7 STEPSTO NEGOTIATINGYOUR BUSINESSPROBLEMS AWAY

2. Decide on your

preferred outcome

What do you mostwant to achieve? E.G,getting paid, makingyour point, retaining

the client

3.Decide on the

minimum outcomeyou will settle for

4.Script some possible

conversations

Outline key points,possible comebacks,counter-arguments

If you can't getexactly what you

want, what's the dealbreaker?

5.Confront the person,then walk away

Keep calm and followyour script. Give theother person time toconsider your words

1.Outline the situation

for yourself

What is the mostimportant aspect of

the problem?

Infographic createdby Sharon Hurley Hallwww.sharonhh.com

6.Set a deadline for

resolution

Don't let the situationfester unresolved

for weeks

7.Do a post-mortemthen let it go

See how you couldhave changed theoutcome and makenotes for next time