abb process automation, june 2014 abb process automation ... · abb process automation services we...

ABB Process Automation ServicesServices that add life to yourproducts, systems and processes

ABB Process Automation, June 2014

© ABB GroupOctober 14, 2014 | Slide 1

ABB Process Automation ServicesWe help solve your business challenges

Your challenges:

§ Over-allocated resources performing services, leadingto lost production and inefficiency

§ Limited capital driving need to extend asset life

§ Fewer technical and process skills; training,headcount, retirement and retention issues

§ Environmental, health and safety compliance

§ Energy cost continues as a long-term concern

§ Fewer lines running and fewer orders drive need toensure plant and production reliability


Training

Installation and Commissioning

Spares and Consumables

Repairs

Preventive Maintenance

Extensions,Upgrades and

Retrofits

Maintenance

Advanced Services

ABB Process Automation ServicesWe address your entire asset lifecycle

ABB Service Portfolio

Front-endengineering

DetailEngineering

Equipmentselection &

procurement

Construction Commissioning Start-up Operation

Design & Construction Warranty & Post-warranty

Lifetimeextensions

Installation & Commissioning

Decommissioning

Engineering and Consulting (Asset Lifecycle, Energy Efficiency, Process Safety)


Replacement

End-of-Life Services

ABB Process Automation ServicesWe care for your needs

RapidResponseWe guarantee fast andflexible service response tomaximize your equipmentavailability.

Lifecycle ManagementWe provide you powerfultools and our knowledgebase to optimize and extendthe lifecycle of yourequipment.

PerformanceImprovementWe are your strategicpartner to improveproductivity, usability,reliability, cost-efficiencyand energy-efficiency.

OperationalEfficiencyWe optimize the usabilityand efficiency of yourequipment and systems toincrease productivity.


MaintenanceRemote-enabled technical support

§ Remote expert technical supportfor in-house troubleshooting

§ Continuous asset monitoring

§ Pre-notification of developingadverse conditions

§ Most efficient response tounplanned system events

§ Direct access to alarms, events,and error logs

§ Recommendations for correctiveand preventive maintenance

§ Support for managing systemupgrade and migration planning

Productssupported:

§ Process ControlSystems

§ Quality ControlSystems

§ PID Control Loops

§ Analytics

§ Rotating Machines

§ Drive Systems

§ Medium-VoltageDrives

§ Instrumentation &Valve Control


ABB Process Automation ServicesWe deliver expertise no matter where you are

Service Capabilities

Drives QCS OCSOperator Stations HistorianInstruments/

Actuators

User Defined Access

Future ChannelsFuture ChannelsFuture Channels

Control TuningOptimization

ServicesEvent

NotificationSupportServices

SoftwareSupport

RemoteTroubleshootin

g

SystemHealth Check

Cyber SecurityChannel

Loop PerformanceChannel



QCS PerformanceChannel



ServiceProServiceProServicePro

TroubleshootingServicesTroubleshootingServicesTroubleshootingServices

System PerformanceChannelSystem PerformanceChannelSystem PerformanceChannel

Engineering Stations

LocalRemote Secure Access

Customer-Defined AccessServicePort: Single point forservice solutions


Explore

Introduction

Vision

Charter

BusinessCase

• Business case

• Justification

• Implementation

• KPIs

• Contractmanagement

• Governance

• Cash flow analysis

• Signature

Execute &Improve

• Mobilize

• Governance

• Value Reporting

• ContractManagement

• ContinuousImprovement

DefineBenefits

Joint teamformed and

Memorandum ofUnderstanding

signed

• Feasibility study

• Equipment baseline

• Support plan

• Life Cycle Cost

• Value proposition

• ROI

Team guides relationship forward

Qualify

• Executive sponsors

• Workshops

• Explore opportunity

Service AgreementsStrategic Service Partnerships

RapidResponse

LifecyleManagement

OperationalEfficiency

PerformanceImprovement



Advanced ServicesEquipment and Process Performance Services

DiagnoseGoal: Measure system

performance

§ Detailed scope and definedobjectives

§ Improvement plan and ROIforecast

Implement§ Improve performance

§ Apply corrective actions

Sustain§ Maintain performance

§ Preventive maintenance

© ABB GroupOctober 14, 2014 | Slide 8© ABB GroupOctober 14, 2014 | Slide 8

Service

IncreasedPerformance

Diagnose• Measure performance

gap• Forecast ROI• Deliver action plan

1

Implement• Fix performance gap• Define and monitor plan

2

Sustain• Manage performance

gap• Schedule maintenance• Define condition triggers• Maintain to conditions

3

Advanced Services

§ Control systems are robust by design and developmentand therefore tolerant towards occurring issues.

§ Non-optimal system settings and conditions often do notcause incidents immediately, but might result indisturbances over time.

§ Advanced Services provide continuous improvement forautomation and processes through a systematic approachto problem-solving and a pro-active commitment to service.

§ Sophisticated report simplifies management decisionprocess by focusing on high impact opportunities forimprovement

§ Improvement plan provides clear path to quicklyclosing performance gaps

§ Provides a solid foundation for continuousimprovement based on data analysis methodology.

Benchmark – Fingerprint – Health Check

RapidResponse

LifecyleManagement




Advanced ServicesBenchmark

Health status of controlsystem checked withbenchmark that indicatesoptimization possibilities

§ Reduces risk and increasesuptime through pro-activemaintenance work

§ Increases control systemperformance, availabilityand reliability

0%

20%

40%

60%

80%

100%1.Role Model

2.Client Relationship

3.Prof it Center

4.Strategy Development & Implementation

5.Know ledge Exchange & Netw orking

6.People Competence

7.People Motivation

8.Safety, Health & Environment

9.Finance & Cost

10.Information

11.Material

12.Contractors13.Facilities, Tools & Equipment

14.Partnership Fulfillment

15.Maintenance Concept

16.Maintenance Operations

17.Plant Performance Improvement

18.Shutdow n

19.Client Satisfaction Results

20.Client Value Results

21.People Results

22.Safety & Environmental Results

23.Profitability Results

24.Ef fectiveness and Eff ic iency ResultsRapidResponse

LifecyleManagement




Advanced ServicesSecurity Update Service

Using ABB Windows Security UpdateService (WSUS), the latest securityupdates can be immediately deployedafter daily validation and approval byABB.§ Control system always updated with the

latest patches

§ System performance and security on thehighest level

§ Minimize user efforts in evaluating, installingand testing of security patches and updates

§ Reduce the risk of introducing anunauthorized patch into a running system

§ Enhance safety and security against cyber-attacks and cyber threats

RapidResponse

LifecycleManagement



ABB ServicePortSecure portal at customersite that delivers:§ Configuration tools§ Diagnostic applications§ Improvement activities§ Scheduled optimization§ Condition monitoring§ Remote tools

§ SupportLine§ SolutionsBank

ABB Process Automation ServicesPerformance services powered by ABB ServicePortTM

RapidResponse

LifecyleManagement




Advanced ServicesPerformance channels delivered through ServicePort

ServicePort channelscontinuously monitor thecontrol system to ensuresystem and processperformance ismaintained and improved

§ Keep up to date withprocess

§ Statistical evaluation ofhistorical KPIs

§ Ensures stability of KPIs

§ Crucial to ensurecontinuous improvement

RapidResponse

LifecyleManagement




Math

Rules

View

Scan

Track

Goal Present

Gap>rule = Alarm

KPI(s)

Seve

rity

Raw Data

Trends for Experts

ABB Process Automation ServicesOur claim and commitment to our customers

§ We respond rapidly, manage your investment lifecycle,improve performance and enhance operationalefficiency

§ With over 20,000 trained experts in 100 countries, noother company can respond more quickly with adeeper understanding of your systems and processes

§ We maintain the highest competence in automationand production processes so problems are solvedquickly, correctly and safely

§ By helping you plan for your entire asset lifecycle,process disruptions are minimized, risks are mitigated,and sustainable improvements are achieved

§ Our portfolio aligns with your strategy to ensurebusiness goals are met as cost effectively as possible


Questions


abb process automation, june 2014 abb process automation ... · abb process automation services we...

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