70 Mistakes Carpet Cleaners Make

and how to avoid them! In our two-part video series 70 Mistakes Carpet Cleaners Make – and how to avoid them, you will learn how to master all the professional techniques that can take your and your teams cleaning skills to the next level. If you have a carpet cleaning business, then mastering these techniques will definitely help you build clientele. If you have helpers who work for you, make sure they are not always creating costly mistakes. If you clean carpet as an employee, you need to ensure your boss is super impressed with your abilities. Either way, this exclusive program developed from over 40-years of my personal experience will place you above others who had to learn by trial and error. Mistakes are expensive. Often they bring your credibility into question and can get you replaced by others who are more skilled. Our video program will help you on your way to being a true expert in the carpet cleaning field. Here are just a few of the topics and problems you will learn to conquer:

• Omitting a pre-inspection of the carpet can get you into hot water. There might be problems with the carpet that the customer is unaware of, and then blames you for it when you finish cleaning

• Don’t overlook wrinkling problems. Learn the causes and the outcomes

• Don’t get blamed for excessive carpet wear • Make sure you know how to remove chewing gum, coffee stains, glue,

tar, paint, grease, cosmetics, rust, candle wax, red stains, and other difficult spots

• Learn the best ways to apply carpet spotters so your treatment doesn’t fail

• Don’t skip learning about the various carpet fibers • Ignorance about pH can come back and bite you • When will you need to include additives to your carpet cleaning

solution • Skipping proper job preparation can cause problems • Remove the dry soil by proper vacuuming • Get the TACT formula to start working in your favor • Common spotting techniques to avoid

• Dozens of things to master with low moisture cleaning

• Don’t make these common chemistry mistakes

• Knowing when a pre-scrub is required • The Dos and Don’ts of wand strokes • How to adjust the chemical mix for any job • Correct these mistakes made when

running a self-contained extractor • Don’t forget to monitor recovery rates • Preventing and correcting browning • Rotary extraction techniques to improve

quality and productivity In total you will learn how to prevent or correct 70 mistakes that carpet cleaners make.

These are all critical mistakes that could ruin any job, so make sure your helpers are fully trained. If you are working for someone else, this program will help accelerate your cleaning skills. And, if you own a carpet business, make sure your competition doesn’t get a head start on landing new accounts. Especially when difficult carpet was not previously cleaned to the customer’s satisfaction.

If you want to take your operations to the next level, you need to invest in this training today. Your choice: eversion downloaded to your computer where you can make your own backups and print out the manuals, or you can order the download version plus the hardcopies mailed to you.

Here are all the products you will receive in this exclusive carpet care training bundle -

IICRC approved Basic Skills Carpet Cleaning program including IICRC diploma. • Package contains 100-page manual and two

slide shows.

• Student versions of the IICRC program are also available without the slide shows and videos. Ideal for classroom training with several students.

Start or Expand a Carpet Cleaning Business • 250 power packed pages on marketing,

bidding, administration and comprehensive training to grow your business.

• Learn all the inside tips on starting or growing a successful carpet cleaning business.

Cleaning Managers Dashboard • A unique series of 40 spreadsheets that help you

run your entire cleaning business. • Shows how to import a free database for any zip

code to use for direct mail, telemarketing or canvassing.

• Helps with startup cost projections, tracking the effectiveness of all marketing strategies, and complete follow-up plans.

• Sharpens your bidding skills • Provides work orders, invoices, scheduling,

supply tracking, payroll, taxes, budgets, account retention strategies, KPI, P&L reports and self- rating evaluation of all management duties.

Detailing Upholstery • Master the understanding of soil composition, the fundamentals of

cleaning, maintaining indoor air quality, pH adjustments and working with stain destratification.

• Covers:

9 topics about supplies and equipment, 11 topics about successful spot removal Tips on deodorizing, drying, protectants and diagnostic checks for hot water extractors

Cleaning Performance Handbook • 250-power packed pages of how to best train and

motivate cleaning workers. • Contains over 35 strategies and programs to

implement new skills and improve quality.) • Exclusive CPR (Cleaning Performance Rating)

program adjusts quality and productivity rating for each worker and building (levels the playing field).

• Innovative In-Service Training Lessons. Forty-five ways to supercharge your training program.

• Twenty-eight strategies to improve cleaning productivity.

• Over 120 tips on solving difficult cleaning problems.

• Over 30 strategies to solve performance problems.

• Ten mistakes to avoid in cleaning carpets. • Ten mistakes to avoid in stripping and finishing floors. • Twenty-seven coaching skills that boost team performance. 70 Mistakes Carpet Cleaners Make – and how to avoid them Two videos with over one hour in critical training

Carpet Training Bundle – as shown above

Normal Download eversion price $564 On sale today $359.00 Price for eversion plus hardcopy mailed out $734 Now $459.00 Moredetailsbelow:

IICRC Basic Skills Carpet Care Training Carpet Care Strategies you will Master: • Soil prevention measures that reduce cleaning

frequencies • Five-Step systems approach to improved

efficiency • Mastering spot removal chemistry – what works

best • Remove and prevent re-occurring spots • Attacking challenging soil conditions • Balancing interim with restorative cleaning • IICRC’s 5-steps to total maintenance care –

meeting industry standards • Fiber specific cleaning demands • Understanding which of the five cleaning methods is right for you • Adjusting cleaning chemistry, aggression level, moisture level,

temperatures, dwell time and machine operation • Avoid ten major cleaning mistakes • Diagnosing machine performance and results • Improving Indoor Air Quality and safety precautions

Two modules 1 1/2 hours each: • Carpet Maintenance Theory - 69 slides • Carpet Cleaning Diagnostics - 65 slides • A third, personalized module is available at an additional cost to include

photos of your facility, equipment, chemicals, procedures and staff.

Carpet Maintenance Theory: • 1 ½ hour module Slide Presentation • Corrective VS Planned Maintenance • Soil Prevention - parking lot care, outside mats, inside mats &

containment • Systems Approach - soil prevention, vacuuming, spotting, interim

maintenance and restorative cleaning • Vacuum Maintenance - heavy, medium and light traffic patterns • Machine Maintenance - 5 tips • Principals of Cleaning • Composition of Soil • TACT Formula • Five Steps - dry soil extraction, soil suspension, soil extraction, grooming

and drying • Seven Categories of Carpet Cleaning Agents • Nine Types of Cleaners for the Restorative Process • Carpet Construction and Installation • Four Most Popular Fibers • Carpet Construction • Carpet Installation • Cleaning Systems and Methods • Eight Guidelines to Improve Indoor Air Quality • Five Recognized Cleaning Systems - Absorbent powder, Bonnet Spin

Pad (nine guidelines for proper use), Dry Shampoo and Encapsulation,

Rotary Shampoo (seven guidelines for proper use) and Hot Water Extraction

• Hot Water Extraction Guidelines - Cleaning agents (nine tips), Agitation (nine dos and don’ts), Water (five concerns) and Machines (ten tips)

• Safety Guidelines Carpet Cleaning Diagnostics 1 ½ hour module Slide Presentation • Ten major spot removal products • Spotting Procedures - avoid setting a stain or damage to the carpet • Eight Spotting Guidelines • Stain Delamination • Identifying four types of carpet damage • Understanding eight problems that affect appearance • Preventing operator damage • Six major equipment diagnostic skills for Hot Water Extractors • Six major guidelines for operation of Hot Water Extractors • Nine ways to improve extraction results • Become a Spot Remover Pro

Details of the IICRC diploma: 1. Simply purchase, download, and study the program, including the 100-

page instruction manual and two slide presentations. 2. When finished, complete the test found in the back of the manual. Email

the answers to us and we will grade it and email a diploma to each student who passes. Students are allowed to re-test should they initially fail the test.

3. The first diploma is free and customers can purchase additional diplomas for as many employees as desired for $25 each. Successful completion of the test is required for each diploma.

4. Supervisors who desire to hold an employee training class must agree to testing requirements of not altering the class materials, providing a safe classroom environment, a suitable learning environment, support a code of ethics including dignity and respect for all students, follow class curriculum as approved by IICRC and agree to confidentiality and integrity in administering all tests.

Student manuals can be purchased for classroom training.

Start or Expand a Carpet Cleaning Business

Chapter I. Overview 1. What Can I Expect? 2. Are You Ready to Build Your Own Business? 3. Should I Purchase a Franchise? 4. Wearing Many Hats 5. Before You Start 6. Startup Basics 7. Business Structure 8. Income Projections

Chapter II. Marketing Building Your Business Income – Twenty-Five Strategies:

1. Acquire Superior Training and Knowledge of the Business 2. Develop a Business Plan 3. Identify Your Market – Who Are Your Best Customers? 4. Evaluate Your Competition 5. Develop a Winning Pricing System 6. Consider Your Marketing Options 7. Develop and Maintain Exceptional Inbound Phone Call Response 8. Prospecting Centers of Influence 9. Earn Constant Referrals from Word-of-Mouth Advertising 10. Market to Your Existing Customers and Develop Raving Fans 11. Sell the Thoroughness of Your Service 12. Convey a Professional Image 13. Perfect Your Spot Removal Demo and Sales Presentation 14. Prospecting Guidelines 15. How to Master the Art of Canvassing 16. Telemarketing Commercial Accounts 17. Track your Advertising Costs 18. Direct Mail – What Works Best 19. Prospecting Commercial Accounts 20. Tips on Presenting Your Proposal 21. Strategies for Residential Customers 22. Selling Add-Ons 23. Differentiation Overcomes Price Objections and Stalls 24. Review of the Sales Process 25. Review of Promotional Ideas

Chapter III. Bidding • Pricing Guidelines • Pre-inspections • Working the Commercial Market • Pricing Commercial work • Carpet Inspection form • Cleaning Production Rates • Carpet Cleaning Difficulty Factors • Carpet Cleaning Pricing Guidelines • Expense-Based Profit Calculations • Writing Your Proposal • Follow-up • Tracking Production Rates

Chapter IV. Customer Service • Delivering “Knock Your Socks Off” Service • Pre-inspections – Your Insurance Policy • Building Customer Trust • Strengthening Relationships Through Good PR Efforts • Teaching Your Staff about Impression Points • Improving Customer Satisfaction Levels • Customer Satisfaction Surveys • Keep Each Customer for Life • Improving Customer Communications • Account Retention Plans • Maintaining Customer Loyalty • Understanding Perceived Value • Understanding Quality, Cost and Value Ratios • Marketing Continuous Process Improvement Programs • Marketing Superior Customer Service • Handling Customer Complaints or Problems • Specific Steps for Handling Complaints Chapter V. Administrative • Proper Business Management is Crucial • Benefits of Self-employment • Name Selection (a critical decision) • Business Organization Structure (which is best for you) • Setting Up a Home Office (important filing categories) • Zoning Laws for a Home Businesses • Borrowing Money • Crunching the Numbers (tracking profitability) • Getting Paid (invoicing and billing tips) • Extending Credit and Terms (when and how) • Handling Slow Payments (using the best strategies) • Managing Cash Flow When Things are Tight (7 priorities) • Protecting Your Revenues (documenting your money trail) • Accepting Credit Card Payments (when do you need it) • Integrity – Practice It or Suffer the Consequences (12 considerations in

keeping honest) • BBB Accreditation (8 pillars of integrity for BBB accreditation) • Operational Excellence (5 major programs to implement) • Preparing for Growth (7 sources to use when preparing to expand) • Building a Team (rewarding what is important) • Recruiting and Hiring Workers (good sources and policies) • Pre-employment Interview (how to probe for performance and quality

issues; • assess integrity, competency, attitude, dependability, and motivation) • Staffing for Success (10 must do policies and procedures) • Hiring Sub-contractors (Short 6 question test) • Non-Compete Agreements (what works) • Employer Hiring Liability (6 pre-qualifications) • Training Your Staff (13 huge benefits) • Seventeen tips to improve your training skills • Training objectives for carpet care (gain these 6 skills) • Seven Habits of a Highly Effective Cleaning Technician • Tracking Growth (identifying what is working) • Suppliers/Vendors (select friends not foes)

• How to Manage your Time (13 factors to learn) • Stop Running Late (5 tips to follow) • Process improvement (6 steps the experts use) • Negotiate for Success (13 steps for success) • Overall Performance Goals (10 guidelines for running a sound business) • Training Programs (5 major benefits) • Workplace Cooperation (9 things you can emphasize) • Develop and Implement Your Own Training Program (using the ATTACK

acronym) • Implement a total business system (documenting your policies and

procedures) • Striving for Excellence (fine tuning your service delivery plan) • Learning Tenacity (how to never give up) • Scheduling Jobs (don’t be late) • Staffing Your Office (when do you hire office help?) • Self-Management for Top Performers (12 goals to pursue) • Communication Styles for Leaders (Follow these 10 suggestions to

improve communications) • Coaching Steps (6 ways to solve people problems) • How to Encourage Your Team to Work Together (10 steps to follow) • Motivating Employees (understanding the pain of failure and pleasure of

success) • The Best Ways to Praise Your Employees (5 tips to follow) • Eliminate Inferior Performance and Poor Attitudes (8 bad habits to

correct) • Maintaining Quality (understanding and setting quality scores) • Quality Assurance, Quality Inspections and Breaches Correcting 5

common complaint sources) • Missing Detail Work (developing an eye for detail) • Service Attitudes (taking care of business) • Profit Sharing Guidelines for Technicians (exploring 8 qualifications) • Dealing with theft (7 steps to follow) • Keeping Employees Honest (accountability factors) • Legal Compliance (don’t be guilty of these 5 violations) Chapter VI. Production • Carpet Cleaning Equipment and Supplies • Equipment Selection • Tool selection • Scrub Wand Techniques • Rotary Extraction with Truck-Mounts • CRI Seal of Approval • What is Green Cleaning? • Moving furniture • Determining Carpet Damage – Not Correctable by Cleaning • Residential Cleaning Procedures • Pet Stain Removal • Spotting Tips • Pre-soak Benefits • Use of Solvents • Spotting Kits • Difficult stains • Fabric Protectors • Stain Resistant Carpet

• Carpet Grooming Procedures • Carpet Repairs • Commercial Cleaning Procedures • The Need for a Dual Process • Spot Removal Procedures • Bonnet Cleaning Procedures • Progressive Cleaning • Production Rates • Industry Cleaning Times • Actual Job Cleaning Times • Equipment Maintenance • Cleaning Ownership • Process and Productivity Improvements • Productivity upgrades • Vacuum Procedures • Quality Tips • Productivity Tips • Cleaning Greasy Restaurant Carpet CleaningManagersDashboard40 Spreadsheets to run your entire carpet cleaning business Start-up checklist - Contains a basic check list to help you start a new business. It helps you organize the activities and tasks that must be accomplished to get your business up and running. This worksheet becomes your master To-Do list.

Start-up Budget This spreadsheet helps you project your start-up costs. It also shows a pie chart to visualize your expenses.

Marketing Plan The Marketing Plan helps you create and track detailed plans to expand your revenues by adding more customers.

Prospects The Prospects spreadsheet allows you to import a data list found at most public libraries. This is especially helpful for direct mail and telemarketing to commercial accounts.

CRM The Customer Relationship Management Follow up allows you to copy leads from the Prospects page, to develop a comprehensive follow-up program.

Marketing Tools This page contains letters and email formats that can be copied and pasted into an email, or printed and mailed to your prospects.

Create Labels Instructions on how to set up your mailing lists so the labels will print directly from the worksheets.

Other CRM's This page shows links to other websites that offer free CRM programs, or a free trial.

A detailed spreadsheet that allows you to enter all of your business income and expenses to determine your current breakeven point. Then, you project your desired income to determine how much profit must be added to each job. Once you enter the desired gross billing rate, the spreadsheet will also show how much a square foot to charge.

$ Calc for carpet This pricing form can be taken to any job. It allows you to view and rate all the common difficulty variables that will affect the job time, and the production rate. By determining your desired overhead and profit, and adding it to the total, the spreadsheet calculates the price per square foot to charge on each commercial job.

$ Calc for floors This pricing form can be taken to any job. It allows you to view and rate all the common difficulty variables that will affect the job time, and the production rate. By determining your desired overhead and profit, and adding it to the total, the spreadsheet calculates the price per square foot to charge on each commercial job.

Large Bids This form allows you to enter the dimensions of each area for a large commercial facility. Then, you enter a Difficulty score and the spreadsheet prints out a detailed price list for you and the customer.

Proposal A handy estimate or proposal form that can be used to quote jobs.

Price Tracking This spreadsheet allows you to track all proposals from the $ Calc estimate sheet. Once you enter the job time, the spreadsheet shows your production rate and gross earnings per hour.

Competition This page allows you to collect pricing information from other cleaning companies, and view the price comparisons. It becomes a great tool to evaluate the competition.

Bid/no bid A handy check list to help identify if you have the resources to handle an extra-large bid.

Weekly Schedule Allows you to enter the work schedule each week for all of your jobs. It tracks the jobs, the dollar amounts, job details, and links to a map. It also shows a graph of your weekly earnings compared to your goal for the week.

2-3 Van Schedule Allows you to enter the work schedule for all jobs each week and for up to three vans.

Work Order This form can serve as a job ticket for each job. It is best used to describe in detail, the exact job. It can be turned back in, to verify the work has been completed, and to serve as salary earnings that are due to the worker.

Invoice Creates an Invoice that totals the job price, and can be mailed, or emailed to the customer to request payment. This spreadsheet allows you to create a master with your company info, and then duplicate it as many times as desired. You can automatically fill in the customer info with a copy and paste function, and also sort to locate any Invoice in the system.

Weekly Hours This spreadsheet allows you to enter the weekly hours for each worker. It automatically calculates how many hours for the week are projected per worker.

Job Summary Allows you to record job billing amounts, notes about each job, and track the follow-up date for call-backs.

Rework Allows you to record each phone call for re-works, problems, call-backs, or complaints. Track the reasons by worker, and resolve challenges to improve future results.

Equipment Allows you to track all of your equipment including purchase date, vendor, current location, repairs, parts, replacement date and overall rating.

Chemical usage Keep track of all of your cleaning products to know how much you use each month, and the total cost.

Suppliers Keep accurate records of all suppliers or vendors where you purchase your equipment and chemicals. Tracks pricing and contact info.

Employees Helps keep track of all employees with the important information for each worker.

Time Cards These cards can be used for employees to record the hours they have worked each week.

Payroll Calculator Calculates the gross and net pay for each employee.

Employee Taxes Calculates exact payroll deductions in each category for all employees.

Pay Stubs Displays employee payroll income and deductions to accompany paychecks.

Absenteeism This chart records and tracks time-off for each worker.

Mileage Log This form can be printed and used to track mileage for each company vehicle.

Tech Progress Can be used to track the overall performance of each technician including up-sells that may qualify for addition commissions.

Calendar Daily calendar to organize your work.

Checking Acct Allows you to enter all of your deposits, checks and credit or debit card expenditures. The spreadsheet keeps track of your current checking account balance.

Budgets Allows you to establish a budget amount for each expense category, and then enter the actual amount. The spreadsheet calculates the amount over or under.

Taxes A list of 74 possible tax deductible expenses with links to the IRS details.

KPI A handy worksheet to track company performance by listing Key Performance Indicators.

Account Retention The Account Retention Plan spreadsheet shows 13 areas that must be considered, tracked, and improved to excel in account retention.

SWOT The SWOT worksheet stands for: Strengths, Weaknesses, Opportunities and Threats. It allows you to evaluate your market and business plans to capitalize on your strengths and improve your weaknesses. Time spent analyzing your business, can ensure your continual growth.

P & L Profit and Loss or Income/Expense Statements are used to determine your level of profitability. It also provides data that shows any positive or negative trends.

Manager Rating This spreadsheet allows you to evaluate and score 47 of management skills as they relate to building a successful business. This is a great tool to track your progress, or areas that need improvement, on your way to success.

Detailing Upholstery Chapter I. Scope and Objectives of this Program Dozens of professional cleaning fundamentals and procedures. Sixteen major skills in detailing upholstery Chapter II. Cleaning 101 Soil composition Fundamentals of cleaning Cleaning basics Indoor air quality Understanding pH Understanding Stain Delamination Chapter III. Supplies and Processes Preparation and Supplies Pre-testing The cleaning process Light clean / Touch ups Cleaning headboards, sun visors, and upholstered dividers Pre spotting Evaluating the soil Understanding cleaning agents Cleaning Codes Chapter IV. Specialty Spot Removal Tips Spotting steps to follow Ink removal Tar removal Asphalt stain removal Urine removal Red dye removal Chewing gum and adhesive removal Candle wax removal Recurring spots Fugitive dye removal

Spot removal steps according to the Carpet & Rug Institute Chapter V. Deodorizing Deodorizing carpet and fabric Oxygen based deodorizers Enzymes Biocides Ozone machines Chapter VI. Drying and Protectants Accelerate the drying Fabric protectants Chapter VII. Fibers Cleaning microfiber Checking the fiber type Chapter VIII. Equipment Diagnostics for Hot Water Extractors Six items to check on hot water extractors Was the problem with the chemical, the equipment, or the technician? Ten items to examine. Chapter IX. Q & A - Fifteen more topics to review Chapter X. Safety First – 23 items to remember Chapter XI. Glossary – Definitions of 59 commonly used terms Cleaning Performance Handbook Supervisor and Manager Training Manual Step 1 - Getting Started with Analysis and Planning

· How to evaluate, plan, implement, manage and maintain improved results with lower costs

· Controlling input and improving throughput to enhance output · Rate your current departmental

performance 1-10 question survey Step 2 - Process Improvement

· Using value engineering to assess importance and cleaning frequency for all operations

· Developing a winning game plan starting with a sequential work flow · Eight steps to organize and streamline supplies · Improving orderliness · Strategies to reduce seven major hindrances · Work simplification – 11 guidelines to shorten cleaning cycles · Mastery of Motion Economy – 18 tips in analyzing personal

efficiency · Identifying delays and bottlenecks

· Understanding motion time study basics –11 elements · Engineering a cleaning flow system · Fourteen elements that affect new worker break-in rates · Accelerating the mundane to focus on details · ISO overview from a leading expert · Twenty-three topics for interactive training

Step 3 – Quality Improvement · Understanding seven definitions of quality · Twelve losses caused by substandard quality · Six reasons why quality should be Job 1 · Seven steps to QI (Quality Improvement) · Deming’s TQM approach · Ten areas that are beyond the workers control · Importance of customer surveys and quality scorecards · Five major causes of complaints · 20 item QC inspection – rating % of cleanliness · Six factors that affect scorekeepers rating procedures · Quality offset ratings – 10 conditions that can make 100% quality

scores impossible · Diagramming quality graphs · Control charts to monitor progress · Importance of benchmarking to identify and imitate best practices · Projecting increase/decrease in cleaning frequencies · Flow chart to solve 6 major cleaning deficiencies · Techniques in training workers to develop an eye for detail · Upgrading results by rating appearance of all surfaces on a scale

of 1-10 · Instill cleaning ownership within staff members · How timing problems impact tolerance levels · Gap analysis – how far are we from achievable competence? · Nine steps to solve major cleaning defects · Developing self-directed work teams · Complaint responses and handling non-quality issues · 35 item Quality Improvement Checklist

Step 4 – Productivity Improvement · Major deficiencies with the cleaning process, supplies, equipment,

management and staff (36 items) · Six policies that create bureaucracy · Eleven ways to reduce soil input · Sixteen attitude builders that increase productivity · Sixteen attitude problems that decrease productivity · Fifteen solutions to staff performance problems · Cleaning variances – a scalable rating for the eleven major

productivity hindrances · Productivity improvement checklist · Fourteen interactive discussion topics for training classes

Step 5 – Overcoming resistance to change · Typical emotional responses to uncertainty and change · Eight steps in handling resistant attitudes · Motivation and conflict resolution · How to overcome 7 major performance excuses · Checklist for managing change

· Eight discussion topics that encourage acceptance Step 6 – Cleaning with Teams

· Seven objectives in establishing teamwork · Understanding basic requirements for cleaning with teams · Team VS Zone cleaning – 16 comparisons · Sixteen strategies to establish cooperation · Understanding the division of major work tasks · Workloading for team success · Using a Gantt chart to allocate team assignments · Charting work divisions for office cleaning, floor and carpet care · Team results checklist (15 items) · Twenty-eight topics for in-service discussions regarding

implementation of team cleaning

Step 7 – Effective Training Programs · Thirteen benefits of providing comprehensive training · Measuring the gaps between skill deficiency, skill proficiency and

actual performance · Identifying the learning styles of trainees · Seventeen tips to improve your training skills · Training the whole person: head, eye, hand, foot, heart and

providing feedback to the ear · Skill assessment tests · Seven habits of a highly effective cleaning tech · Using the Pocket Pal system to track job assignments

Step 8 – Become a Winning Coach · Self-test: What kind of manager are you? · Developing a win/win management style · Seven leadership styles to avoid · Seven important character traits of a leader · Six ways to better achieve results through others · Code of behavior for team members

Step 9 – Troubleshooting Cleaning Problems

· Over 100 innovative and workable solutions to common cleaning problems

· Specific answers to challenges with trash removal, dusting, detail cleaning, vacuum cleaning, dust mopping, wet mopping, burnishing, scrub and recoat, stripping, carpet maintenance and restorative cleaning

Step 10 - Procedures that save time and improve quality

· Over eighty cleaning tips that will speed up cleaning times and improve results

· Innovative solutions to make the job easier Ready to order? Hold control and click to go back to the order page!