WORKER STRESS & NEGATIVE EMPLOYEE ATTITUDES & BEHAVIORS

Stress in the Workplace• 46% of workers find job to be extremely stressful

• Cost of stress related disorders is estimated in the Philippines cannot be expressed in terms of money

• Stress related disorders comprise 14% of workers’ issues

Stress – What is it?

• Stress – physiological and psychological responses to events in the environment• Eustress: good stress• Distress: bad stress

• Physiological Effects• Alarm: preparation of body for fight or flight• Resistance: maintain state of elevated preparation• Exhaustion: when demands exceed body’s capabilities

Stress – More Background• Where does stress come from?

• Major life events?• Daily hassles: frequency, intensity, duration

• Job satisfaction and stress – those who enjoy work suffer less impact from stressful events

Individual Differences in Coping • Social Support

• Job Skill – the more skilled at job, the less stress

• Physical Health – good health leads to reduced impact of stress

• Type A/Type B Personality – Type A personality reflected by competitiveness, inflated sense of time urgency, hostility

Type A Personality• Hostility component of Type A personality is linked to

heart disease• Type A individuals, in essence, create more stress for

themselves• Type B individuals rarely have heart attacks before the

age of 70

More Individual Differences

• Job Complexity – increased complexity leads to heart disease in Type A individuals. But, complexity also is linked to job satisfaction!!

• Locus of Control – internal locus of control is linked to reduced impact of stress

• Negative Affectivity – linked to neuroticism from the Big 5. A tendency to focus on the negative aspects of life. Linked to high levels of stress

Individual Differences: Hardiness

• Reflects a resistance to stress: elements include :• Sense of commitment to family and work• A perceived sense of control• A view of change as normal and challenging

Even More Individual Differences• Organization-based Self Esteem – our assessment of our

adequacy and worth with regard to our place in the employing organization (job specific self esteem)

• Gender Differences – female managers face more stressors than do male managers (e.g., role conflict, discrimination, harassment)

Stress and Type of Occupation• Clerical and blue collar workers suffer the most stress due

to a relative lack of control

• Most stressful professions include: laborer, secretary, clinical lab. technician, nurse, first-line supervisor, restaurant server, machine operator, farm worker, miner

• One of the least stressful professions is college professor – yeah!!

Work-Family Conflicts

• Greater role conflict for women – primary responsibility for family life falls on woman• Family with 3 kids, average work week for females is 90 hours, for

males it is 70 hours

• Bad work days tend to carry over into family life – tendency is stronger for women. • Sadly, positive states do not carry over

Work-Family Conflict, Continued

• Workers report that jobs interfere with family life more than vice versa

• Companies can help reduce stress with flexible schedules and supportive supervisors – more helpful than child care facilities

• Despite these problems, women with paying jobs are psychological and physically healthier than full-time homemakers

Causes of Stress in the Workplace

• Work overload• Quantitative: too much to do in too short a time• Qualitative: work that is too difficult• Quantitative has increased in recent years due to downsizing

• Work underload – work that is too simple or insufficient to fill one’s time

• Both of these impact stress and health, appears that a moderate amount of stress is optimal

Causes of Stress - Continued• Organizational Change – if not hardy, change causes

stress in individuals. Can be reduced by including employees in planning

• Role Ambiguity – unstructured or poorly defined job responsibilities (expected standards, methods, schedules)

• Role Conflict – conflict between job demands and employee’s personal standards

Procrastination• Delay action for no “good” reason

• Suggestions for controlling:• Calculate the cost of procrastination: e.g., reduce chance of promotion• Worst in, first out principle: tackle worst task first• Break task into manageable chunks• Make a commitment to other people: “I’ll give it to you on Friday/by

lunch• Remove mind clutter: eliminate trivial items from to do list• Fill your schedule – provides stimulation you had been receiving by

working up to deadlines

Effects of Stress in the Workplace• Mass psychogenic illness – also known as assembly

line hysteria. Isolation and suggestibility

• Burn out – results from overwork. Includes,• Emotional Exhaustion• Depersonalization• Reduced sense of personal accomplishment• Quantity of work may stay the same, but the quality declines,

depression, apathy, irritability, and boredom may occur

Workaholism

• “Addiction” to work because of anxiety and insecurity or because of a genuine liking for the job

• Healthy, work enthusiasts – usually have jobs with autonomy and variety, appropriate skills for job, and supportive families

• Unhealthy, workaholics – Compulsive, driven to perform job tasks. Often negatively impact co-workers

Treating Stress in the Workplace

• Organizational Techniques• Provide sufficient support for change• Provide sense of control through participation• Clearly define employee roles• Eliminate work over and under load• EAPs for stress reduction (teach coping strategies)• Provide opportunity for social support (formal or informal)

Individual Techniques for Stress Reduction• Exercise• Relaxation Training• Biofeedback• Behavior Modification