We´re a Human Resources consultant made of Mozambican and Portuguese people. We focus on developing and training individuals and enriching organizations.

We’ve more than 20 years’ experience in Europe and strong Mozambican in-country knowledge. We know Mozambique well: its people, their culture and the current and future business opportunities.

WHY HEADING MOZ We know the processes and have the skills. We work with certified professionals in internationally recognized tests, and are ultimately focused on the final result.

We believe in Mozambican’s people’s value and competence. We value the national culture and its concepts. We know that we do it better, faster and at a fair and competitive price.

WHAT WE DOWe support human capital development through

different management tools:• Recruitment and selection• Training consultancy• Outplacement and coaching• Outsourcing management

WHERE TO FIND USWe’re based in Maputo, #723

of Avenida 24 de Julho, with

national coverage ensuring

quality services throughout

the country.

About Heading

SKILLS

TALENT

ALINGMENT

BEHAVIOUR RESULTS

… you have to be EF-FECTIVE!

It’s not enough to be ef-ficient ...

Our vision on people management

Our staff is certified in several behavior assessment tools:

SHL, Thomas International, DISC, PDA, et al.

• Banking• Extractive industry• Engineering• Telecoms• Oil & gas

Activity sectors

Talent is a scarce resource: it is difficult to identify and it should be confirmed using different technics and tools.

Errors in casting are always painful but can most definitely be avoided.

Recruitment & Selection

• Finance and

accounting• Human resources• IT• Administrative

support • International careers

Target Areas

EXCELLENCE

• Full recruitment and selection processes

• Senior and middle management• Technical staff • International careers

EXECUTIVE

We perform custom searches targeted at top professional and demanding customers.

We find charismatic leaders who are results-driven and exceptionally talented.

CHECKPOINT

Out of the box assessments that defy the traditional and sometimes dull classroom training.

We offer a second opinion for both selection and career progression. We use psychological and skills assessments.

Recruitment & Selection

SAFE CV

We double and triple-check professional references, ensuring that CVs that are part of your database are genuine and safe.

What we offer

Genius is our talent management platform, especially tailored and developed to manage recruitment processes.

It integrates every single application from each recruitment spark, regardless of its source (sites, Facebook, LinkedIn..)

Genius aggregates psychological tests and assessments, ensuring that all of the candidates’ history is available at any time.

Tools

Focusing in effective results, we have a

personalized approach at all stages of

the process, making accurate diagnosis,

creating innovative solutions and

monitoring and measuring results in

order to ensure the efficient

management of resources and a

sustainable organizational growth.

We operate in all stages so we

can produce strategic

organizational changes focusing

on what’s really important...

People!

Methodology

We develop training and consultancy projects that are fully tailored to the needs of each partner.

There is no one project alike.

Training & Consultancy

INSPIRE

EMBODY

ENCORAGE

FOCUS

We use different tools and methodologies to assess actual and desired performance.

Our analysis results in a clear performance gap we can act upon.

We create innovative programs that are well planned in terms of timing and tactics, facilitating the desired performance.

We facilitate the change process, promote self analysis and offer our support in implementing different strategies.

We follow-up and deliver a result parameterization.

We measure results through satisfaction levels as well as change implementation.

Methodology

Training & Consultancy

3

2

1

4

CUSTOMISED TRAINING

Management

Leadership

Sales

Costumer care

Change management

Personal and professional skills

PERSONAL DEVELOPMENT

Optimism

Creativity and innovation

Resilience and motivation

Proactivity and initiative

WORKSHOPS

Customised activities

TEAM-BUILDING

Communication

Leadership

Team work

Commercial skills

Negotiation skills

Skills | Training & consultancy

Training & Consultancy: what we do

Coaching is a systemized process where a coach accompanies and stimulates its client in developing and improving its performance and reaching its goals.

GOALS

VALUES

MOTIVATION

SKILLS

A coach will help you achieve your…

…through the discovery of your…

…helping you find the…

…and identify your…

…to be truly effective… you’ll have to put your skills in action!

Coaching

Coaching helps you reach the most of your human potential!

Leadership

Executive

Bussiness

LifeCOACHIN

G

Coaching: what we do

This support is normally greatly appreciated by the

employees. They find what they need to manage

the crisis that is aroused by the threat of

unemployment and can quickly re-orient to new

opportunities.

Outplacement is a management tool that is destined to provide practical and emotional support to professionals whose contract with the company will be discontinued.

Heading Moz participates actively in this process!

Outplacement

Face to face sessions: group coaching

8 sessions: 1H

Focus on the untying process

Search and presentation of new opportunities

Support in elaborating a CV and cover letter

Support in social networks presence

Role plays: Selection Interviews

Inclusion on GENIUS

Face to face sessions: individual coaching

Definition of career goals

Skills balance (tool)

Remote sessions: individual coaching

Skype

Support in implementing an action plan

Inclusion on GENIUS

Definition of an action plan for skills development.

Outplacement

Maintaining self-confidence in a time of crisis

Role awareness in the labor market

Increased efficiency in applying for new jobs

Greater possibility of integrating in new opportunities

Developing skills that meet the demands of a selection process

Goalsfor the individual

Outplacement

Competências | Outsourcing

We guarantee the headcount required to ensure day-to-day operations.

We manage your staff, guarantee your pay-roll, coordinate training, career progression and performance management.

We don’t replace you or your internal structure: we complement it.

We share risks and always ensure that your SLAs are fulfilled

We operate in various sectors of activity (banking, insurance, IT, admin, data entry, health, energy) since 1995,

but it was in the telco segment we’ve built part of our best, longest and most demanding partnerships.

Each management model can be customized to every organizational reality and it must include a management structure to ensure control over day-to-day activities.

Heading Mozambique’s skills merge perfectly with the HR experience of Heading’s manage-ment team.

For Heading Moz, an outsourcing project comprises a deep understanding of the clients’ business and the definition of shared strategies and goals.

Outsourcing: how we work

PEOPLE

On-boarding

• Search• Recruitment & selection• Integration

Training

Beginners• Technical/Product• Behaviors/Sales

On going/Refresher• Classroom training• Side-by-side• Workshops

Outdoor • Team Building• Meetings

• Models and procedures • Defining metrics (SLAs)• Quality Control• ISQs• Mystery Client• Call-Back• Operational management• Day-to-day

Outsourcing: what we deliver

MANAGEMENT

Legal

• Contract management• Payroll

Contactos

Paulo Santos (General Manager)paulo.santos@heading.co.mzMobile: 84 044 63 20

Fabíola Vaz (R&S Coordinator)Fabiola.vaz@heading.co.mzMobile: 82 715 26 89

Contact us

Thank youwww.heading.co.mz