a view into the modern learner: how walmart is changing the way associates learn
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Frequently Asked Ques6ons
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Frank Kalman Managing Editor Chief Learning Officer magazine
A View into the Modern Learner: How Walmart is Changing the Way Associates Learn
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Sarah Nicholl Customer Success Director D2L
A View into the Modern Learner: How Walmart is Changing the Way Associates Learn
Steven Turner Senior Manager II, Learning Technology in Global Talent Walmart
PJ Lambey Program Specialist, Merchant Development Team Walmart
A View into the Modern Learner: How Walmart is Changing the Way Associates Learn
Today’s Discussion
• Today’s Shift in Learning – Sarah Nicholl, D2L • The Modern Learner at Walmart – Steven Turner, Walmart • Merchant Development at Walmart - Philip Lambey, Walmart • Q&A - All
Baby-‐Boomers = Compliance Millennial = Engagement
24-7 connectivity New job every 3.5 years
Informal learning – anywhere Personalized learning Social, mobile, video
Systems of Engagement
Integrated, Cloud, Rich Services
9-5 work day 1 employer for life
Face to face meetings One way training Class room style
System of Record
Isolated, On-Premise
VS.
Learning Methods Have Changed
Poll
Which demographic represents the majority of your learners? • Baby Boomers • Generation X • Millennials/ Gen Y
68% Employees
are not Engaged
2015 Gallup Research, Majority of US Employees Not Engaged, Despite Gains in 2014
$500B Lost Productivity
in US Alone
Poor Engagement Hurts
65% Lower Turnover
Gallup State of the American Workplace 2010-2012
2X Rate of Success
24% Higher Productivity
Great Engagement Matters
Employee engagement and retention rates are 30–50% higher for organizations with a strong learning culture.
Learning Culture
Bersin by Deloitte, Becoming Irresistible: A New Model for Employee Engagement, 2015
30-50% Higher
Engagement and Retention
Strong Learning Culture Drives Engagement
The Modern Learner at Walmart
MODERN Workplace Learner
The
Poll
How much time do your employees currently allocate towards learning per week? • None • 15 minutes • 30 minutes • 1 hour • More than 1 hour
WORK
1 % of the work week is all
employees have to focus on training and development
Development Bersin: Meet the Modern Learner 2015
38 %
OF EMPLOYEES SAY THEY HAVE OPPORTUNITIES FOR LEARNING AND GROWTH
IN THEIR WORKPLACE
THE WAY WE LEARN HAS
SHIFTED Formal, Informal
and Social Easy to develop
and update Outcome based or on-demand
21st Century Learning Ecosystem
Micro-learning Accessible in many ways
Aligned to the business
Reinforced in multiple ways
Emotionally stimulating
Creating a hybrid of
OLD NEW and
Proven Strategies Formal Aligned Engaging Realistic Performance-focused
New Opportunities
Bite-size
Continuous
Just-in-time
Formal and Informal
On-demand
Check out! this
Learning made for
you.
Customizable HTML pages
Social learning
Gamification engagement
Poll
Are you using gamification today as part of your learning programs? • Not sure • Yes • In consideration • No
MERCHANT DEVELOPMENT
Critical capabilities
However customers
want to
store online
shop
AVERAGE ENGAGEMENT
109 hours
MODERN Workplace Learner
The
Questions
Learn More About Brightspace
Lets Talk http://www.d2l.com/contact/ North America: 1-877-352-7329 www.d2l.com/enterprise
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