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  • A key to success Spa Management & Spa Leadership

  • © Lausanne Executive Education – Professional Certification in Spa Management Slide 2

    There is a missing element...

  • © Lausanne Executive Education – Professional Certification in Spa Management Slide 3

    The human element!

    104

  • “Since we are in an Experience economy, if you spent a great deal on design and architecture, how much did you spend in:

    • recruiting interesting and talented staff ?

    • training to make a good team GREAT ?

    • keeping them growing and happy ?” Terry Stevens CEO, Steven & Associates

    Hire for Attitude, train for Skills

  • Create the proper environment for the FLOW

    Anguish

    Worry

    Apathy Boredom

    Relax

    Control

    Excitment FLOW

    Challenges

    Abilities Minimum

    Maximum

    Maximum

    Csikszentmihalyi

  • • for yourself

    • with guests

    • with the team

    Golden Rules

  • FOR YOURSELF

    Golden Rules

  • FOR YOURSELF

    Golden Rules

  • FOR YOURSELF

    Golden Rules

  • “At times, our own light goes out

    and is rekindled by a spark from another person.

    Each of us has cause to be

    grateful for those who have lit the flame within us.”

    Albert Schweitzer

    WITH GUESTS

    Golden Rules

  • WITH GUESTS

    Golden Rules

  • WITH GUESTS

    Golden Rules

  • Laissez une empreinte “After their stay, guests will forget how much they paid… but they will never forget how you made them feel. » Franz Linser Managing Partner Linser Hospitality

    WITH GUESTS

    Golden Rules

  • WITH THE TEAM

    Golden Rules

  • WITH THE TEAM

    Golden Rules

  • Let’s keep in touch…

    Jean-Guy de Gabriac Founder CEO – TIP TOUCH International jean-guy@tiptouch.com International Coordinator Global Wellness Day Co-chair Global Mentorship Program

    mailto:jean-guy@tiptouch.com

    A key to success�Spa Management & Spa Leadership There is a missing element... The human element! Hire for Attitude,�train for Skills Create the proper environment�for the FLOW Golden Rules Golden Rules Golden Rules Golden Rules Golden Rules Golden Rules Golden Rules Golden Rules Golden Rules Golden Rules Let’s keep in touch…

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