgage counselors uncover what caused

attrition along with immense and relevant

feedback around what’s working well and what’s

not. The unbiased feedback from the respondents help

organizations build tangible action plans to improve their people, policy, &

process framework that governs and employee

engagement.

We bring the HR focus back into caring for

employeesAceNgage handles large

amounts of data and MIS. Under ordinary circumstances for clients to do this internally

using their valuable HR resources would have resulted in spending

inordinate amount of time in MIS type of activities.

AceNgage intervention helps HR specialists to bring the focus back into caring for

their employees and resolving their issues quickly

• We are not in the Recruitment business or any activity related to recruitment which may allow use of employee information made available to us

• The discussion between an employee and the counselor is treated as privileged information

• Dedicated counselors for each client

• Quality monitoring by • dedicated CQA • Mystery shopping • CSAT with Interviewees

• All of our real time work can be rescheduled and be carried out from home/remote locations if the situation demands.

• Our processes are developed to ensure and deliver high quality service even in cases of denial of premises for a few days at a stretch.

• Backup is taken on a weekly basis and saved

• All counselors are trained behavioral psychologists.

• Counselors go through a combination of class room and on the job training

• On completion of skills training employees go through mock calls and nesting for two weeks

• Go No Go evaluation conducted at the end of four weeks

Isolate root-causes individually and in clusters• Understand reasons of leaving and triggers for attrition• Specific feedback on the people, processes and policies framework governing

employee engagement and retention

Better quality decision making for improving engagement and retention• Decision making minimizes gut feel and provides a solid data based input to building

improvement action plans• Monitoring the effectiveness of implementation of corrective actions plans

embedded in yXit.

High quality feedback• Besides eliciting reasons for leaving, feedback from every employee includes what’s

working well, what’s not and ideas for improvement are also captured• Feedback reflects on the entire employee lifecycle• Line Managers and HR managers both align to the drivers of attrition and work together to

make solutions work

Free HR bandwidth to pursue employee care activities• Reporting and analysis essentially involves sifting through large amounts data. By

making this valuable feedback available month-on-month, HR specialists can spend time in addressing root causes and building solutions

“I have been working with AceNgage for

close to 4 Years now and have had the

opportunity to use their professional

services in the past 2 firms. AceNgage

brings to the table tremendous value and is

able to give the decision makers in the

organization a very different perspective

and advice which helps make most

appropriate decisions.

ROHIT DHODY - Head HR - MACH

”AceNgage have been true partners to

our Human Resources team. We started

with them doing exit interviews for a

division and in a short while we ramped

this to manage exit interviews globally.

Their incisive, relevant data analysis

coupled with practical suggestions with

what levers to push was what gave us

the confidence.

ELANGO R -Chief human resources

officer-MPHASIS AN HP COMPANY

"We have around 30-40 exits

happening every month. In the

past these exiting employees

were not fully comfortable to

share their experiences during

their exit interviews conducted by

our HR Business Partners.

VENKA REDDY - Manager HR -

BAJAJ FINANCE LTD

“After engaging with AceNgage our

retention efforts have become more

focused. The data and insight they

provided along with industry trends

has been very useful in building and

executing a focused retention

strategy”.

NATHANIEL ANTONI SASIKAR

- Manager - Human resource –

Middle East & Africa - 3M

“AceNgage were engaged by us to

make a study of reneged offers,

spanning a period of three

months. The analysis was detailed

and incisive, and provided useful

inputs”

SURESH KP -AVP & Head,

Resource management -L&T

INFOTECH

AceNgage Infoservices Private Limited

# 25, 3rd Floor, R K ComplexJayamahal Main RoadBangalore - 560 046Karnataka, India

+91 80 4283 4333+91 990199 8587

tellmemore@acengage.com

THANK YOU

.