a fresh look at the mainframe - ibm€¦ · a fresh look at the mainframe the new face of mainframe...

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A Fresh Look at the Mainframe

The New Face of Mainframe Operations

05 - Service Management v3.0.ppt 2

ODI’s CIO Needs to Satisfy Service Level Agreements

On Demand InsuranceCIO

We need to do a better job of monitoring and diagnosing problems in our data center but the CEO won’t increase my staff

IBM

IBM can help you do this without adding staff

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Monitoring the System z Layers

Application

Middleware(CICS, IMS, WebSphere)

Operating System

Architecture

Technology

Database(DB2, IMS)

OMEGAMON XE Products and IBM Tivoli Monitoring

OMEGAMON XE for z/OS

System z Hardware Facilities

IBM Tivoli Composite Application Manager


One view through one portal to monitor the overall health of the infrastructure

OMEGAMON XE for System zITM Distributed Monitoring ITCAM

Tivoli Enterprise Portal (TEP)Everything at your Fingertips

Single View to Monitor the Entire Enterprise

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DEMO: Tivoli Enterprise Portal


Tivoli EnterprisePortal Server


Tivoli EnterpriseMonitoring ServerTivoli Enterprise

Monitoring Server

Tivoli Data WarehouseIntelligent Monitoring

Agents on managed systems send alerts and data

Agent Agent Agent

EventEvent Event

IBM Tivoli Monitoring Architecture is Complete and Easy to Deploy

Single interface for managing IT Infrastructure

Retrieval, manipulation and analysis of data

Single, integrated central repository to store long term historical data for analysis

Collect and correlate monitoring data

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Tivoli EnterpriseMonitoring ServerTivoli Enterprise

Monitoring Server

Tivoli Data WarehouseAgent Agent Agent

EventEvent Event

Monitor All of Your Resources with IBM Tivoli MonitoringPlatforms

LinuxUNIXWindowsz/OSOS/400NetWareActive Directory

Web InfrastructureWebSphereIISiPlanetApacheWebLogic

Business IntegrationCICSIMSWebSphere MQ

CollaborationLotus DominoExchange

DatabaseDB2OracleMS SQLSybaseInformix

Applications.NETSAPmySAP.comSiebel


Tivoli Enterprise Portal (TEP)

� A common user interface makes operations management across all platforms easier

� TEP receives monitoring events from OMEGAMON, IBM Tivoli Monitoring (ITM), IBM Tivoli Composite Application Manager (ITCAM), and the z/OS operations console

� Integrated cross platform information allows for fast resolution of complex problems quickly and easily

� Using TEP, it is easy to create customized role-based views of the enterprise� Operators, Systems Programmers, Application Programmers,

Network Administrators, and I/T Management

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� Agents send metrics to the Monitoring Server � Examples: CPU usage, Disk usage, memory usage

� Operators define threshold values for metrics by specifying conditions

� Operators define situations that contain one or more conditions to test� When all conditions are met, the situation causes and alert� Management agents come with pre-defined situations that can be

modified or extended

� Tivoli Monitoring correlates situations across multiple domains and systems

Define Situations that Indicate Abnormal Operations

ManagedSystem

Memory Utilization

Threshold

Memory threshold exceeded 3 times in interval N

N


Automate Responses Using Policies� A policy comprises a series of automated steps called activities that

are connected to create a workflow� Policies perform actions, schedule work, and automate manual

tasks� Policies can be fully-automated or require user intervention

− Allows operator intervention and decision-making

� Use the Workflow Editor to create and manage automated response policies

If system memory is paging at a high rate…A process

is using too much memory!

…send message to the administrator…

…if message fails…

…give operator a choice to have TEP…

…page the administrator

…kill the offending process

OR

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� Integrated set of management products allow a single user to expand monitor operations of many platforms� z/OS, z/VM, Windows, Linux, AIX, etc.� Common monitoring architecture allows for a common look

and feel

� Monitor end-to-end availability regardless of the I/T hardware and software platforms the enterprise deploys

� Growing workloads are easily monitored without adding staff

Grow the Enterprise Without Adding Staff


Ease of Use – Simplifying z/OS Operations

� z/OS console and other operational information is integrated into the Tivoli Enterprise Portal

� Single user interface used by operators to monitor system health and end user availability� Makes an operator’s job easier� Reduces learning curve for operations personnel

� Operations staff will identify and correct small problems before they impact availability� Reactive availability management� Increases availability

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Ease of Use – Simplifying z/OS Operations� Traditional view of mainframe operations is the green screen

� Technology has advanced and so has the interface to the mainframe� Operators now have a choice


Sysplex Resources for LPAR400JSystem Resources for SYS

Health Checker Info for SYS

Ease of Use – Simplifying z/OS Operations� Graphical interface using TEP is the New Face of the Mainframe

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DEMO: Ease of Use – Single Interface for Problem Resolution


Ease of Use – Network Problem Resolution

� ODI must manage a heterogeneous, complex network� Network availability is key to business availability

� TEP allows ODI to consolidate all aspects of their network monitoring into a single user interface

� TEP enables quick problem determination and resolution

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DEMO: Ease of Use – Network Problem Resolution


Ease of Use – WebSphere Messaging Monitoring

� ODI wants to improve the performance of their WebSphere message queues� ODI is concerned that deployment of new SOA-based

applications will stress their system resources

� OMEGAMON XE for Messaging is the industry-leading solution for monitoring performance of WebSphere messaging

� OMEGAMON XE for Messaging provides a comprehensive monitoring and problem resolution capability� Increases availability of applications to end-users

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DEMO: Ease of Use – Messaging Monitoring


Ease of Use – Monitoring CICS and DB2 Performance

� Middleware is the basis for ODI’s applications� ODI uses CICS and DB2� These are the core of all of ODI’s customer-facing

applications

� High rates of transaction processing require optimal performing and highly available systems� End-to-end monitoring and ease of use assure high

availability

� Middleware requires unique monitoring for its unique capabilities� OMEGAMON XE products provide the unique monitoring

capabilities needed

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DEMO: Ease of Use – Monitoring CICS and DB2 Performance


The Value to A Real CustomerA Case Study – Large European Financial Services Company� Migrated from BMC system management tools to IBM’s products:

� Tivoli OMEGAMON DE on z/OS� Tivoli OMEGAMON XE for CICS on z/OS� Tivoli OMEGAMON XE for DB2 on z/OS� Tivoli OMEGAMON XE for Mainframe Networks� Tivoli OMEGAMON XE for USS� Tivoli OMEGAMON XE for WebSphere MQ on z/OS

� Benefits� The Tivoli applications offer a richer set of features that have led to several

benefits, including the following:- 10 percent increase in availability- 30 percent reduction in I/T costs- 20 percent improvement in I/T staff productivity

� I/T staff can typically detect mainframe problems before they even occur and take the needed steps to prevent them. This proactive management approach, in turn, has resulted in increased system availability for the entire company and has led to improved customer service.

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Summary

On Demand InsuranceCIO

Using the IBM Tivoli management products we were able to simplify operations without adding staff


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a fresh look at the mainframe - ibm€¦ · a fresh look at the mainframe the new face of mainframe...

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