5th INTERNATIONAL CONGRESS ON

HEALTHCARE AND HOSPITALMANAGEMENT

“Innovation in Healthcare Services, Lean Management and Technological

Developments”

10 -13 December 2014www.hsyk-antalya.org

Spice Hotels & SPA, Belek, Antalya

Someofthetopicswhichwillbediscussedinthecongress;

•••••••••••••••••••

Lean Management in Healthcare Institutions

Technological Advancements in Health Care

Healthcare Management,

Financial Management in Healthcare Institutions

Health Program Development

Hospital Organization and Management

Marketing in Health Services,

Strategic Management in Healthcare Institutions

Human Resource Management

Health Policies

Healthcare Legislation and Ethics

Healthcare Information Systems (Health Informatics)

Health Reforms

Health Economics

Estimation Methods in Health Management

Public Relations in Healthcare

Health and Social Security Systems, Health Insurance

Health Communication.

Medical Tourism

1. ANNOUNCEMENTIMPORTANTDATES

Abstract Acceptance AnnouncementCongress Full Programme Announcement

Congress Registration

: 10 November 2014: 15 November 2014

: 10 December 2014

Organisation

Deadline for abstract and poster submission : 05 November 2014

DÜNYA KONGRE TURİZM ORGANİZASYON LTD. ŞTİ.

Mustafa Kemal Neighborhood. Barış Site 2100 str.. N:29 06800 Çankaya- ANKARA Tel :

0 312 467 14 24- 419 86 50 Fax: 0 312 419 86 49e-mail: info@dunyacongress.com kayit@dunyacongress.com

FROM THE CONGRESS CHAIRS

Today, strategic and managerial aspects of health are in a radical restructuring. This restructuring stems from different structuraland demographic requirements such as aging population, new pathologies and the impact of technologies , increase in people’s healthcareclaims, removal of inefficiencies in the design and operation of national healthcare systems. In this context, innovation has a vital importancefor the health sector..Innovation and progress in the health sector directly affects the human life and quality of life. The demand for betterquality health care increases with a higher income level. Health expenditures that rise with the demand for health care bring a need forcontrolling the costs and improving efficiency in health services. Innovative products and processes that come with the developingtechnologies improve early diagnosis and treatment capabilities that pre-empt future costs and hence improve overall efficiency of the healthservices in the long run.

Within this context , lean management which is the most effective method of increasing efficiency in hospitals, is a management process thatincludes continuous improvement targets aiming at using the wisely with the participation of the employees, quality improvement, and costreduction. Lean management aims at integrated efforts and targets in hospital strategy and vision, and includes creating a lean culture withthe participation of all employees and leaders, going beyond just the use of techniques. A lean hospitals , success and clinical excellence is notjust technology , but also came from the employee involvement and operational excellence knows that . Lean hospitals are aware of the factthat the way to the success is paved not only through the new technologies and clinical excellence, but also through the participationof the workers and management excellence. Lean hospitals help the stakeholders understand that new technologies and new areas ofspending money is not the only way to show their determination to serve the community. Therefore, the main theme of the Fifth InternationalCongress on Hospital and Healthcare Services Management will be "Innovation in Health Care, Lean Management and TechnologicalDevelopments".In collaboration with The American Institute for Healthcare Quality (AIHQ), the Society of Healthcare Academicians, and with the support ofmany associations and organizations within the sector, you are invited to upcoming Fifth International Hospital and HealthcareManagementCongress for your abstracts and poster presentations.Congress will take place in Antalya on December 10 to 13 with the participation of many international institutions representatives and experts.The purpose of the congress is to create an atmosphere in which healthcare professionals both from Turkey and abroad will discuss the issuesrelated to provision of health services worldwide and primarily in Turkey. The congress will assist the participants in understanding,developing and implementing innovative programs in their organizations and prepare them for future professional challenges.Fifth International Hospital and Healthcare Management Congress will assist you as health managers, and as industry-leading leaders, that thesolutions which guarantees the future through new management methods like lean management, effective and new management skills,strategic management and principles and important human resource capacity. During the congress, the components of lean management inhealth care organizations, its enforceability in our institutions and steps to be taken to follow technological innovations, sample practiceswill be discussed with your contributions through oral and poster presentations and workshops. Moreover in the congress, different aspectsincluding needed responsibilities in health management, from health economics, patient flow to health tourism, and from qualityand accreditation systems, to new and contemporary forms of governance will be discussed.

This congress will provide its attendants:• To have practical ideas to increase the efficiency and effectiveness of the Health Institutions,• To provide knowledge and suggestions improving the level of consciousness and awareness of the health problems and solutions for each level of health workers and community members who benefit from health services,• To provide knowledge and skills which will create a cooperation and coordination among Health managers and specialists andother segments of society, to share the knowledge and experience developed worldwide in health and hospital management.

In the Fifth Hospital and Health Services Management Congress (www.hsyk-antalya.org), almost 20 separate topics listed below such as themanagement aspect of healthcare sector, knowledge management and information technologies will be discussed in plenary and concurrentsessions. About 40 outstanding speakers ranging from academic, public and private sector practitioners, to scientists, specialists willparticipate in the congress which will happen in Antalya, on December 10-13, and the relevant knowledge related to the topic in anational and an international scale will be discussed, and also it will create an encouraging platform to realize and use applicable suggestionsin real life.Some of the topics which will be discussed in the congress;

•Lean Management in Healthcare Institutions

•Technological Advancements in Health Care

•Healthcare Management,

•Financial Management in Healthcare Institutions

•Health Program Development

•Hospital Organization and Management

•Marketing in Health Services,

•Strategic Management in Healthcare Institutions

•Human Resource Management

•••••••••

Healthcare Legislation and Ethics

Healthcare Information Systems (Health Informatics)

Health Reforms

Health Economics

Estimation Methods in Health Management

Public Relations in Healthcare

Health and Social Security Systems, Health Insurance

Health Communication.

Medical Tourism

•Health Policies

As co-chairs of the Congress, we hope that you will join us in the congress which will happen in Antalya and which we believe that willcontribute to raise awareness in our society’s health problems and solutions and to raise awareness related to health issues.

We are honored to welcome you in December.Best Regards,

Prof. Dr. Seval AKGÜN Prof Dr. A.F. Al ASSAF

SCIENTIFICCOMMITTEE

• Prof. Dr. Seval AKGÜN MD, PhD, CONGRESS CHAIR, Director, Health Academician Society , Chief Quality Officer, Baskent University Hospitals Network, Professor, Baskent and St. John International University, ITALY/TURKEY• Prof. Dr. AL AL-ASSAF, CONGRESS VICE-CHAIR, American Institute For Health Care Quality, USA

• Prof. Dr. Abdella Abaddi, Professor and Chief of Oncology, Jordan University Hospital, Amman, JORDAN

• Prof. Dr. Allen Meadors, Chancellor, St. John International University, Turin, ITALY

• Prof. Dr. Bakr NOUR Weil Cornel University , New York, USA

• Prof. Khalid Al-Aiban, Vice Dean, College of Busoness Administration, King Saud University, Riyadh, Saudi Arabia

• Prof. Dr. Robert Broyles, University Of Oklahoma, College Of Public Health, Director, Department OfHealth Administration And Health Policy, USA

• Prof. Dr. Viera Rusnakova, Professor, Faculty of Health Care and Social Work, SLOVAK REPUBLIC

• Prof. Dr. Yannis Skalkidis, Assistant Professor of Surgery – Medical Informatics at the Athens UniversityMedical School, GREECE

• Prof. Dr. Zarema Obradovic, Ministry of Health, Sarajevo Institute of Public Health, BOSNIA& HERZEGOVINA

• Prof. Dr. Çağatay Güler, Hacettepe University Faculty of Medicine, TURKEY

• Prof. Dr. Erdal Akalın, Turkish Internal Medicine Speciality Association, TURKEY

• Prof. Dr. Haydar Sur, Vice-President, Bruni University, TURKEY

• Prof. Dr. Hesham Negm, Cairo University, School of Medicine, EGYPT

• Prof. Dr. İsmail Üstel,Freelance Consultant, TURKEY

• Prof. Dr. Martin Rusnak, Scholar, Int. Neurotrauma Research Organization, AUSTRIA, professor, Faculty ofHealth Care and Social Work, SLOVAK REPUBLIC

• Prof. Dr. Mustafa Kemal Balcı, Akdeniz University, School of Medicine, TURKEY

• Prof. Dr. Nevzat Kahveci, Uludağ University School of Medicine, Department of Physiology, TURKEY

• Prof. Dr. Oliver Razum, Dean, Bielefeld University School of Public Health, GERMANY

• Prof. Dr. Osman Saka, Akdeniz University, Faculty of Medicine, TURKEY

• Assoc. Prof. Yaman Zorlutuna. MD, Bayındır Health Group, TURKEY

• Associate Prof. Dr. Ali M. Al Shehri, MD, FRCGP, AACHE, MFPH , President, Saudi Association for Public Health, Chairman, Community & Environmental Health , Associate Professor, College of Medicine,College of Public Health and Health Informatics, King Saud bin Abdulaziz University for Health Sciences, Kingdom of SAUDI ARABIA

• Assistant Prof. Dr. Birkan Tapan, İstanbul Bilim University, İstanbul, TURKEY

• Assistant Prof. Dr. Haluk Özsari, Coordinator, Istanbul University Hospitals, Adviser to the Chancellor,TURKEY

• Dr. Antonio Chiarenza, Coordinator, WHO-HPH Task Force On MFCCH Regional HPH Network Of Emilia,Leader OF HPH-TFMFCCH HPH Regional Network Of Emilia-Romagna, ITALY

• Dr. Arild Aambo, Senior advisor, NAKMI, Oslo University hospital HF, Ullevaal Hospital, NORWAY

• Dr. Bülent Kutluca,Turkish Grand National Assembly, TURKEY

• Dr. Dina Baroudi, Quality and Patient Safety Director, Mohamad Saleh Basharahil Hospital, Makkah,SAUDI ARABIA

• Dr. Abdallah Eddaal, CEO, Mohamad Saleh Basharahil Hospital, Makkah,Kingdom of SAUDI ARABIA

• Dr. Khaled AL-HUSSEIN Director General, Medical Referrals, Ministry of Health, SAUDİ ARABİA

• Dr. Khalid Eskander, Saudi Arabia/Ministry of Health / Saudi Babtain Cardiac Center, Chief MedicalOfficer, SAUDI ARABIA

• Dr. Maimunah Hami Ministry of Health , Kuala Lumpur, MALAYSIA

• Dr. Moza Al-Ishaq-Ph.D, MSc, DipIC,DipHM,RN,BSN, Hamad

• Dr. Rashid bin Khalfan Al Abri, Director, Quality & Development Directorate, Sultan Qaboos UniversityHospital, SULTANATE OF OMAN

• Specialist Ali Arslanoğlu, Gölcük Military Hospital, TURKEY

• Specialist Fatih Orhan, GATA Military Hospital, Instructor, TURKEY

• Specialist Güler Çakmak, EOQ International Auditor, Instructor, Academic Member , Arel Uni. Arelsem,TURKEY

• Specialist Physicians Rana Güven,Director, Occupational Health Department, Ministry of Labour, Ankara,TURKEY

• Specialist Süleyman Yilmaz, COO, Safety Officer, Private Optimed Hospital, TURKEY

Congress Outline Program

10December2014-Wednesday

11December2014-Thursday

12December2014 ---Friday

13December2014–Saturday

09:00 - 10:00 Hall I PlenaryPresentation

6:

GLOBAL ISSUES İN PUBLİC HEALTH ADMİNİSTRATİON AND MANAGEMENT

10:00 – 10:15 Break

10:15 – 11:45 Concurrent Sessions 5

Session 5.1, Hall 1 STRATEGIC MANAGEMENT IN HEALTHCARE INSTITUTIONS-HUMAN

RESOURCES MANAGEMENTSession 5.2, Hall 2 FİNANCİNG, PLANNİNG, İNSURİNG AND SPENDİNG İN HEALTHCARE

09:00 - 10:00 Hall I / PlenaryPresentation4:

LEADERSHİP ROLE ON PERFORMANCE MANAGEMENT

10:00 – 10:30 BREAK10:30 – 12:30 CONCURRENT SESSIONS 3

Session 3.1, Hall 1 MEDICAL LAW, MALPRACTICE, MEDICAL ERRORS,Session 3.2, Hall 2 PATIENT-CENTERED CARE, ACCREDITATİON AND ALTERNATIVE

QUALITY MANAGEMENT SYSTEMS IN HEALTH CARESession 3.3, Hall 3 RESOURCE MANAGEMENT IN HEALTH CARE

12:30 – 14:00 LUNCH14:00 – 15:30 CONCURRENT SESSIONS 4

Session 4.1, Hall 1 PATIENT AND EMPLOYEE SAFETY, OCCUPATIONAL HEALTH LAW, ADVANCES

AND IMPLEMENTATIONS-QUESTIONS AND ANSWERS

Session 4.2, Hall 2 ACHIEVING A COMPETITIVE EDGE TOWARDS MEDICAL TOURISMSession 4.3, Hall 3 PROJECT MANAGEMENT IN HEALTHCARE

15:30 – 15:45 BREAK15:45 – 17:00 Plenary Presentation

5Hall 1

METHODS FOR INSTITUTIONAL PERFORMANCE ASSESSMENT IN HEALTH

CARE- -BALANCE SCORE-CARD and ACCOUNTABLE CAREORGANIZATIONS

20:00 – Gala Dinner

9:00 – 10:00 Session 1Opening Ceremony And Introduction of Congress Proceeding

Prof. Dr. Seval AKGÜN MD, PhD, CONGRESS CHAIRDirector, Health Academician Society , Chief Quality Officer , Baskent University HospitalsNetwork, Professor, Baskent and St. John International University, ITALY/TURKEY Prof. Dr. AL AL-ASSAF MD, MPH, CONGRESS-VICE- CHAIRAmerican Institute For Health Care Quality, USARepresentative from Turkish Ministry of Health, TURKEY

10:00 -10:45 Opening PlenaryPresentationHall 1

LEAN MANAGEMENT IN HEALTH CARE

11:00 – 12:30 Plenary Presentation2

INNOVATIVE AND TECHNOLOGICAL ADVANCES IN HEALTHCARE

12:30 – 14:00 Lunch

14:00 – 15:30 Concurrent Sessions 1Session 1.1, Hall 1 INNOVATIVE APPROACHES IN HUMAN RESOURCES MANAGEMENT AND

PATIENT SAFETY,Session 1.2, Hall 2 HEALTH INFORMATION SYSTEMS AND TECHNOLOGICAL ADVANCESSession 1.3, Hall 3 RISK ASSESSMENT AND MANAGEMENT IN HEALTHCARE ORGANIZATIONS

Concurrent Sessions 2

Session 2.1, Hall 1 MANAGEMENT OF FACILITY AND HEALTHCARE TECHNOLOGY IN HEALTHCARE

Session 2.2, Hall 2 MEDICALTOURISMSession 2.3, Hall 3 GLOBAL BUDGET; FINANCING, PLANNING, INSURING AND SPENDING IN

HEALTHCARE15:30 – 15:45 Break

15:45 – 17:00 Plenary Presentation3Hall 1

INNOVATION IN HEALTH "HEALTH VISION" IN THE WORLD AND IN TURKEY

13:00 REGISTRATION

18:00 – 21:00 OPENING CEREMONY, WELCOME RECEPTION

GENERAL INFORMATION

PROF. DR. A.F. Al ASSAF (Co-Chair)

AIQH - American Institute of Quality in Healthcare

Uzm. Ali ARSLANOĞLU, TÜRKIYE (Member)

RULES TO BE CONSIDERED WHILE SENDING THE ABSTRACTSTITLE: Title length should not exceed two lines, and must be written all in capital letters .AUTHORS: Author names should be written without specifying the exact title; name should be written as: last name, first name and institution / city / country; and the name of the author presenting the paper should be underlined.FORMAT : Abstracts should be sent via e-mail. (Microsoft Word files)When saving the file, the Author's last name should be used as a name of the file. There should be no abbreviations while creatingthe file name. The text should be arranged as Title / Author / Organization / Objectives / Methods / Results / Conclusions ( 21X 30 cm ).One A4 page should be used for one abstract summary. ABSTRACT: Abstract should include all work.OBJECTIVE(S): Purpose of the project should be explained. METHOD: Method of the study used should be explained briefly.RESULTS: Results should be summarized and sufficient evidence should be presented. CONCLUSION: The main results/outcomes should be stated.Posters: Posters should be 70 cm wide and 90 cm tall. Posters should be arranged to be readable from a distance of at least 1 meter

Main Them : “Innovation in Healthcare, Lean Management and Technological Developments”Abstracts : Abstracts, both in English and Turkish, can be submitted online through the website or can be sent to the e-mail addresses muzeyyen@dunyacongress.com or info@dunyacongress.com. The accepted abstracts will be announced through congress website.Congress Language : Turkish and English. There will be simultaneous translation during the congress.

Registration and Consultation : Registration and help desk will be open in 10 December 2014 at 8.00 am in Spice SPA Hotels’ Congress Center and will be open during the congress scientific activities..Invitation Letter and Permission : The invitation letter will be sent to the participants who have completed their registration, if they ask for it. This document just helps the participant to get the permission from his/her institution, and it doesn’t provide any financial support for the participant.

Congress Registration : The ones who want to participate the congress’ scientific sessions as a speaker, participant with paper, accompanying person or product promoter should register for the congress as well.

The registration can be made online before the congress through the website www.hsyk-antalya.org, through the e-mail address kayit@dunyacongress.com, or by calling the given phone numbers 0 312 467 14 24 and 419 86 50, or in the congress avenue.

The title of the

congress5th INTERNATIONAL CONGRESS ON HEALTHCARE SERVICES AND HOSPITAL

MANAGEMENTMain theme “Innovation in Healthcare, Lean Management and Technological Developments”Place Spice Hotels & SPA, Belek, ANTALYA /TURKEY

Date 10-13 December 2014

Congress ChairsPROF. DR. SEVAL AKGÜN, TURKEY, (Chair)

Organizing InstitutionsHCAS- HEALTH CARE ACADEMICIAN SOCIETY, TURKEY

Congress Secretary Müzeyyen BAYDOĞRUL / muzeyyen@dunyacongress.com

Web Address www.hsyk-antalya.org

OrganizingCommittee

Mustafa ÇAKMAK, TÜRKİYE,

(Head), Mahmut ÇAVUŞ, TÜRKİYE,(Member)

Uzm. Fatih ORHAN, TÜRKIYE (Member)MAG. FRITZ RACHER, FAIRWELL, AUSTRIA (Member)

Session 5.3, Hall 3 COMPARATIVE HEALTH CARE SYSTEMS11:45 – 12:00 Conference Close Closing Ceremony Adjourn

Prof. Dr. Seval AKGÜN MD, PhD, CONGRESS CHAIRDirector, Health Academician Society , Chief Quality Officer , Baskent University HospitalsNetwork, Professor, Baskent and St. John International University, ITALY/TURKEY

Prof. Dr. AL AL-ASSAF, CONGRESS-VICE-CHAIR American Institute For Health CareQuality, USA

CONGRESS SECRETARY REGISTRATION-ACCOMMODATION INTERNATIONAL AFFAIRS

Müzeyyen BAYDOĞRUL

muzeyyen@dunyacongress.com0507.291 59 49

Havva ÇAKMAK

kayit@dunyacongress.com0545.231 31 00 – +90.312.419 86 50

Özgül BAŞARAN

dunyacongress@gmail.com00.90.312.467 14 24

DÜNYA KONGRE TURİZM ORGANİZASYON LTD. ŞTİ.Mustafa Kemal Mah. Barış Sitesi 2100 sk. N:29 06800 Çankaya- ANKARA Tel :

0 312 467 14 24- 419 86 50 Fax: 0 312 419 86 49e-mail: info@dunyacongress.com kayit@dunyacongress.com

Congress Registration and Education Prices Prices, Per Person

SingleRoom (10-13 December2014) 650 EURO

DoubleorTripleRoom( Per Person) (10-13 December 2014) 545 EURO

Accompanying Person (Cannot attend the education) ( 10-13 December 2014) 300 EURO

Participant without accommodation (11-13 December 2014) 385 EURO

Student, and abstract submission discount (10-13 December 2014) % 15

TOGETINTOUCH

Congress Secretary Registration andAccommodation

International Affairs

Müzeyyen BAYDOĞRUL muzeyyen@dunyacongress.co

m0507.291 59 49

Havva ÇAKMAKkayit@dunyacongress.com

0545.231 31 00 – +90.312.41986 50

Özgül BAŞARANdunyacongress@gmail.com

00.90.312.467 14 24

DÜNYA KONGRE TURİZM ORGANİZASYON LTD. ŞTİ.

Mustafa Kemal Mah. Barış Sitesi 2100 sk. N:29 06800 Çankaya - ANKARATel : 0 312 467 14 24- 419 86 50 Fax: 0 312 419 86 49

e-mail: info@dunyacongress.com kayit@dunyacongress.com

SPICE HOTELS & SPA

İskele Mevki Belek / ANTALYA

http://www.spice.com.tr