6 ways to improve your communication skills

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Presented by Dina Fouda Written by Mostafa Ewees (PhD) January 10, 2008

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Page 1: 6 Ways to Improve Your Communication Skills

Presented by Dina Fouda

Written by Mostafa Ewees (PhD)

January 10, 2008

Page 2: 6 Ways to Improve Your Communication Skills

CommunicationTechniquesListeningSpeaking and ListeningSpeaking and WritingGeneral Tips

Page 3: 6 Ways to Improve Your Communication Skills

SpeakingKnow what you want to sayControl FearStop Talking and ListenThink before you talkBelieve in your messageRepeat Major PointsFind Out what your Listener wants

Page 4: 6 Ways to Improve Your Communication Skills

TechniquesDefine AcronymsReduce JargonLevel ObjectionsUse HumorAnecdotes and StoriesAsk for feedbackIncrease your vocabulary

Page 5: 6 Ways to Improve Your Communication Skills

Techniques -continuedEliminate Audible PausesEnunciate ClearlyPractice Pronouncing Words ProperlyExercise Tongue, Jaws and LipsMake Eye ContactGesture

Page 6: 6 Ways to Improve Your Communication Skills

Techniques -continuedPauseSpeak more slowlySpeak fasterVary Your VolumeWatch your toneRecord your voice

Page 7: 6 Ways to Improve Your Communication Skills

ListeningPrepare to ListenFocus on the SpeakerScreen Out DistractionsConcentrate on the Message Listen to Tapes while you commute

Page 8: 6 Ways to Improve Your Communication Skills

Speaking and ListeningAsk Questions Avoid Daydreaming Accept Accents Use mind mappingInterview ComplaintsTelephone

Page 9: 6 Ways to Improve Your Communication Skills

Key PointsWrite a Purpose StatementOutlineTransfer Negative Emotions to PaperGet to the PointExplain Abstract wordsUse Absolutes and Generalities Sparingly

Page 10: 6 Ways to Improve Your Communication Skills

Key Points - ContinuedAsk for what you wantUse active verbsUse gender neutral languageCite Source of Statistical DataIllustrate with personal examplesExpress EmotionKeep it simple (KISS) Method

Page 11: 6 Ways to Improve Your Communication Skills

Key Points - ContinuedPaint verbal PicturesBe ConciseSupport Statements with DetailsWatch SemanticsQuote AuthoritiesConsult ExpertsSuppress emotion

Page 12: 6 Ways to Improve Your Communication Skills

WritingKeep a JournalTake notesWrite personal Notes Write Effective business lettersUse Short SentencesCommunicate online

Page 13: 6 Ways to Improve Your Communication Skills

ReadingReadKeep up with Current EventsRead Something InspirationalUse the Internet

Page 14: 6 Ways to Improve Your Communication Skills

Non VerbalPresenceGive Nonverbal CuesCheck Your Posture Dress AppropriatelySmileTouchShake Hands Properly

Page 15: 6 Ways to Improve Your Communication Skills

Attitude Intend to ImproveVisualizeBe flexibleBe LikableCommit to Being TruthfulEmpathizeDon’t take yourself too seriously

Page 16: 6 Ways to Improve Your Communication Skills

Attitude – continuedEliminate Negative FeelingsBe receptive to New IdeasTake ResponsibilityRespect the Other Person’s Point of ViewRecognize the Impact of Stress on

CommunicationBe Real

Page 17: 6 Ways to Improve Your Communication Skills

Attitude – continuedCheck Your attitude

Page 18: 6 Ways to Improve Your Communication Skills

BehavioralLaughUse Good MannersRecognize Manipulative BehaviorRecognize Condescending MannersAvoid Words that HurtChange Abrasive BehaviorHandle Disagreements with Tact

Page 19: 6 Ways to Improve Your Communication Skills

MiscellaneousOrganize Productive MeetingsConsider Experience LevelUnderstand the Importance of TimingPresent a Good Personal Image

Page 20: 6 Ways to Improve Your Communication Skills
Page 21: 6 Ways to Improve Your Communication Skills