SBO . Service Brampton Online

a Brampton and Microsoft Cloud Case Study

ALBER HANNAManager, IT Architecture & Planning

City of Brampton, IT Division416.874.3636

alber.hanna@brampton.ca

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“As pressure continue to exist to simultaneously cut costs, rationalize investments, improve productivity, and boost innovation and IT capability, Cloud computing is becoming an attractive alternative”

Gary Mutuszak, Global Chair, KPMG International,Information, Communication & Entertainment Practice.

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BUSINESS DRIVERS & CHALLENGES

SBO - SERVICE BRAMPTON ONLINE

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CLOUD FOR USQuestion 1 ?

REDUCE COSTS- Reduce Costs Lower total cost

of ownership- Reduce IT hardware, software,

and/or services costs- Reduce data center facility

costs

IMPROVE AGILITY AND RELIABILITY

- Improve Agility and Reliability- Enable faster time to market- Improve availability and

scalability- Improve disaster recovery and

data backup

What primary goal does Brampton

look to cloud computing to

address?

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CLOUD FOR USQuestion 2 ?

Which primary set of business

functions are we considering moving

to the cloud?

SERVICE DELIVERY- Productivity Tools- Team collaboration & UC- On demand Self-Service channel

that is scalable and agile- Integrated Service delivery platform- Enhanced customer service

channel

LINE OF BUSINESS APPLICATION

- Application Development & Hosting

IT AS A SERVICE- IT Management & Storage- Virtualization

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CLOUD FOR US?Question 3 ?

What primary concern does

Brampton have about moving to

the cloud?

CONTROL- Physical control- Data sovereignty- Day-to-day management- Financial – support for existing

investments and migration / integration costs

SECURITY- Data integrity- Data privacy- Data access- Regulatory compliance

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SBO Federated AuthenticationCLOUD CASE STUDY # 1 (Partner: ADX Studio)

Challenge:• Administration overhead to manage Citizen

accounts and personalization• Potential Integration issue to provide end-to-

end serviceSuccess:• Citizen can register and access personalized

municipal services using OPEN ID (such as Hotmail, Live, Yahoo, Google) or register their own domain to our Cloud Directory

• Brampton Domain is Registered to allow pass-through service collaboration

• This is a first step toward integrated service delivery via Cloud in the most secure and efficient way

Service Offering:• Property Tax information• Complaints and enforcement• Lost & Found• Property Tax account management for financial institutions• Subscriptions including payments

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SBO Brampton Day Mobile AppCLOUD CASE STUDY # 2 (Partner: RedBite Development)

Challenge:• Need to analyze the level of engagement

and participation of citizens in Brampton Day

• Conventional way depending on coordinator feedback and aerial pictures were inaccurate and takes a long time to prepare

• Drill down analysis based on Ward and boundaries were insufficient

SUCCESS:• In 2 month, Mobile application was

developed and deployed on the Cloud• Real-Time data and information collected• Automated analysis with more attributes to

foster better decision making and planning• Minimal cost compared to conventional

process

City of Brampton has a very large population and young demographics, hence the need to

reach out to Bramptonians via the media they use day-to-day , and most convenient for them anywhere, anytime… Mobile Apps on the Cloud

was the answer.

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Phase 1

Q3/2013• Complete PIA• Expand SBO

Phase 2

Q1/2014• Office 365• Exchange

Online

Phase 3

Q4/2014• Cloud XRM• Cloud SharePoint XX

Phase 4

Q2/2015• Data Centre

on the Cloud• Dev. On the

Cloud

Phase 1:1. Complete and endorse the

Privacy Impact Assessment2. Expand more e-Services via

Service Brampton Online to the Cloud

Phase 2:3. Launch Office 3654. Launch Exchange online

Phase 3:5. Implement Cloud XRM6. Implement Cloud SharePoint

Phase 4:7. Explore Data Centre on the

Cloud8. Migrate Development platform

to the Cloud

SBO Next StepsCloud For Brampton

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THANK YOU

Questions &

Answers

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APPENDICESSBO CLOUD

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SBO Business Case

Business users of Cloud computing services move from capital based expenditure for IT services to a lean operating-base model with an on- demand capacity acquisition. There is no need to over provision or procure hardware and related infrastructure in anticipation of growth. Today, 40% of most enterprises’ private data centre’s rack space are not being utilized.

1. Cost Avoidance

CIOs and CFOs can better forecast and manage

operating cash outflows, resulting in significant cost

avoidance and better sustainability in despite of

the increased demand of the use of information

technology.

“The Future of IT will be closely tied to Cloud

services”

VICTOR GARCIA,Chief Technology Officer, HPKPMG Cloud Summit, 2010

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Cloud computing facilitates an improved IT service delivery chain:

“Just-in time” means more now to IT professionals than before! Users computing and solutions needs can now be delivered in matter of minutes instead of days.

SBO Business Case2. Scalability, Elasticity and improved Flexibility and Agility

Cloud computing drives a culture of IT solutions’ readiness and agility:

New types of services, software, or technologies can be deployed easily in Cloud environment as the base infrastructure is already in place prior to the need being identified by the business.

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4. Mobility

• The functionality and suite of solutions provided by the Cloud is available to any person connected to the internet.

• Many Cloud applications are ready to be utilized by public and staff on many device platforms and Operating Systems.

• “Place and time are fused in Cloud computing” said Mary Lou Maher, CFO/CAO KPMG.

5. IT professionals to focus on Value added Services

• Cloud provides self-life-cycle management by design.

• IT professionals do not have to worry about repair and replacement, patching, upgrades and security as it’s now being looked after by the Cloud provider.

• Freeing up these resources allows IT to focus on other value added services to their business partners.

SBO Business Case

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KEY BUSINESS RISKS OF USING CLOUD COMPUTING

SBO

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IT leaders when considering outsourcing or alternative delivery models where there is a perceived loss of control. Subscribers to Cloud services are no different.

There is fear of local laws (such as USA patriot Act) that may afford government/agencies the right to access proprietary business date.

On the other hand, some IT professionals fear the loss of control and management of the day-to-day operations of their infrastructure.

“It’s about jurisdiction –

you want to access data

from everywhere, but

should keep your own

data on shore,

especially when dealing

with the USA Patriot Act”

ROB DOWLER Corporate Chief Strategies

Government of Ontario

SBO Key Business Risks1. Privacy and Security

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SBO Key Business Risks

Cloud based Services are locked into

the Service Providers’ Platform,

technology and management practices.

It’s extremely difficult to migrate data

and applications from a cloud based

service to another

Cloud service subscribers should

develop Service Level Agreement (SLA)

with the provider and agree on happy &

unhappy relationship including rights to

audit.

2. Vendor Lock-in

What are your options if it becomes necessary to switch vendors or

repatriate applications? Effective outsourcing relationship needs to be

guided by good governance.”

YVON AUDETTE, Financial Post