a story of transformation: how lean & agile + nearshore outsourcing can increase agility
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A story of transformation: How Lean & Agile + Nearshore can increase Agility"
Buenos Aires, Argen-na October 11, 2011
Fernando Ostanelli, Ci&T Rafael Prikladnicki, PUC-‐RS
Fernando Ostanelli hDp://www.linkedin.com/in/ostanelli
Systems Analyst
Specialized in So5ware Engineering MBA in Business Management
15 years of experience in the IT industry
ExecuCve manager at Ci&T
(www.ciandt.com) (9+ years)
Manages delivery centers in Brazil, ArgenCna and China
One of the leaders of company’s
global delivery strategies.
@ostanelli
Rafael Prikladnicki www.inf.pucrs.br/~rafael
Professor at the Computer Science School at PUCRS
Master in Computer Science – PUCRS (2003) PhD in Computer Science – PUCRS (2009)
Director of the Technology Management Agency (AGT/PUCRS) Coordinator of the Local Agile Methods User Group (GUMA-‐RS)
Coordinator of Agile Brazil 2010
Areas of experCse and interest: Distributed So5ware Development
Project Management So5ware Process Improcement
Experimental So5ware Engineering Lean and Agile Methods for So5ware Development
Contexto
www.inf.pucrs.br/munddos
How to deploy DSD prac-ces within the companies
Tool development to support DSD
Integra-on of DSD and Agile Methods
Follow-‐the-‐Sun (FTS) soTware development
DSD educa-on
The rol of Brazil in the global IT industry
2001 Background history
Nearshore ITO services using"!
Agile development methodologies !Lean IT principles!
We deliver value to our customers by !
Eliminating waste!Improving quality, speed and agility!
What we do!}!
2005 2006 2007 2008 2010
RUP
2009
Lean
CMM2/CMM3 CMMI4 CMMI5
Agile
Why do you need so much transforma-on ???
2011
Before we move on…!
… a brief story of how we got here… !
Our mission is to provide superior services, helping our clients solve their IT challenges and ensuring a long-‐term rela8onship by
honoring all of our commitments.
Solid UClity / Trusted Supplier
Ci&T Unified Process
1995…2005
Applica-on Outsourcing
What do you do?
commodity
Applica-on Outsourcing
What do you do?
Dealing with scope changes
Defense Nego-a-on
+
First try…
… first failure
2005
2006
2007-‐2008
2009
www.ciandt.com / @ciandt_br!
100% "Agile Projects"
commodity
Applica-on Outsourcing
commodity
Applica-on Outsourcing Lean Nearshore Agile
Everybody does
“Applica8on development professionals can learn from Ci&T. Ci&T built out a Lean culture coupled with an Agile delivery model that provides almost double the produc8vity as well as increases in both quality and customer sa8sfac8on.” -‐ Forrester, 2010
LEAN and Agility:: Perfect Match ! }
}!
www.ciandt.com / @ciandt!
Lean frame in mind!Problem-solving mentality!Elimination of waste!Value engineering to prioritize according to business!Continuous improvement!
More value"
Busi
ness
val
ue!
Stories!
Lean Cuture!
“By implemen8ng a Lean approach to decision-‐making, Ci&T pushed authority down to the lowest possible level. This allows teams to make decisions and the client to appoint business decision-‐makers who work closely with the team.”
by Dave West (Forrester Research, Inc.) July 1, 2010
Increase value and eliminate waste
New ideas emerge from a set of condi8ons in wich old ideas no longer seem to work ('The machine that changed the world’)
Workplace :: Before!}!
Workplace :: After!}!
Why do you need to transform
yourself that much ???
RUP
CMMI 5
LEAN
(R$ K)
2010 Revenue: R$ 100 M 2011 Forecast: R$ 130+ M
reliability
+ predictability
+ agility
Real value delivery
To deliver the story at the end of the project
To deliver the story and enable its value during the project
X
business agility
“Rapid response with op-mal efficiency, economy, energy and efficacy!”
Brad Appleton
commodity
Applica-on Outsourcing Agile
Everybody does
Global, mulCcultural, ....
Global, mulCcultural, ....
Applica-on Outsourcing Lean Nearshore Agile
Yes !
How ?
Distributed Agile
+
Distributed Agile
+
Distributed Agile ???
With this crazy context of different Cme-‐zones ???
Distributed Agile ???
With this crazy context of different Cme-‐zones ???
Distributed Agile + Nearshore
Applica-on Outsourcing
Lean
Nearshore Agile
Global, Mul-cultural
Aren’t Agile Methods strongly dependent of 100% face to face
communication ?
The coordination and integration of a distributed team are way more difficult !!!
So… Why do you distribute ?
Use Agile Methods! Use SCRUM!
Be Global!
Distribute your teams !
Use Agile Methods! Use SCRUM!
Be Global!
Don’t
Don’t
Don’t
Distribute your teams ! Don’t
Unless you have a REASON !
What are your reasons ?!}!
Ø Clients: Proximity, Agility, Value!Ø People: reach new talent sources!Ø Economy: Global Competitiveness!
What about software
development process ?
Shoudn’t they be adapted ?
DisCbuted -‐ Yes, Isolated – no more.
“Distance is dead” Professor Erran Carmel, American University
DisCbuted -‐ Yes, Isolated – no more.
“Distance is dead” Professor Erran Carmel, American University
Telepresence!}!
Telepresence!}!
RTSC – Real Time Simulated Collocation
“Simulated co-‐loca8on enables rich real-‐8me collabora8on between individuals at the various sites. RTSC is the most interes8ng—and has the greatest poten8al—for Brazilian sites to compete globally”
Does Time Zone Proximity Maker for Brazil? A Study of the Brazilian I.T. Industry Industry Report of July 20, 2010 Erran Carmel, Kogod School of Business, American University, Washington DC, USA & Rafael Prikladnicki, Computer Science School, PUCRS, Porto Alegre, RS, Brazil
2010
Company facts!}!
www.ciandt.com / @ciandt!
Founded in 1995!HQ in Brazil w/ offices in the US, Japan, Europe & China!Global Delivery Centers in Brazil, Argentina and China !Staff: 1,300+!Annual growth: 40%!Provide high performance teams to our clients!
Service Offerings"
Application Development & Management!Mobile Solutions!Cloud Computing!Product Engineering!SAP!Business Intelligence!!
www.ciandt.com / @ciandt!
Company facts :: some clients }!
Pon-ocia Universidade Católica do Rio Grande do Sul -‐ PUCRS
• Undergrad courses >50 • Grad courses (latu sensu) 116 • Grad courses (strictu sensu) 40
– Master programs 23 – Doctorate programs 17
• Undergrad students 26,424 • Grad students 5,049 • Professors 1,678 • Employees 4,245
PUCRS Overview
Thank you!