6th annual hr shared services & outsourcing summit

GAIN TRANSFORMATIVE HR INSIGHTS AND LEARN HOW YOU CAN: • Enhance the productivity of your HR shared services center • Streamline costs and improve efficiency without losing key functionality • Transform HR into an enabler of business strategy through effective

talent management, succession planning, and workforce analysis tools • Optimize your approach to HR outsourcing to achieve significant cost savings

and service enhancements • Capture and analyze key HR metrics to drive continuous organizational

improvement • Coordinate shared service centers on a global basis for maximum

productivity • Bring your mature shared service center to the next level

“The event was extremely helpful – an outstanding cross-section ofattending companies, a great mix of topics, and plenty of detail in the casestudies. I’d make a big effort to attend again.” - HR Director, Ascension Health

Member Discount: Save an extra 10%! See page 7 for details.

Sreekanth KVP, Global HR OperationsCA

Claire St LouisVP, Talent and Career DevelopmentUnited Water

Leanne AndersenSenior Director, HROperationsBest Buy

David IbarraDirector, HR MetricsWellpoint

CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS

6th Annual

HR Shared Services& Outsourcing Summit

TM

MAY 18 – 20, 2009THE ALLERTON HOTELCHICAGO, ILLINOIS

Transforming HR into a Partner of the Business:Adding Value & Driving Efficiency through Shared Services, Outsourcing & Workforce Analysis

PRESENTS

Call us at 1-646-253-5526for Best Possible Pricing

HRCI CREDITS AVAILABLE

Media PartnersConfirmed Sponsor

➔ Outstanding speakerfaculty, featuring 25+ HRthought leaders

➔ Latest strategic content onHR Outsourcing & HRTransformation

➔ Interactive roundtablediscussions: Hear howyour peers are tackling thesame challenges as you

➔ VP Think Tank, enablingexclusive networking withsenior HR leaders

➔ 80% of speakers new tothe agenda for 2009

NEW FOR 2009

• Microsoft • CA • United Water • Best Buy • Astrazeneca • WW Grainger • Medco • International Paper • Wellpoint • National

Reconnaissance Office • Department Of State

NEW speakercompanies for 2009:

LEVERAGE THE WISDOM OF 25+ SENIOR THOUGHT LEADERS, INCLUDING:

HRCI Credits Available!

2009 Sponsor:

This program has been approved for up to 24 recertification credit hours through the HumanResource Certification Institute (HRCI). For more information about certification or recertification,please visit the HRCI homepage at www.hrci.org.

LEARN FROM TODAY’S LEADINGTRANSFORMATIONAL HR LEADERS:

Sreekanth KVP, Global HR OperationsCA

Leslie WaltkeVP, HR Shared ServicesSAP

Claire St LouisVP, Talent and Career DevelopmentUnited Water

Mike AsberySenior ManagerCompensation & Benefits, Microsoft

Dan WildCFO & SVPJT3

Leanne AndersonDirector of HR OperationsBest Buy

Cindi BasenspilerVP, HR Shared ServicesAcuity Brands

Mike WestHR Metrics PartnerAstrazeneca


Scott LacyDirector, HR OperationsInternational Paper

Ilene ColinaVP, Human ResourcesQinetiQ North America

Richard ByeDirector, Global HR Service CentersDell

Ellen HirschDirector, Human ResourcesWW Grainger

John BlowersDirector of Global HR Services and SolutionsAMD Global Foundry, & Best-SellingAuthor, Tilt

Sreeni KutamSenior Director, HR OperationsMedco

Nikki ChampagnieDirector, HR Shared ServicesState of Georgia

Peggy PhilbinExecutive Director, Shared ServicesDepartment of State

Sharon SmithDirector, HR Shared ServicesIKON Office Solutions

Debbie RidleyProgram Director, Leadership Development& Succession ManagementNational Reconnaissance Office

Mary K ByersDirector, HRNational Reconnaissance Office

Dana TaylorHR DirectorCiena

Christopher BohmeFormer Director of Human ResourcesCitigroup

Angela KeisterDirector, Organization DevelopmentAdvocate Healthcare

Adam FeirsteinFormer VP, Global HR OperationsHertz

P.S. Maximize your learning

experience by attending our

interactive workshops! See

page 3 and register today!

2 CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS

6th Annual

HR Shared Services& Outsourcing SummitDear Colleague,

Given historic economic conditions, it’s more important than ever that HR leaders leverage thedramatic economies of scale that are available to them through shared service structures andoutsourcing arrangements. And for more mature companies – those that have already made thetransition to an HR shared service model – there is an urgent need to re-align the kinds of servicesthey offer with increasingly tough business challenges. Talent – how to find, acquire, and develop it within your organization – is rapidly becoming the mostimportant differentiator in a globalized economy, creating exciting opportunities for “transformed” HRfunctions to play a truly strategic role in the business. As transactional services become increasinglyautomated, HR can become a partner to the business in new ways and enhance core processes likesales, marketing, engineering and product design. Playing a role in the top-line of the business is theessence of HR transformation, and will become increasingly critical as the global economy falters.The event brings together senior HR leaders in an exciting interactive forum, delivering best practicecase studies aimed at optimizing every stage within the HR transformation process. From “101” styletopic introductions for those new to shared services and outsourcing, to detailed case studies on trulytransformational programs, it’s the only event that guarantees a return on your time out of the office:whatever the maturity level of your HR service offerings. The 2009 program features a number of exciting innovations designed to maximize the value of yourparticipation. If you’re a VP, for example, you’ll have the opportunity to exchange best practices withyour peers at our exclusive VP Think Tank session (see page 4-5), taking place at 1.30pm on May19th. And for non-VP attendees, you’ll have a selection of interactive roundtables to choose from,enabling you to brainstorm solutions to your toughest challenges. The speaker faculty has been givena dramatic make-over, with 78% of our speakers new for 2009 and almost half at VP level orabove. We’re delighted to announce exciting case studies from some of the most innovativeorganizations in the world, including Microsoft, SAP, the National Reconnaissance Office, Dell,AstraZeneca, Medco, United Water, and WW Grainger, to name just a few.

Please take a few minutes to read through this agenda and visit our website atwww.iqpc.com/us/hrsharedservices for updates on creating a business case for attending.I look forward to meeting you in Chicago for this exciting event!Kind regards,

Toby DonovanDirector, HR DivisionShared Services & Outsourcing Network

Enwisen helps companies improvethe delivery of HR Services whilereducing the cost.

Enwisen’s AnswerSource HR Shared Services/Case Management isthe industry’s only HR-specific shared services solution thatcombines call tracking software with a personalized, searchable HRknowledgebase – enabling call center reps to provide fast,accurate and consistent inquiry resolution. The knowledgebasealso integrates with the AnswerSource Workforce Portal –promoting the ability for employees and managers to get theirown answers in Tier 0 self-service mode … “after all the best callis the one that is never made.” The AnswerSource HR SharedServices/Call Center:

• Provides CSRs with on-demand access to any member of theworkforce’s personalized policies, benefits, onboarding formsand more

• Promotes first-call resolution • Increases call volume productivity • Speeds time-to-productivity for service reps • Promotes accuracy and consistency • Manages tickets easily with dashboards and reports • Helps companies reduce their annual cost-per-employee for

HR services by up to 45% • Offered as a Software as a Service solution – easily deployed

and fully maintained by Enwisen.

Website: www.enwisen.com

8:00 – 11:00 7:30 Registration for Workshop A

What you will learn:• Auditing your internal capabilities, to determine what to outsource

and what to keep in-house• Optimizing the relationship structure with your HRO partners: single-

source vs. multi-source• Creating clear, transparent SLAs to drive the performance levels of

your HRO partner• The softer aspects of relationship management: Creating a true

partnership beyond contractual obligations• What to do when things go wrong: How to negotiate an exit from

an HRO agreement or re-negotiate a new deal

• HRO for the long-term: Understanding how to future-proof yourHRO agreement, enabling flexibility around future requirements andtechnological developments

How you will benefit:• Avoid the pitfalls associated with hastily constructed outsourcing

arrangements• Create a flexible HRO model allowing for fluctuations in future demand• Get the best possible value from your outsourcing partner: What to

insist on in an outsourcing arrangement, and what to avoid

Scott Lacy, Director, HR Operations, International Paper

11:15 – 2:15 11:00 Registration for Workshop B Lunch will be served

What you will learn:• Best practices for deploying Tier Zero, Tier 1 and Tier 2 response• The technology components of a multi-tier approach to HR Shared

Services – including integrated portal, knowledgebase and casemanagement solutions

• The business model for deploying HR Shared Services technologiesfor both mid market and large market employers – a model thatworks for you whether you have 1,000 or 100,000 employees

• Key performance indicators and metrics to measure ROI• How HR Shared Services technologies promote successful HR

Transformation

How you will benefit:• Improve the delivery of HR services with fewer resources and at a

lower cost – reduce annual cost-per-employee for the delivery of HRservices by 20-40%

• Promote the ability for employees to answer their own HR questions80-90% of the time

• Create an HR Shared Services Center that handles higher volumewith fewer reps – with 80% first call resolution

• Speed CSR rampup time to days vs. weeks• Reach key performance indicators in just months

Workshop Leaders: Jim Scully, Founder, HR Shared Services Network

Barbara Levin, SVP Marketing & Customer Community, Enwisen

HR Shared Services Technology: A Multi-Tier Approach to HR Service Delivery

5:45 – 8:45 5:30 Registration for Workshop D Dinner will be served

You’ve set up your shared service center, and now you’re faced withthe task of expanding it. In this extended workshop session, hear howJohn Blowers and Geoff Dubiski expanded the scope of an HR sharedservice center more than 30-fold, from a center set up to service 3,000employees, to one that serviced the entire workforce of 110,000!

What you will learn:• Leveraging ideal beta partners to determine scalability of model• Deciding between insourcing v. outsourcing • Understanding the nuances of shared services vendor selection and

management • Expanding a shared services operation • Developing and evolving meaningful, customer-centric metrics • Undergoing a commercialization exercise to truly understand the

value proposition

How you will benefit:• Learn how to deliver value to the organization on day one • Discover how pricing plans can drive growth and expand service

offerings • Determine appropriate growth strategy for your shared services

operation

John Blowers, Director of Global HR Services andSolutions, AMD Global Foundry, & Best-Selling Author,Tilt

Geoff Dubiski, Managing Director & Chief Talent Scout,Sumner Grace

Growing an HR Shared Services Operation...Without the Growing Pains

2:30 – 5:30 2:15 Registration for Workshop C

What you will learn:• Determining the right operating model for your shared service center• Creating an effective business case for an HR shared services center:

Achieving clarity on the information you need to deliver for executivebuy-in

• Understanding how to build an effective project team• Solving the staffing puzzle: Tips for identifying and sourcing top

talent into your shared service center• Redesigning processes to maximize buy-in from your internal

customers• Selecting the right technology platform for your shared service center

• Managing the impact of your shared service center on organizationalculture and morale

How will you benefit:• Exposure to the lessons learned from hundreds of HRSS

implementations• Create a shared services strategy that’s truly cost-effective, delivering

clear return on investment• Brand your shared services center effectively to

maximize uptake

Scott Manning, Partner, ScottMadden Inc

HR Shared Services 101: The Fundamentals of Designing, Building, Launching and Operating Shared Services for Human Resources

Achieving Best Practice In Human Resource Outsourcing: Determining The Most Suitable HRO Model For The Long-Term Requirements Of Your Business

Pre-Conference Workshops Monday, May 18, 2009

Back by popular

demand!

3Media PartnersSponsor

Main Conference Day One Tuesday, May 19, 2009

7:30 Registration & Coffee

8:00 Chairperson’s Welcome and Opening RemarksBarbara LevinSenior Vice President, Marketing & Customer CommunityEnwisen

8:10 Opening Keynote: Choosing The Right OperatingModel For Your HR Transformation Program:Striking The Correct Balance Between SharedServices & Human Resource Outsourcing• Defining HR Transformation: Playing a more strategic role in

the top-line of your business• Leveraging HR to support revenue-critical processes related to

sales, marketing, engineering and product design• Linking the strategic orientation of your HR organization to

the needs of your future business through workforce analysisand succession management tools

• Designing an effective operating model for your“transformed” HR organization, optimizing the balancebetween outsourcing and shared service structures

• Enhancing the communications between your outsourcingpartners and internally managed shared service centers, tomaximize efficiency and reduce the possibility of duplicatedactivity

• Creating an operating model capable of continuousimprovement, and designing metrics to measure theeffectiveness of that model going forward

Sreekanth KVP, Global HR OperationsCA Inc

8:55 Joint Case Study: HR As An Enabler Of BusinessTransformation: Creating A Holistic Talent &Development Strategy To Enhance SuccessionManagement • Optimizing the interview process to identify leadership ability

and collaborative expertise• Creating transparency across the intelligence agencies about

senior roles becoming available, and the kinds of skills andqualities required for them

• Combining succession planning with learning anddevelopment: Designing development plans for suitableinternal candidates before the role becomes available,enabling on-the-job training to upskill in time

• Shifting the organizational culture across the intelligenceagencies by more effectively motivating collaborative activityrather than individual performance alone

Debbie RidleyProgram Director, Leadership Development & SuccessionManagementNational Reconnaissance Office

9:40 Panel Discussion: HR 2020: Looking Into TheFuture Of The HR Function• Forecasting the continuing impact of the global economic

crisis on the strategic priorities of corporate HR organizations

• Analyzing the relationship between global economic pressuresand the emergence of alternative HR operating models

• Looking into the future of HR technology: Examining theimpact of increasing technological sophistication andcomputing power on workforce analysis techniques andhuman capital intelligence

• HR 2020: What is the future of the HR function in themedium term? How will HR support the businesses oftomorrow?

Sreekanth KVP, Global HR OperationsCA Inc



10:25 Morning Networking Break

11:00 Optimizing Your Global Shared Services Model:Getting The Delivery Right For MaximumProductivity• Choosing the right model: Determining whether your

business would be better served by national, regional, orglobal shared service centers

• Balancing the advantages of local area and culturalknowledge with the economies of scale to be achieved byglobal centers

• Designing and implementing a global shared servicesgovernance model, to enhance the consistency of your globalHR service delivery


11:45 JT3 Case Study: Unleashing The Full Potential OfComprehensive Outsourcing To Drive CostSavings Throughout Your HR Operations• Understanding the market pressures that favor the uptake of

comprehensive outsourcing models:- Cost pressures- The need for consistent service quality- Organizational focus

• Optimizing the structure of your comprehensive outsourcingarrangement to enhance cost efficiency and flexibility

• Driving performance through optimally designed service levelagreements and incentive structures

• Enhancing the softer aspects of your outsourcing relationship

Dan WildCFO & Senior Vice PresidentJT3

12:30 Networking Lunch

Case Study Interactive Session NetworkingOpportunity


“The HR Shared Services Summit was a unique opportunity for HR shared serviceprofessionals to benchmark, exchange best practices, and get up to speed with

the latest transformational models. An unmissable meeting!”- Secret Holland, HR Director, Southern Company

2:30 HR Shared Services In A Difficult Economy:Cutting Costs While Remaining Efficient• Performing a cost-benefit analysis of your existing shared

service operations • Performing an internal audit to identify the most suitable

areas for cost-savings and efficiencies• Using automation technology to reduce the cost-base of your

shared service center: How long before you see a return oninvestment?

• Managing the cost-effectiveness of your vendor relationships

Cindi BasenspilerVP, HR Shared ServicesAcuity Brands

3:15 From Transactional Agents To Strategic BusinessPartners: Rethinking The Role Of The HRProfessional Within IKON Office Solutions• Identifying & automating transactional HR services • Redesigning the HR business role:

- Responsibilities - Skills - Aptitudes & Capabilities

• Mapping out the higher-level, strategic services that fallwithin the remit of the new position: - Succession planning - Workforce analysis - Leadership development

• Maximizing the value to the business by enhancing awarenessof higher-level HR capabilities

Sharon SmithDirector, HR Shared ServicesIKON Office Solutions

4:00 Afternoon Networking Break

4:30 Creating A Shared Service Center Within AMature Organization: How Microsoft Created ACentralized Function For Systems ImplementationIn The Compensation & Benefits Department• Identifying a value proposition for the shared services organization• Defining the service offerings to provide• Balancing the drive towards a long term vision with hitting

short term milestones• Building and transitioning a new team to meet the evolving

needs of the business• Engraining process thinking and measurement into the

function

Mike AsberySenior Manager, Readiness & Operations forCompensation & BenefitsMicrosoft

5:15 Panel Discussion – Striking The Right BalanceBetween People & Technology: Optimizing TheAutomation Model To Ramp Up The ProductivityOf Your HR Services While Retaining The HumanTouch • Achieving visibility over the full range of technologies

available to enhance the productivity of the HR sharedservices center:- Skill-based call routing- Interactive voice response systems (IVRs)- Dashboarding technology

• Determining the most effective strategies for helping youremployees get the full benefit from your IT systems:- Usability testing- Training & development plans

• What is the proper extent of automation? Identifying thenon-negotiable points of human contact within the sharedservice structure

Peggy PhilbinExecutive Director, Shared ServicesDepartment of State


Christopher BohmeFormer Director of Human ResourcesCitigroup

6:00 Close of Conference Day One


5

1:30 Interactive Roundtable DiscussionsAfter an insightful morning of case studies, panels, and presentations,this is your opportunity to debate your most critical issues in intimategroups of your peers. Brainstorm solutions, make important newcontacts and ask the questions you really need answers to. But hurry!Places are strictly limited to 12 delegates on each table, so make sureyou register well in advance to be sure of your first choice.Roundtables will take place on the following key topics:• HRSS & Stakeholder Management in the Public Sector• Branding Your HR Shared Services Initiative To Gain

Maximum Internal Buy-In• Change Management For HR Shared Services• Developing HR Personnel for Business Transformation

VP Think Tank: Identifying Opportunities in aDown EconomyThe VP Think Tank is an hour long discussion mini-track limited to12 VP+ level participants to discuss executive- level strategiesrelating to HR transformation, shared services, and outsourcingmodels. There are two levels of participation: You can be among aselect group of leaders that will bring to the forefront one topic ofinterest or challenge you are facing right now. Or you can be anattendee and take advantage of a networking opportunity that isfocused on your specific needs, at your level of seniority. Alreadyconfirmed participants include:

Sreekanth K, VP, Global HR Operations, CA Inc

Leslie Waltke, VP, HR Shared Services, SAP

Claire St Louis, VP, Talent and Career Development, UnitedWater

Dan Wild, CFO & SV, JT3

Cindi Basenspiler, VP, HR Shared Services, Acuity Brands

Ilene Colina, VP, Human Resources, QinetiQ North America

Want to submit your VP for the Think Tank? E-mail your nomination to [email protected]

NEW INTERACTIVE FORMATS FOR 2009!

Discuss your most pressing issues within intimategroups of your peers!

Gain access to the latest transformational HR case studies

Media PartnersSponsor

7:30 Registration & Coffee

8:00 Chairperson’s Recap of Main Conference Day One

8:10 Keynote: Adding Value Beyond The Transactional:Incorporating Recruitment, And Reporting IntoYour HR Shared Services Model• HR Service Delivery: a new way of looking at shared services

- Service Delivery - the basic concepts- Shared Services value versus expectations - Service Delivery tiered model- Leadership Characteristics

• Recruiting as part of Shared Services• Compensation and Benefits as part of Shared Services• Reporting as part of Shared Services


8:55 Leveraging Technology To Gain Top-LevelVisibility For Your Succession Planning Pipeline• The “perfect storm”: Examining the ways in which the labor

shortage, skills deficit, and knowledge drain are converging • Sharing accountability for navigating the storm between HR

and the business• Building awareness of the succession planning challenge

throughout the business• Understanding how technology has enabled the creation of

“living” succession plans, automatically updated by changesin circumstances and skill sets

• Charting the evolution of HR’s role within United Water’ssuccession management strategy: From coordinator of paperworkfacilitator of process strategic partner of the business, evaluatingorganizational talent needs and analyzing skills

Claire St LouisVP, Talent & Career DevelopmentUnited Water

9:40 Creating A Scalable RPO Model To SupportShifting Talent Requirements In A ChallengingEconomic Environment• Examining the talent acquisition challenge, now and in the future• Determining how the economic downturn will impact on the

global recruitment landscape• Identifying tools and strategies to measure the quality of your hires• Assessing the pros and cons of moving to an RPO model, and

the impact of RPO on process efficiency within your business• Understanding how to increase the scalability of your RPO model,

to enable rapid alignment with your staffing requirements

Ellen HirschDirector, Human Resources & Global StaffingWW Grainger

10:20 Morning Networking Break

10:50 Achieving Best Practice In HRO: Managing ThePerformance Of Your Outsourcing PartnerBeyond Contractual SLAs• Identifying solutions to deal with some common challenges

associated with HRO arrangements:- Sub-optimal expertise in industry and/or specific company- Lack of direct liaison between the client and the outsourcing

partner- Cultural difficulties associated with offshore models

• Creating a dedicated partnership liaison officer to ensureconstant contact between the client and the HRO organization

• Developing a tracking mechanism to distinguish betweenhuman failure and process failure, and using this both toenhance vendor performance and improve business processes


11:35 The New Look of HRO Service ManagementHRO buyers are seeing an evolution in the management of servicedelivery. Many HR processes are complex and involve multipleproviders committed to delivering a satisfying end-to-endemployee experience. This shift is leading to fundamental changesin how service delivery is architected, how success is measured,and how deals are structured. Additionally, buyers are recastingtheir own teams to include an ensemble committed to strategicsourcing, operational excellence and relationship management. Inthis highly awaited session, Leanne Anderson, Senior Director ofHR Operations at Best Buy and chairman of the Buyer’s Group, willprovide exclusive insights into the following key areas:• Examining the challenges of simultaneously managing

multiple HRO providers• A closer look at the new models of HRO management,

including concierge HRO and HRO network management • Understanding the technological implications of emerging

HRO service management strategies• Driving partner performance within new HRO models through

smart SLAs and incentive mechanisms

Leanne AndersenSenior Director, HR OperationsBest Buy

12:20 Networking Lunch

1:20 Panel Discussion – Achieving TransformationalHRO: Determining The Best Model For TrulyEffective Human Resource Outsourcing• Identifying the hallmarks of truly successful HRO deals around

the world• Making the choice between competing HRO partners:

- Creating a tender process that identifies the most effective HROorganization for the specific requirements of your business

- Proprietary technology platform vs. traditional ERP?Understanding which technology model is the better choicefor your organization

• Achieving visibility over your organization’s strategic expertise inorder to determine the precise mix of services to be outsourced

• Operational considerations: determining whether your HROpartner should inherit your HR staff following the executionof the deal


Ellen HirschDirector, Human Resources & Global StaffingWW Grainger

Leanne AndersonDirector of HR OperationsBest Buy

2:05 Towards a Science of HR Decision-Making:Effectively Using HR Data to Support BenefitsOptimization & Attrition Reduction• Understanding the central tenets of good HR data practice

- Why data without a goal is like carrying an umbrella whenthere is no chance of rain

- Why data without a reference point should get lost- Why a picture is worth a thousand spreadsheets

• Examining case studies on how the principles have beenapplied at some of the world’s leading HR organizations

• Towards the development of a data-oriented logic for HR:Making informed decisions and allocating time and resourcesto support the attainment of organizational goals

Mike WestHR Analytics PartnerAstraZeneca



Main Conference Day Two Wednesday, May 20, 2009

Registration Information

Venue & Accommodation

2:50 Afternoon Networking Break

3:20 Driving the Business Forward: WellPoint’sJourney in First Year Turnover Reduction• Making metrics meaningful: Segmenting HR data effectively

to gain a true picture of turnover levels throughout yourbusiness

• Monetizing turnover: How much does it actually cost?• Understanding why turnover happens: Leveraging HR metrics

to gain visibility into the reasons for employee disengagementand organizational ‘churn’

• Communicating your findings to the business: Presentquantitative insights in an accessible way to gain executivebuy-in for recommendations


4:05 Quickfire Panel Session – 30 Ideas, 40 MinutesEvent Wrap-Up & Final Take-AwaysThis explosive final session brings together four of our mostinspiring speakers to deliver 30 key take-aways in 40 minutes.Better brush up on your short-hand note-taking, as our

panelists will have to go very quickly to work their way throughthe most important lessons of this value-packed conference.




Claire St LouisVP, Talent & Career DevelopmentUnited Water

4:50 Chairperson’s Closing Remarks and Close ofConference

Please note that multiple discounts cannot be combined.

A $99 processing charge will be assessed to all registrations notaccompanied by credit card payment at the time of registration.

MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC

* CT residents or people employed in the state of CT must add 6%sales tax.

Team DiscountsFor information on team discounts, please contact IQPC CustomerService at 1-800-882-8684. Only one discount may be applied perregistrant.

Special Discounts Available: A limited number of discounts areavailable for the non-profit sector, government organizations andacademia. For more information, please contact customer service at 1-800-882-8684.

Details for making payment via EFT or wire transfer: JPMorgan ChasePenton Learning Systems LLC dba IQPC: 957-097239ABA/Routing #: 021000021Reference: Please include the name of the attendee(s) and the eventnumber: 10734.006

Payment Policy: Payment is due in full at the time of registration andincludes lunches, refreshment and detailed conference materials. Yourregistration will not be confirmed until payment is received and may besubject to cancellation. For IQPC’s Cancellation, Postponement andSubstitution Policy, please visit www.iqpc.com/cancellation

Special Dietary Needs: If you have a dietary restriction, please contactCustomer Service at 1-800-882-8684 to discuss your specific needs.

©2009 IQPC. All Rights Reserved. The format, design, content andarrangement of this brochure constitute a trademark of IQPC.Unauthorized reproduction will be actionable under the Lanham Actand common law principles.

The Allerton Hotel in Chicago701 North Michigan AvenueChicago, IL 60611312-440-1500http://www.theallertonhotel.com/

IQPC has a reduced group rate for 6th HR Shared Services & Outsourcing Summit participants at The Allerton Hotel inChicago. The group rate is available 3 days prior and 3 days post event dates, before April 27, 2009, and is subject toavailability. The group rate is $225 per night + taxes + gratuities. (Single & Double Occupancy.) Please mention the 6th HRShared Services & Outsourcing Summit in order to receive the discounted rate. Reserve your room by calling 312-440-1500before April 27, 2009.


7

Register by Standard 4/24/2009 Pricing

Main Conference Only (save $200)$1,599 $1,799

Main Conference + 1 Workshop (save $200)$2,148 $2,348

Main Conference + 2 Workshops (save $200)$2,697 $2,897

Main Conference + 3 Workshops (save $300) (save $100)$3,146 $3,346


Workshop Only $549 $549

PRICING: Qualified HR, Shared Services and Outsourcing Professionals

Register by Standard4/24/2009 Pricing

Main Conference Only (save $400)$2,399 $2,799

Main Conference + 1 Workshop (save $400)$2,948 $3,348

Main Conference + 2 Workshops (save $400)$3,497 $3,897



Workshop Only $549 $549

PRICING: All Others


Media Partners

Sponsorship and Exhibition Opportunities

About SSONSSON provides research, training, and networking for over 4,500 shared services executive members from over 50countries around the world. Whether you need resources to write a report, facts to benchmark performance againstor simply want to meet some of your peers at the same stage of development we can support you. Sign up today,pay only $149.99 USD and receive benefits that will help you to take your implementation to the next level.Website: www.ssonetwork.com Email: [email protected] Phone: +44 (0)20 7368 9300

Reach high-level, targeted decision makers attending the HR Shared Services & Outsourcing Summit. IQPC and SSONhelp companies like yours achieve sales, marketing and branding objectives by setting aside a limited number of eventsponsorships and exhibit spaces – all of which are custom tailored to help your company create a platform to maximizeits exposure at the event. For more information on Sponsoring or Exhibiting at “HR Shared Services” please contactThomas Boccard at 866-232-8660 or via email at [email protected].


Media PartnersConfirmed Sponsor

10734.006/KV

International Quality & Productivity Center535 5th Avenue, 8th FloorNew York, NY 10017

Your customer registration code is:

When registering, please provide the code above.

Name__________________________________ Job Title ________________________

Organization____________________________________________________________

Approving Manager______________________________________________________

Address_______________________________________________________________

City__________________________________State______________Zip___________

Phone________________________________Fax_______________________________

E-mail__________________________________________________________________

❑ Please keep me informed via email about this and other related events.

❑ Check enclosed for $_________ (Payable to IQPC)

❑ Charge my __Amex __Visa __Mastercard __Diners Club

Card #____________________________________Exp. Date___/___

Details for making payment via EFT or wire transfer can be found onpreceding page.

❑ I cannot attend, but please keep me informed of all future events.

5 EASY WAYS TO REGISTER:

3

2

1

445

Web: www.iqpc.com/us/hrsharedservices

Call: 1-800-882-8684 or 1-646-378-6026

Email: [email protected]

Fax: 1-646-378-6025

Mail: IQPC535 5th Avenue, 8th Floor New York, NY 10017

❑ Conference Only ❑ Conference +Workshop(s) ❑ Workshop(s) Only

Please Choose Your Workshops: ❑ A ❑ B ❑ C ❑ D

PRESENTS

“…an outstanding cross-section of attending companies, a great mixof topics, and plenty of detail in the case studies. I’d make a big

effort to attend again.” - HR Director, Ascension Health

CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS

6th Annual

HR Shared Services& Outsourcing Summit TM

PRESENTS

Call us at 1-646-253-5526for Best Possible Pricing

HRCI CREDITS AVAILABLE

➔ Outstanding speakerfaculty, featuring 25+ HRthought leaders

➔ Latest strategic content onHR Outsourcing & HRTransformation

➔ Interactive roundtablediscussions: hear how yourpeers are tackling thesame challenges as you

➔ VP Think Tank, enablingexclusive networking withsenior HR leaders

➔ 80% of speakers new tothe agenda for 2009

NEW FOR 2009

6th Annual

HR Shared Services& Outsourcing Summit

MAY 18 – 20, 2009THE ALLERTON HOTELCHICAGO, ILLINOIS

Transforming HR into a Partner of the Business:Adding Value & Driving Efficiency through Shared Services, Outsourcing & Workforce Analysis